Monarch Dental

Appt: 11/7/19
Acct: [protected]
Description: Prior to appt. gave the office my insurance information was told the insurance would pay, made appt for 11/7/19 - appt for a consultation, brought xrays with me. Dr. spent less than 5 minutes to inform me everything was good. Went to front desk to pay balance of fee insurance did not cover, was told insurance would pay in full. Started receiving bills, never rec'd an EOB from ins.co. Called ins to find out why they did not pay, they never received the claim. Rec'd another bill on 6/8/20 talked to Lyonel on 7/22/20, he would file ins. Left a msg with billing on 8/17-816 am and 11:02 am, again on 8/25/20 1:45 no returned call. By this time, went to a collection agency I spoke with Maureen and Paul Kleppe on 8/25/20, told them the issues, they sent it back to Monarch to send in claim. Spoke to Erica on 6/16/21 was told she would send in claim since one had not been sent, but no follow up from her. Rec'd a bill from a collection agency on 8/4/21, called billing at Monarch on 8/10/21 to tell them I was awaiting a call from Erica of the follow up on the ins. Monarch was told they sent it to collections and my call needed to go to them now. Called collection (RGS) spoke to Nehemiah Palmer (10:08 am) told me I needed to settle or they could send back to Monarch to file the claim with insurance, however, I was told this would hit my credit score in 45 days. I ended up settling the claim. My only issue was all I wanted them to do is file the claim with my insurance, this never happened. I gave them my insurance info every time I spoke to them. I would have paid in full if the billing department would have just filed the insurance claim and communicated with me of the progress. We pay a high price for insurance and we should have the right to have insurance filed especially when the billing department claimed they would do it.

I went to the Monarch dental in Mckinney last May and because I refused to have a QUADRANT cleaning the assistant refused to give me a regular cleaning. While sitting in the Dental chair for 45 minutes and only one other pateint in the entire building I started staring around the office and noticed dried blood splattered on the walls. I got up to leave and was told I owed $348.00 for x-rays. I replied that my dental insurance should of covered that, so I called my insurance company and put my phone on speaker and the dental claims officer said they had already given Monarch an approval for the full amount. Then this past week I had an abscess tooth. I was sent to a clinic suggested by my new dentist because they couldn't do oral surgery at their location. The dentist I went to said they had no surgeon on site but called Monarch in Mckinney and they were told there was a surgeon on the premises who could see me. Knowing better but in severe pain(I had just left the emergency room at a nearby hospital and was told if the tooth was not removed within a few days I could be in life threatening mode. Surprise!After going to the Monarch in Mckinney they said sorry we messed up we don't have a surgeon here but our location in Plano on Preston rd. can see you now and there is a surgeon there. After driving to the Plano location 45 min. away I was told that SURPRISE we don't have a surgeon here but can get one here tomorrow. Then I was presented with what it would cost to have ONE tooth extracted. $1384.00. I said I would like to call my insurance company and see why it coast so much. The office manager rushed over and said hang up and we will call them because you don't have the reference numbers. I stated I did as they were on the copy I was holding anyway I said sure call . The office manager a real B----, came over and told me that my insurance company was not going to cover anything and I would have to pay more. I replied that I wanted to seek immediate treatment elsewhere and was told by the office B---- that if I did not show up the next day at 11 a.m. or cancelled she would add a $100.00 charge to my credit card. I called the corporate headquarters in California last week and got a call Monday assuring me that they were sorry the woman who I dealt with was a temp. not in good standing and asked what she could do. I noticed a pending $58.00 charge from them on my credit card and told the lady about it. She said don't worry there's no charge and said what else can I do for you. She assured me she would call me back the next day. Never did. The 458.00 charge went through and I am advising you NEVER EVER go to Monarch for any reason. I would of been better off using my own pliers.