Nationwide home warranty is a complete rip off. I would not recommend them to my worst enemy. We had our sump pump go out completely. The sent someone out, we paid the $60 deductible, and he informed Nationwide that return valve was put on backwards. First of all this was after 5+ years of no problems at all with the sump pump. It didnt go out because the return valve was put on wrong, it went out because the motor died. So this claim was denied for a $5 piece of plastic. They probably had the tech lie about it any way so he gets his money and they dont have to spend any.
Now our washer went out and we called the claim in on the 4th of October. A tech came out on the 7th. They informed Nationwide of the repairs needed, even possibly just replacing the washer. Now 9 days later still nothing. I spoke w/ a so called manager on the 14th and she said that it was in billing. I called today and spoke to a different manager and she said it was in billing. I advised that I want a refund on my warranty and was told that cant be done. I asked to speak to the billing dept. and that cant be done.
Nationwide is nothing but a crooked, piece of garbage company. Do not waste your money on them. I realize that this text wont get me anywhere, but if someone reads this and changes their mind about buying their warranty, then I will feel better about this. I hope that the company goes under, the bigwigs go to jail for fraud and they all get back threefold for what they do to honest consumers.