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Movinghelp.com / movinghelp.com no responsibility policy

1 2727 N. Central Ave.Phoenix, AZ, United States Review updated:
Contact information:
Phone: 602-287-7878

movinghelp.com is a subsidiary of U-Haul altho' they tell you that they are a separate company. (Sam Shoen and U-Haul are listed in WHOIS as owning the domain name.). They basically are a clearing house for moving help, they do not check on the movers listed but rely on customer reviews only. They take no responsibility for anything except taking your money. Any sense of responsibility beyond that is an illusion.

You are better off going down to the corner home improvement center and hiring day laborers off the street or looking in your local newspaper for high school students who want work. Or use movinghelp.com to find a mover who has high rating and use the mover’s name and location information provided to do your own internet search. I repeat, movinghelp.com sole business is just taking your money.

On September 18 2010, I used movinghelp.com website to find labor to load a truck. Movinghelp.com makes you pay for the services up front before you get a chance to talk to the mover directly. After processing my payment, I got the phone number and checked in with the mover. He told me that he did not service my zip code altho’ he is listed on movinghelp.com in that zip code. He then made sure that movinghelp.com updated his records so he didn't get referrals in my zip code. I appreciated his honesty.

When I then called back in to cancel my order, the gentleman who cancelled my order told me I'd get a full refund within 36 hours. When I looked at my account online 36 hours later, I found that I was not given a full refund but they held back $5.95. When I protested, customer service at movinghelp.com told me I had to review the completed job in order to get the $5.95. As there was no services rendered and I was told I would get a full refund, I continued to ask for the $5.95 back.

My issue is with movinghelp.com itself. Apparently no one in customer service is empowered to deal with this issue beyond what is in the script. When I asked to speak to some one empowered to deal with this issue, their answers were: 1. no supervisor in the office at this time and they didn't know when the supervisor would be in the office, 2. supervisor on the phone and they'd call me back. It's been two days -I'm still waiting 3. There is no president of the company, we're internet based (?!?). There's only a supervisor Richelle and one level above the supervisor David Valderrama 4. supervisor Richelle told me that's their policy and there's no way to get around it.

So the only way to get my $5.95 back is to review nothing.

Do not use movinghelp.com to find your mover as they do not take any responsibility for anything except taking your money!! You are better off going down to the corner home improvement center and hiring day laborers off the street or looking in your local newspaper for high school students who want work. Or use movinghelp.com to find a mover who has high rating and use the mover’s name and location information provided to do your own internet search. I repeat, movinghelp.com sole business is just taking your money.

Vr
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Comments

  • Mo
      19th of Sep, 2012
    0 Votes

    that is what i found out theis past weekend in Austin tx. we booked 2 different services with moving helpers. on the first one they were late we had the load half done. on the second one they were a no show i kept calling finally i just told them never mind. they had no code. i came back to n.m and emailed off the service agreement that had the payment code they emailed back telling me to cancel with moving helpers. I called moving helpers and they had turned the code from the email and got payed! that was Go4Movers out of Austin Tx. they were schedule for the 15the I called on the18th and thats when they turned in the code they Ripped m off i am disputing thee charges on the card. I payed someone from the house where the delivery was done. thee host company will not help u with any dispute Do not use theis service theey made this job so much harder!

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