Bought two LCD monitors ONLY because a salesman at this store recommended them. Big mistake. It was nearly impossible to read text on either monitor, especially at bottom half of the screen. (In the store, they display monitors only with a DVD of colorful fish swimming around coral.)
Returned both, and told returns clerk that monitors were awful, and told him why. I was charged a 15% "open box" fee. (Clerk told me the fee was noted in tiny print on receipt.)
When I complained about the "open box" fee to the manager, I was told, "If a customer asks, we tell them." Do you believe it? I NEVER, EVER would have bought them had I known. Now, that's $50 down the drain.
I got this advice from another customer, who had heard me complaining: "You always have to say the product is defective in order not to be charged a restocking fee."