The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Movie Gallery / Bad business policy

1 Payette, ID, United States Review updated:

I am very upset about the "policy" the Payette, Idaho Movie Gallery (and employees) have told me are in place. They have stated my child was not allowed to rent "R" movies. I sent my 15yr old with a permission note, the movie of my choice written on it, my Movie Gallery card, and the rental fee. They rented the movie to my child but refused to allow her to leave the business premises with said rental. I do not believe Movie Gallery has the right to say what my child leaves with if she has parental permission; which she did. That, as I understand, is Movie Gallery stomping on my constitutional rights. There is no State law allowing this type of restriction or prohibiting action. I spoke with the Payette Store manager and she did not know what the law stated; only that it was store "policy". I have given her the chance to make it right and she did not have the knowledge or the desire to keep a client of over 5 years. Therefore, I have requested my money back, closed my account, and have taken my business elsewhere. I will NOT do business with Movie Gallery in the future and will make sure my friends and relatives know this information also. I am currently researching higher alternatives to take my complaint and dissatisfaction.

Sort by: UpDate | Rating


  • Sh
      21st of Nov, 2008
    0 Votes

    it is not a policy anymore!!! they have changed it you just have to give the store the ok that your kid can get the stuff now and they have a new thing in there computer were they can put that in there so they can rent what ever they want!! i hope this is helpfull!! But i used to work there and it was a movie gallery policy about a month ago so i hope you well go back to this store because they were just doing what they were told to do, as part of there job!! Thanks

  • Fr
      31st of Jan, 2009
    0 Votes

    wow, it's not just store policy. it's illegal in some areas to sell R rated movies to kids... even with.. a note. no one wants to take a fine so you can watch a rated R movie...

  • Fr
      1st of Feb, 2009
    +2 Votes

    if you send your kid to the liqour store with a note to buy a fifth will they sell it to them?

  • St
      24th of Feb, 2009
    0 Votes

    thats great i'm gonna send my kid over right now to get me some porn

  • Sh
      28th of Apr, 2009
    +1 Votes

    your kids can not walk in and rent porn even if we had it but we dont anyways. and we can rent them rated r or unrated now if a parents gives us the ok so u can decided what they watch and us not give them something with out your say so. we let you tell us what your kid can and can not rent. so i just wanted to say that cause stephon made it sound like you can walk into any movie gallery and your kids can walk out with what every they please. well what every they walk out with if its over pg-13 they cant get with out your approval so if you want to let your kids come and rent porn for you then i guess thats you but most parents would never even said thats!! thanks

  • Ma
      26th of May, 2009
    0 Votes

    Well, that makes perfect sense that your child could not rent the "R" rented film even with your consent. Stephon actually made a decent example. Should Movie Gallery be able to rent a porn to your child, even if it's for you and you gave your child a "permission slip"? That would seem rather silly. It's too easy for kids to fake notes these day. And if it's store policy, what more can they do for you? YOU could call corporate and address the problem to them, rather than write about it on a website where Movie Gallery probably very rarely regulates.

  • Tj
      16th of Jun, 2009
    0 Votes

    for your information, it is a federal law that r and mature rated games and movies cannot be rented by someone 17 years and under, thats why they have ratings- you cant send your child to the movie theater with a note, to see the r rated flick.. you must be present for them to get in, unless you have some ### working breaking the law. I work in a movie store- the parent must update membership, add child to membership and sign contract stating they can rent r rated movies, but they still cannot rent m rated games unless we view their id and they have to be at least 17. its called the youth restricted viewing policy.

  • Zt
      27th of Jul, 2009
    0 Votes

    Goodness gracious, some people have way too much time on their hands! It's only right that they do not allow your daughter to leave with an R-rated movie. Block Buster, Hollywood Video, and all other video rental stores should have the same policy, so good luck "taking your business elsewhere". This complaint was a joy to read - it really gives me confidence in the human race.

  • Cl
      13th of Oct, 2009
    0 Votes

    Its store policy because its the law. I manage a Hollywood Video in upstate New York, and we will not rent rated R movies to children unless you have added them to the account and set rental restrictions for them. Just because you were too lazy to go to the store yourself, does not mean that someone is going to risk their job and rent a movie to a child that is underage. Also notes do not count as anything anymore, because ANYONE could have written it. You can't trust anyone anymore and you can't get mad at a Manager for following store policy. Please, on behalf of every employee at a Hollywood Video, Movie Gallery, and Game Crazy, please take your business else where if you are going to throw a fit about such an absurd subject.

  • Di
      22nd of Dec, 2009
    -1 Votes

    Irish! I could not get over your analogy of this complaint. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem??

    Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

    I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

  • Mo
      16th of Jan, 2010
    0 Votes

    I do know that recently we have had to personally sign a piece of paper stating that we will not rent out movies or games under their ratings to underage person(s). I work at a movie gallery, and I would not risk my job over it. I would tell the child that their parent would have to come in with them though to approve of it. Anyone can write a note, steal a card, and had five bucks -think about it. its for your protection and ours. So dont be lazy, because our dms will follow us on this. it's the law in most states, i'm not going to jail because your too lazy to come inside our store. well fined really, but its just because your lazy

  • Sa
      19th of Feb, 2010
    0 Votes

    There is a reason why movies have a rating R, PG-13, PG, and G. There are policies in place to follow these rating guides, if you have an issue why your child cannot rent a rated R movie, maybe you should complain to the people who make up these ratings. Maybe you should talk to those who make the laws. Heck, when you talk to them make sure to mention that your 15 year old should be able to rent XXX movies as well.

Post your comment