Minted
reviews and complaints

As someone deeply connected to the world of art and design, Minted LLC offers a unique blend of creativity and challenges. The platform serves as a hub for independent artists, showcasing their work to a wider audience. While some customers have expressed concerns about custom work and delivery times, it's evident that Minted's commitment to uncovering design genius through competitions is commendable. The community-driven approach to selecting designs ensures a fresh and modern collection of products, including holiday cards and more. Despite facing some operational issues, Minted's dedication to promoting good design and supporting artists shines through. For those seeking a platform that celebrates creativity and independent talent, Minted is a compelling choice.

I used vistaprint last year for our invites for corporate events and the quality really was bad. I did some research and found minted. The next round of cards were most remarkable and the price not much higher.

I ordered my daughters baby invitations on 12-16-20 and they were sent out 12-18-20 an I received them 12-20-20! They are excellent and everything we wanted plus the prompt service was great considering slow mail service

We ordered holiday cards for our clients, and we enjoyed our experience with Minted. I was particiularly impressed by the delivery - it was very fast! I was impressed by the quality of the cards, the spare envelops (which we weren't expecting), the letter about the independent artist, and the compostable packaging! I would use Minted Again!

I had a great experience with Minted's customer service, both via phone and via email communications. I had made a personal error on my wedding invites and was requesting that I could add return addresses to my envelopes, and long story short their team bent over backwards to help me make it right without charging me anything. They apologized for putting me on hold for less than 5 minutes while they worked to figure everything out. They replied to my emails in less than a day and were very friendly and helpful. Definitely worth the higher cost of these invites because of the quality of service you also get with your purchase.

I ordered my 2019 holiday cards from Minted in mid-December. They arrived on Saturday, 12/21/19, but were stolen off of my porch before I could retrieve them.

I contacted Minted customer service on Monday, 12/23. I let them know what happened and asked if there was any way I could get more cards (I was willing to pay for another order if I had to, and had also filed a police report for the package theft). I got emails from not one, but two customer service reps., apologizing for something that wasn't even their fault.

They re-printed my cards on Monday, got them in the mail on Tuesday, and when FedEx delivered them on Wednesday the FedEx guy waited at the door for me to answer and retrieve my package. They did not charge me for the new order, and my cards/pre-addressed envelopes were exactly as I had ordered them.

I cannot say enough great things about the company or their customer service. I feel like they went above and beyond, for something that wasn't their fault at all.

In the midst of a tremendously stressful and frustrating wedding planning season, my heart was heavy having so many little frustrations on things going wrong with little details on my wedding. Thankfully, minted was a break from all of my frustrations in the planning process. They truly helped me feel like a bride again! We ordered the mini books. Our order was absolutely perfect! We love traveling and got to include multiple images from our various prior trips. We paid the little extra for the pearlescent touch and it was worth every penny! The shiny on every detail brought the biggest smile to my face! Not to mention the PRINTED addresses so my fianc? and I didn't have to mess with it at all! I was so scared after reading the reviews on here from people who had negative reviews, but it was the furthest thing from my experience! I am so so grateful that I chose to use them for my invites! Thank you minted for helping a super stressed out bride feel excited about her wedding again! I will be recommending you to any and everyone I know! Thank you thank you thank you! :)

Ordered Christmas cards with expedited shipped on 12/6. Once I realized they werent coming over a week later I called to have them canceled so I could just do something like *** They offered me OVERNIGHT shipping so I Wouldnt cancel, ok. Said it was going to production on 12/15, would ship and be overnight delivered on the 16. Nothing. Called back and got the same story, still no processing. Its 12/17 and Im on hold again to cancel. Finally get an email that they have shipped- now its. SATURDAY so I will not get these items overnight. Im so mad, this is my first Christmas card and the experience is ruined. Never again.

I ordered a large framed print from Minted in 2022 which was costly but it's a statement piece in my living room. Unfortunately, something fell on the frame and nicked both the glass and picture frame. Given how little time had passed from receiving the frame and the damage, I reached out to Minted's customer service to see if there is anything they could do to help but had little expectations. Much to my surprise, Minted looked into the purchase and replaced the entire frame! I am SO thankful that now my art isn't damaged and will definitely be a customer of theirs again.

While I have had some issues with our orders (missing invitations or misprinted save the dates) I will say I have been overall really happy with the products I have received. Additionally, I have been so impressed with their customer service! Each time I've reached out, someone has gotten back to me in less than 24 hours with viable a solution and remedied the problem very quickly.

I ordered my cards with Minted in December. I paid 35$ of overnight shipping. We are January 19th and I still did not receive my cards! I wish I had gone with another company but now I am just hoping one day the cards will show up. Apparently they were delivered, but to a different city, different person, not even someone on my contact list! So someone I dont know have all my cards, all my personal information and 65 contacts with their personal family names and address. Quite the data breach:)

I used Minted since early 2010's and subscribe to Minted more, it is my last time. The company is not respecting its customer.

Here is what happened:

I contacted them and they told me they were delivered.
I checked the tracking, they were delivered to another address, not even someone on my recipient list.
They offered to send me a replacement at no extra cost! This made me react. I mean, no extra cost?! I have been waiting for a month, I paid express, and you delivered a week ago to someone else who has all my private info. And the best thing they can do: place a second order but I don't have to pay it twice!

So after some common sense chat, the representative gave me a 15% off the order. I was floored, but she said that is all she can do! I told her, after such mistake, they should refund the order. She said she cannot.

I asked for the email and address so I write a formal complaint, it is not serious that someone else received all my private stuff. She would not give me that info. I insisted, and apparently they are not allowed to. So there is literally no way I can complain but on these forums.

1- It is my last time with this company that served my family for over 10 years.
2- I hope the cards will one day show up, and I will look like a total looser but I know my family and friends will understand, they just need to look in the back of the card: "made by minted, 30 days late!"

I have been a customer for over 5 years & have ordered Birthday Invitations, Baptisms Invitations, Baby Annoucements, Calendars, labels for school, and Christmas ornament cards through the years... and I am in disbelief of the poor customer service I am experiencing among clearly so many others. I'm baffled that I even recommended Minted as a resource to others & can not see me ever doing that again.

Like so many? I placed my order on 11/30 and originally quoted a 12/16 estimated delivery, I followed up when I saw no progress on my order & was told it would be a 12/17 delivery, called again today when I saw it hadn't even shipped & told it would ship out today but they were going to contact the printing department to confirm & email me - that never happened- I posted on Facebook & was asked to provide my order # so they could look into it... I immediately did that & eventually heard back from that they were doing the best they can & upgrading my delivery to an overnight Saturday delivery. I even noticed my order had an estimated delivery moved up to 12/19. So I had hope that I could potentially turn these around & some of the recipients might get them before Christmas... well... foolish me... I never heard back from Minted and noticed my delivery is back to 12/21.

Minted did reach out but only to see if I wanted to change my ornament card order to a New Years card... are you kidding me?!? I have ordered ornament cards since 2015 and it's sort of become our family signature - some of my family even have held onto them through the years... I ordered these on 11/30. And now they are asking me to see if I want to change them to New Years cards?!? They also tried to assure me since a shipping label was created & provided the tracking?- but unless it's actually left the facility & in FedEx's hands- it doesn't really mean anything! This is now going beyond frustrating & disappointing... now it's insulting.

On a year where many of us have not seen our friends & family as much as we would like & in some cases at all... I was really looking forward to sending these out & feel a little more connected this year... what Minted has done is irreparable., had they been honest - many of us could have made an informed decision to order or not if it wasn't going to make it on time... instead they decided to trick people... disgraceful.

I ordered my holiday cards on 11-30 and it's 12-10 (the date I was originally scheduled to receive the cards by). The cards still have not been shipped. I have called customer service repeatedly and they won't answer the phone. My estimated delivery date is now extended to 12-14. Apparently lots of customers are having this problem this year. If they could not fulfill the orders, then they should not have taken them.

They printed a wrong information on my invitations. I think it was the worst mistake they only could make.
They changed our wedding date! I am absolutely sure that couldn't tell them a different information. What kind of a bride am I if I have no idea about the most important day of my life?
I tried to call, but there was no one to talk to except for a voice machine...
I am extremely disappointed with you, guys...

I purchased wedding invitations from Minted. The cost was excessive but I really liked the design. I agonized over editing the design to make it perfect. However, when I received the invitations there was a logo. I contacted them and was told there had to be a logo on the item and they would not remove it. With the logo on the invitations looked horrible. As a customer who is spending a lot of money (actually almost $1000), I expect to receive something that I ordered. I demanded a refund, because the invitations looked horrible. But they refused and said that is only my fault, because I didn't ask any details. Horrible service!