Month Club / Tie / Refund has not been received yet after 5 weeks
We enrolled in the 12 month Tie of the Month Club. The description of the club indicates selections will be varied. After a few ties were received, it was evident most of the selections were for blue suits/blazers. The recipient wears a lot of grey & black suits, thus after another blue tie was received it was returned. The Club guarantees 100% satisfaction, exchanges made without question at no additional costs & free shipping. When I called about the return postage I was told they didn’t cover that. After another 2 email contacts asking for clarification about the “no additional costs/free shipping” I was told I would receive a refund for the postage paid on the returned item. This refund has not been received yet after 5 weeks. The next tie received again was not only another blue but the design was quite hideous, so once again a return is needed. After another contact I’ve been told I should receive the initial postage refund, I can cancel membership but will have to pay return postage on the most recent item. Granted, the return postage is not a high amount but the site’s wording is very misleading.
The following is copied Q&A from the Tie of the Month website: http://www.amazingtieclub.com/faq.cfm
5. What if I don’t like one of the ties? Do you offer a guarantee? Your satisfaction is our business. If you’re ever unhappy with a tie you receive, simply return it to us for an alternate selection. No questions asked and no additional costs!
And - FREE SHIPPING every month!
Tie of the Month Club, one club offering thru Amazing Clubs, 700 Canal St, 5th Fl, Stamford, CT 06902