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NastyGal / these guys are beyond terrible!

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I received something I did not order and my item was missing. I contacted NastyGal right away and asked for help and their rep seemed nice. He said that there was nothing to worry about and promised to resolve the matter. I asked him what options did I had and he replied that probably I'll get an exchange.
For about three weeks I heard nothing from them and then suddenly received a message stating that there was nothing they could do to help me.
I will never order from them again, these guys are beyond terrible!

Gr
Mar 30, 2017

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