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The good, the bad, and the ugly - discover what customers are saying about Neoset Canada

Welcome to our customer reviews and complaints page for Neoset Canada. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Neoset Canada.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Neoset Canada's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Neoset Canada, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Neoset Canada. Your feedback is an important part of our community and will help others make informed decisions.

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8:05 pm EDT
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I ordered a bed in September 2008, was also told 6-8 weeks, my first partial delivery was February 2009, 6 months later!!! They charged me the full amount, even though they said they wouldn't until I had the full order, and I only have half a bed/wall unit. Now without any possibility of ever completing the set. In the mean time I was initially told the...

Read full review of Neoset Canada and 26 comments
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9:22 pm EDT
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Ordered a bet from Neoset in October 2008 and I was told delivery would take place with 3 to 4 weeks. The day after my order they charged my visa card although they said when I placed the order that paymeny would be due only when delivery was made. Five weeks later I was told that delivery could only be made mid-january due to some stikes in Greece...

Read full review of Neoset Canada and 31 comments
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10:33 pm EDT
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I worked for Neoset Canada for a short while and it was a nightmare. Almost from the getgo I had to deal with irate customers who had been waiting six months and longer for furniture ordered from Greece. While the company blames its employees, the politics in Greece, the port strikes and so on, the actual truth is shocking! The money from new orders is used...

Read full review of Neoset Canada and 43 comments
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1:02 pm EDT
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Neoset Canada Furniture never delivered

I bought a bed from Neoset Canada on April 2008, and I fully paid for it from the very first day using my credit card; they told me it was going to take 6-8 weeks to get it.
On June 2008 (after 8 weeks from the moment I bought it) nobody had contacted me, so I called the store, and they said there was a delay, they asked me to be patient, and that the bed was going to be delivered by the end of July/08.
At the end of July, same thing happened, so they gave me a small discount to keep me happy. On August/08, being concerned, I called the Head Office, and talked to the President, Mrs. Eleanor Reynolds, who apologized and explained to me that the order was delayed on its way to Toronto, but she gave me "her word" I was getting it on Sept.27/08, and that I was going to receive a new discount (which I never got).
Needless to say, by mid-September nobody had contacted me, I called Mrs. Reynolds back and she told me the bed was discontinued and that I was not going to get it the way I ordered it, so she gave me other bed options different to the one I wanted in the beginning; none of them were satisfying.
With no other choice, she offered a refund (less the small discount they gave me), and I accepted it, but when I asked her who was going to be responsible for those 5 months of interest I had been paying on my credit card, she refused to honour them. She refunded just what I paid on April, less the discount given on July.
It was not my mistake to be informed the bed I wanted had been discontinued after 5 months of buying it, and fully paid for it!
This is just lack of responsibility, lack of commitment, lack of respect and lack of seriousness from Mrs. Reynolds and Neoset Canada.

Read full review of Neoset Canada and 73 comments
Update by user
Apr 09, 2009 9:44 am EDT

Bad news everybody!

I tried to contact Neoset Head office, using the phone number shown on their webpage and I got the message: "We're sorry, the number dialed is not in service"

I hope Eleanor Reynolds (and Neoset in general) doesn't get away with this huge scam she pulled off.

There are currently 28 complaints filed with the Better Business Bureau of Canada against Neoset, and 20 of them were closed because Neoset never responded (what a surprise!).

BEWARE: Also, avoid at all costs buying in a place called ABODE... it's the same Neoset with a different name (as shown on the BBB webpage)

There must be something that can be done to bring these scammers to justice, and to make them pay back the money they stole.

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Retributed
Toronto, CA
Jul 29, 2009 3:38 pm EDT

I finally received my $1450 refund of my Neoset deposit from TD Visa after their 6 week investigation on this charge to my Visa bill. Credit card seems to be the only way to get money back since Greg Papas did not answer any of the numerous messages I left for him. I made my purchase back in September 2008!

In my first calls to Visa, they told me I was way past the 3 month deadline to file a complaint to have them investigate. It was not until I called back many times and asked to speak with a supervisor and sent her copies of correspondence with Neoset, the bill documents and copies of this forum and articles in the Star, they finally agreed to investigate. Their investigation gives the merchant 6 weeks to answer to the alegations of improper charges. If they don't respond, Visa posts the money back to your account.

I also poasted a complaint with the Consumer Protection Branch of the Government of Ontario. This was a waste of time (as is most things with government organizations) as they only called me to inquire about the incident and said they would get back to me. They are powerless and only attempt to mediate with the merchant, and anly if they get enough complaints.

Good luck everyone, and take heed not to put down large deposits on items unless you do it with your credit card and you ensure you get delivery within the three month valid complaint period!

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ripped off II
oak ville, CA
Jul 04, 2009 12:51 pm EDT

been also taken advantage of and ripped off

purchased items to complete daughter's bedroom with existing neoset furniture in april 2008 and after many times listening to excuses from store and company staff, been ripped off over 1400 dollars

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gary
, CA
Jun 12, 2009 4:54 pm EDT

you can get a refund from your credit card company even if it's past the 30 day mark. just keep on calling and speak to different people, including the supervisor.

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ann
Mississauga, CA
May 26, 2009 5:33 pm EDT

I too is the victim of Neoset canada. I purchased a wall unit and was misled to put an almost full deposit of $1200 at the Mississauga store in September 2008. The sale person was Ameet who pretended to be helpful just to get your $$. after when i learned that I was disatisfied with the purchase a week later, I went back and demanded money back. he said it was too late as the order was processed. I waited until December for them to delivered partial pieces. They told me that the porter strike in Greece is causing the delay and they will contact me to deliver the rest at a later date. By the way they took my money in full within 2 weeks. I tried to call the warehouse and the store 4 times without a return call. In March 2009, ammet emailed me and said that someone will contact me. No one did. I tried again 3 weeks ago and found out that all numbers had been disconnected. i went to the store a few days ago and found out it is now closed. I took the advise of some customer and contacted my AmeX and they told me that the dispute is invalid as the purchase was made more than 90 days. I don't know what to do now. I will file a complaint with the BBB. We should not let them get away with stealing $$ from people. I am sure the employees knew it was going under, and still push business. Their trick was you have to purchase it today and put down the deposit as i will give you the 15% off today and only today. I will never be this naive again and never pay for anything until it is fully delivered. any ideas of how to go about getting the refund back?

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Neoset sucks
Oshawa, CA
May 26, 2009 11:28 am EDT

Why am I not surprised?

Eleanor & Greg: Aren't you tired of playing over and over the same old tricks on your frustrated customers?

Phone numbers that are disconnected, a head office that is closed down for good, a directive travelling overseas, a warehouse that is empty, and e-mail addresses that doesn't work.

Stop the lies, and face the people with responsibility!
If you were there for us when we gave you our money, why can't you be also to tell us the truth?

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a customer
Toronto, CA
May 23, 2009 7:04 pm EDT

I went to the head office today its closed.. they are out of business. GONE!

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Furious2
Toronto, CA
May 22, 2009 3:48 pm EDT

Furious2

Unbelievable! I thought I was the only who went through Neoset hell! Unfortunately, there are a few too many that have been where I have been. I myself purchased quite a few items from Neoset - Jarvis location back in August 2008 and was told 6 - 8 week delivery. As of November 2008 my furniture did not arrive. It did not come in December. I called the Jarvis location in January and was told the furniture was in the country (WTF? I mean what does that really mean?). I made several attempts to reach Eleanor Reynolds and Greg Pappas by both e-mail and phone. As you well know no response to either. I did ask Mia from the Jarvis store for a refund for my deposit of $2500 which she told me she was unauthorized to do she would have to speak to HQ and promised me she would call within the week. She never called. My second attempt by phone was met with a similar answer. Eleanor nor Greg got back to her! Finally, I filed a complaint with the BBB and contacted MC to dispute the charge. I am still waiting as I had to write out all contacts I made with this company and the promises made to me when I would be getting my furniture as the time for the time of deposit and delivery date was over the alloted time frame for disputes I believe 90 days. However the supervisor said they would try and enter a different delivery date to keep within the time frame. I hope I get my money back as it sucks to have pay for something that you don't even have to enjoy. As for Greg, Eleanor and the rest of the Neoset gang I hope that you these complaints and understand the extent of what you have done. In saying that, always remember Karma is a ### and you will get yours.

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Scammed by Pappas
Toronto, CA
May 21, 2009 1:58 pm EDT

This is becoming more interesting by the minute. the web of lies that Neoset threaded has no shame at all.

Now a "cusotmer service rep" appears all of a sudden to defend the company.

Isn't it strange that this CSR doesn't use caps at all, or has no sense of grammar?

Is it me, or a real CSR would never use a phrase like "you should try to work things out otherwise move on"?

Who are you really?, why are you so afraid to give us your real identity?

My recommendation to all of us, deceived by Greg Pappas and Eleanor Reynolds, is not to trust this user, as it looks like a phony account, same as "gregory pappas", and probably "TRUE CUSTOMER"

If you have time to read this board and post here, dear "csr", then be kind enough to take 5 precious minutes of your time and answer our e-mails... there's still lots of us waiting for answers from Neoset.

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csr
etobicoke, CA
May 20, 2009 8:15 pm EDT

i am responding to the many notices i am and have been helping many customers and staff solve issues at the company.
what you are doing is wrong. if you have a greivance with the company deal with it in the right manner. if you are a customer visit the warehouse and present your problems we have been solving many problems. what you are saying here is wrong its lies. ... and does not help the company solve the real problems. i just posted a while ago and now reading many of your words i think you need to visit either your unemployement office or the labour board or contact the warehouse or head office for your product if you are a customer.

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csr
etobicoke, CA
May 20, 2009 8:08 pm EDT

chris schultz i am a cusotmer service rep for neoset and i can assure you that it was impossible for you to speak with eleanor reynolds and that she did not go to europe as you and some body else has indicated. she has not been working for neoset for many months now. she like others was an employee like myself.

if you have any questions about your order you need to speak with greg pappas the owner he is working hard on helping people. there is a sign on the headoffice that you can read yourself it states open saturdays gregpappas@rogers.blackberry.net if you need to contact him. The words expressed here are untrue and if there are mad ex employees you should try to work things out otherwise move on.

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