Mexicana Airlines reviews and complaints

Did you get a lawyer? I got my trip through Priceline and they washed their hands of the whole thing. I am so pissed! Not sure what to do.

Hi,
I'm wondering if you were ever able to get your money back. I am in the same boat as you. I eventually gave up, though I noticed those who disputed the charges to the credit card companies actually got their money back. I wish I hadn't been strung along so long.

I flew Mexicana on the 2nd July from Huatulco to Mexico City. My checked bag disappeared and has not been seen since. After 7 days chasing the Mexicana lost luggage at the airports with no success I submitted the full detailed report to central Mexicana customer services. I received no response from them. I chased them to confirm that they had received the email and photos and inventory and received a confirmation but no more. Nothing since. 8 days now since submission to customer services, 17 days since bag went missing. This is not acceptable service and I will do my hardest to ensure that this is resolved and that the relevant senior people in this organisation understand what a shambles their customer service is.

i had something almost identical happen with our luggage like luluvaldez's
flight: ord-mex-sjo (luggage didn't make it to sjo)
missing once the luggage arrived 2 days later:
2 bottle perfume
bra
underware
mascara, shaving cream

This is ridiculous! Why isn't US TCA authorities looking into this. I'll be writing them soon.

yeah I am rite along with you on writting them that letter. they need to manage their busniess in a better manner.

hey guys I am writing a huge complaint letters to Mexicana's corporate offices because the same things that happened to johnny happend to me and I'm fed up. That airline has to once and for all help us out

I flew Mexicana Airline for the 1st time back in 2006 with one of the worst experiences in travel everMay 16, 2009 to Cancun from Mexico City. When I arrived at Mexico City...again I had no luggage. This time because I was going to Playa del carmen, they would not deliver my luggage until the next day. I received my luggage at 2:00 pm. Upon unpacking I had several items stolen:

Tanning lotion
Perfume
3 pairs of shorts
Sports bra
Purse
pair of shoes
swim suit

My hotel told me that this happens quit often with Mexciana if your luggage is lost. You think maybe they may just lose luggage to steal things out of? Something to think about.

Never ever again will I fly Mexicana and hope other do the same.

My fiancé and I were going to get married in Mexico on May 30, 2009. We were going to fly with Mexicana (Airline) on Wednesday May 27 2009 flight number 803 at 7:45 am CT (Chicago O’hare-Mexico) and coming back on Monday June 1st 2009 flight number 800 at 9:10 am CT (Mexico- Chicago).

Due to the Swine Flue H1N1 Virus, we decided to postpone the wedding. We live in USA and the USA government alerted the population not to go to Mexico within the next 3 months unless is an emergency. We have been trying to get a credit from Mexicana but they want to charge us 150 dollars for the rescheduling fee for each ticket. Every other airline is rescheduling flights to Mexico without any extra fees, not even questioning customers. This is a health issue and they should not charge for this matter the rescheduling fee.

Mexicana has issued a waving fee policy due to the Swine Flue H1N1 Virus, but this policy is totally discretionary to the public and doesn’t apply for all customers. This is very unfair for customers that are buying tickets from this poor customer service airline. We would like a Boucher from Mexicana open for a year and not to pay the rescheduling fee, which is the same thing every airline except Mexicana is doing.

We brought tickets form SFO to GDL round trip, everything was O.K. going. But coming back home was the worst trip every! Leaving GDL on 2/4/10 the plane was 1 1/2 hours late, finally was able to board, fright was going, had dinner every thing was still going well until around 9:15 or so. We were going to land around 9:30 9:45pm Ca time, when I felt the plane starting to turn, about ten mins. the pilots came on the radio, which I could NOT understand both in Spanish or English say something about landing in San Jose Ca. & weather? We landing in San Jose, and was told it will take about 5 to 10 mins? We waited on the Plane for 2 1/2 hours, and was told nothing, at one time during the wait the english recording did come on and was told not to use the bathrooms?
When we got off the plane it is was around 1:00 Am went through customs was told to wait outside, and someone will be talking to us from Mexicana rep. they were going to send us back back bus to SFO, but not until 5:00 am so they paid for cabs, we got to SFO around 3:00am, but we had to stay until 5:30am because the airports start at that time. We did not get home until 8:00am on Friday which makes it the worst fright every for me.

On 12/5/2017

On Saturday December 5, 2017 Both my parents who are both in bad fair health due to personal medical issues along with other angery pasangers both middle age and childern. Were told that flihgt 953 departuring from San Jose Ca, and arriving in Gudalajara Jalisco Mx. Was running late their was a 4 hour 20 min. wait wihich was a total lie. during that waiting period Mexicana did nothing what so ever to try and keep their customers happy. They did not provide a meal for all their passenger nor gave them some type of discount! I am abosulutely upset at this fact I could lost my Parents due to the fact that one of them is diabetic and needs to eat something offten in order not to get ill. and have a low or high glucose rate. I am going to do what ever it takes to get this action taken care of not only for my parents but for the rest of them passanger. This type of busniess should not be acceptable or even alowed it part of our constitution right of being American Citizien. Now instead of my parents Enjoying their vacation in Mexico one of them is Hospitalized in Mexico due to the fact that his body can't be exposed to htis type of enviroment. Now as you know I find myself emotionaly distress and disoriented. What christmas to expect this year. I called the airline right after I spoke to my parents and I asked what kind of customer Satisfation can they offer my parents. they told me their was nothing that could be done. Just to go to their page and leave my suggestion. I was not rude I just kindly let them know that due to the fact of their bad service One of My parents was Hospitalized in Mexico and to be advised that I am going to Take this to a higer Grade have justice done...DON'T WITH MEXICANA ... AIRLIES...AIRLIES...

Please notice that I tried to resolve this with Mexicana on 3 different occasions before posting this complaint. I sent emails to their customer support website but they never replied to any of my messages. (Mexicana complaint # 106958

My experience with Mexicana de Airlines:

In August of this year, I purchased 2 round trip tickets to travel with my wife from San Francisco, California to Cabo San Lucas, Mexico in September of 2017. Unfortunately, the city of Cabo San Lucas was hit by a hurricane the same week we were slated to travel and our flight was cancelled.

After numerous phone calls and being on hold for significant amounts of time for each call, Mexicana informed us that although no refund was available, we would receive a credit to take another flight (which included a variety of destinations in Mexico) to be used within 6 months. At that point, I was satisfied with the option I received. However, that same night I called Mexicana and told them that I wanted to use that credit for a flight to Cancun for the same dates of our original trip in September as both my wife and I had already scheduled our vacation. The rates on Mexicana's website for flights to Cancun were somewhat similar to the cost of the tickets to Cabo San Lucas. However, to my surprise, when talking to a Mexicana agent I was informed that the difference I needed to pay to get those tickets using the credit I had received was almost $900 per ticket, not only double as much as I had paid originally for the flight to Cabo San Lucas, but also $400 more per ticket than was shown on Mexicana's own website! And yet because the credit issued to purchase another ticket had to be done with an agent over the phone, I could not access those cheaper fares online! The explanation I got was that those rates were only internet ratesand were not available to access with a credit.In other words, Mexicana was saying, we give you a credit for your trip that was cancelled due to a natural disaster in Cabo San Lucas, but that doesnt mean you can actually use that credit.

Since I knew I was traveling to Puerto Vallarta with my wife again in November 2017, I decided to go ahead and pay for the full tickets to Cancun and use the credit to flight from San Francisco to Puerto Vallarta in November. At that point I was informed that the tickets to Puerto Vallarta were the equivalent of what I paid to Cabo San Lucas originally, so I could use my original credit which I did. I got a new reservation code from Mexicana and reserved my flights to Puerto Vallarta. I was fairly satisfied again.

A week before my trip to Puerto Vallarta in November, I went online and confirmed that we were scheduled to fly on November 25th and everything looked good. On the day of our departure I arrived 2 hours early to Mexicana counter at SFO. To my surprise, the lady at the counter told me that we were scheduled on the flight but that we were not confirmed. She explained to me that the Mexicana agent who got me the new itinerary and credited my flights must have never linked the new reservation with the actual flights. In other words, we were confirmed on the flight, but it showed that the tickets were not paid!

I was shocked when the manager at the counter, although recognizing that the mistake came from the Mexicana employee who made the reservation, told me that there was nothing she could do unless I paid a difference of $1, 200. I asked to speak to her supervisor or a manager, but everything was futile, as ultimately she had the last word. At that point my flight was about to leave as we had spent approximately 1.5 hours with the employees of Mexicana trying to just leave for our vacation. They knew that time was not on our side, and if we didnt pay yet again there was nothing that the Mexicana agents would do for us. I decided to pay the difference rather than have Mexicana ruin my trip yet again. What this means is that I had paid almost $3, 500 for 2 economy tickets to Cancun and Puerto Vallarta that at the most would cost $1, 600 if purchased & reserved with anticipation, as we had done.

Unfortunately the story didnt end there. Once we arrived to Puerto Vallarta, we noticed that our bags did not made it with us. There we were, starting our vacation without our clothes, personal items and a prescription medication. Of course when I inquired at the Mexicana counter as to what our choices were, the only answer was to wait.I called several times our first night of vacation to see if our bags had arrived and yet no information could be provided to us. Finally, the bags arrived the next day, almost 24 hours later.

To end the experience with Mexicana, on Sunday, Nov 29, when we were returning to San Francisco from the Puerto Vallarta airport, and again checking in more than 2 hours prior to the flight, we were told that my wife and I had separate seats. The reason they gave us was that the plain was full. What an unforeseeable event! At that point, we did not complain, we were happy just to be on the flight at all.

I booked a flight to Puebla Mexico on Mexicana using Expedia. I had recently been in Mexico and had a rather nightmarish experience getting out of Mexico via Mexico City Airport in the middle of the night. For women traveling alone, Mexico City Airport should only be used in the daytime. So, when I decided to return to Mexico I was very very careful in booking my flight. I booked a red eye going to Mexico because BART offers safe convenient transportation to San Francisco Airport until midnight I would need to leave via North Berkeley Bart around 10 p.m. (why I mention this will be become clear). My return flight leaves Puebla at 1 p.m. and arrives in San Francisco at 10 minutes until 7 p.m. So far so good. Two hours after I arrived in Puebla Mexico, Expedia sent me an e-mail saying my return flight had changed and I had to go

Puebla to Guadalajara

Guadalajara to Mexico City and then

Mexico City to SFO.

and my flight would arrive in the wee hours of the morning.

This was a bait and switch. If they had informed me of the change I would have simply canceled the flight and possibly even chosen another city to visit. I am stil working with Expedia to rectify the situation.

wait, hold on
it is not the airlines fault they didn't feed your parents. It is their own fault. It's not Air Mexicanas problem, to supply food, unless they are in the air.
Also, what is with you stating that your fathers in the hospital? If he can't handle that environment, why did they fly out there.
Please we have so many people like you trying to get a quick buck off of everything, so why don't you just accept the fact that your wrong and give up.
thanks.

We flew back from Cancun Mexico on Mexicana airlines and had our digital camera, video camera, and two cell phones stolen.

Mexicana airlines staff were no help, and what I have been reading this happens quite frequently. We flew Friday the 13, 2008 back form Mexico City to DFW airport.