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[Resolved] MiWay Insurance / accident claim

Pretoria, South Africa
Contact information:

I was involved in a car accident on the 15th of March 2018, a van veered me off the road and I actually felt like it hit me. a Miway assessor came on Monday the 26th of March to assess the accident scene. I told him upon arrival that I had not been back to the scene ever since the accident and I am not sure of the actual end point since it was dark at night and it happened very quickly. When we got to the scene I gave my version of the scenario, he couldn't make sense of the scene as there has been a lot of rain and the grass has grown minimizing visibility of what actually happened. He then called the towing truck company to show him where the car landed, after they came he said he needs to move a bit to the left to see if it is not that side, he did so and appeared to be where the incident occurred. when the car veered of it rubbed against a street pole and proceeded to where it crashed. After finding the actual scene he now started acting as if I lied about the accident and wants to force me that I was drunk prior the scene. He says there's no signs of the other car touching my car and I must have been driving morethan the speed limit. After taking his report and no longer talking to me, he goes to neighbours that I am not even talking to, to get information about me. He then before even leaving told me that he is going to decline the claim. this was my first ever car accident since obtaining my licence in 2007, it was a shocking experience for me and this assessor made my situation worse as I feel like I am being victimised. He was very rude and misunderstanding

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • MiWay Insurance Customer Care's Response, Mar 28, 2018

    Thank you for taking the time to write to us. We have your note our claims team and an agent will be in touch to assist you.

Pr
Mar 28, 2018

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