Menu
CB Computer Hardware Micro Center / Micro Electronics 655 Merrick Ave, Westbury, NY, 11590, US
Micro Center / Micro Electronics company logo
Micro Center / Micro Electronics
reviews & complaints
Micro Center / Micro Electronics company logo

Micro Center / Micro Electronics

655 Merrick Ave, Westbury, NY, 11590, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
P
7:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Micro Center / Micro Electronics - Beware of microcenter re-stocking fees

Bought two LCD monitors ONLY because a salesman at this store recommended them. Big mistake. It was nearly impossible to read text on either monitor, especially at bottom half of the screen. (In the store, they display monitors only with a DVD of colorful fish swimming around coral.)

Returned both, and told returns clerk that monitors were awful, and told him why. I was charged a 15% "open box" fee. (Clerk told me the fee was noted in tiny print on receipt.)

When I complained about the "open box" fee to the manager, I was told, "If a customer asks, we tell them." Do you believe it? I NEVER, EVER would have bought them had I known. Now, that's $50 down the drain.

I got this advice from another customer, who had heard me complaining: "You always have to say the product is defective in order not to be charged a restocking fee."

Read full review of Micro Center / Micro Electronics
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
4:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Micro Center / Micro Electronics - Terrible experience

On june 3, 2008 I purchased a cpu - amd phenom 9850 black from tom ardeljan (Salesperson) along with a motherboard and memory. I got home installed the items and when I booted up the computer stated it was a 9600 phenom. I checked the box that I just opened and it appears the box was resealed. The cpu serial and the box serial did not match because the cpu inside was a lesser valued item. It is a slower and buggier version of what I thought I bought. I then called the store the same day and explained what happened and they told me to bring it back. When I arrived customer service said the manager went home and to come back the next day. Since I needed the part that day I bought another cpu phenom 9750 anticipating a return of the other product. I came back the next day and spoke to the sales manager gino lavino and was told that he cannot accept the return because the cpu inside was different than what it said on the box. Since it has been opened he cannot tell if I put something else in the box when I went home. He suggested I call amd and I was sent home with the cpu. I called amd and was instructed to call consumer affairs. At the end of all this I am stuck with a product I did not intend to buy in a box that does not match the product. I asked them if the product was returned before and they said no. So somewhere along the way someone opened the box and put something else inside and resealed it.

Read full review of Micro Center / Micro Electronics and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Rohn Clayton
,
Jul 10, 2008 11:53 am EDT

I'm still waiting for a refund on a DVD burner I ordered. They were out if stock and didn't tell me :(

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.