Movie Gallery / Treatment of Cusomers and Employee
This manger is incapable of dealing with her employees; she is not a people person. She shows disgruntled consideration towards both employees and customers. With the customers and the area that the store is located in the manager feels that she HAS to limit the amount of rentals that a customer gets in the video game section. The people in the area are PEOPLE and they carry CASH. So what is the problem? She is worried they will not bring the materials back to her store which may or may not affect her bonus. I know that our store has the potential to make a high revenue, however it could be higher is a lot of the local customers were not getting made at her and not coming back. There was one instance of a customer coming in and throwing a soda bottle at her and it was her own fault. She has no tolerance for anyone who is not like her.
It has been seen that she has closed customer accounts, just because the customers were not liked and customers told not to EVER come back in the store. I know that out store has been number one in our district for sometime, but at what cost? Revolving customers? Those regulars that never come in anymore, because new customers are coming in, who then they get mad and don’t come back. This is terrible business and it will catch up to this store soon.
To add, she received long term employees, ones that were there and already trained when she came in as a manager. She was asked to hire just two new employees and both have been left go in only a month’s time. She can not engage in any sort of normal training experiences that are not condescending to the employee and her patients wears thin having to explain something.
Due to the fact, that if an employee makes a mistake on the job; the employee who made the mistake is the last person to know. All the other employees know before the employee who has made the mistake. This is the sort of talking trash behind her employees’ backs and it is getting out to the other employees that she is telling things that should be a private matter- such as other people’s raises in front of those who are not yet receiving a raise. Or that, so and so is doing this and that, yet not correcting the so in so, just making them look like they can not do the job. Also, she has left personal materials such as pay stubs out so others can look at them. Just out right trashing the employees, this manager may know on paper her job and know ALL the rules and can use ALL TOOL to do the job, (that is because she is not teaching others); she really needs help in the people skills department for retention purposes of the store. Wouldn’t it be nice to see a person there for more than a months and knows the job?
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