My fiancé and I were going to get married in Mexico on May 30, 2009. We were going to fly with Mexicana (Airline) on Wednesday May 27 2009 flight number 803 at 7:45 am CT (Chicago O’hare-Mexico) and coming back on Monday June 1st 2009 flight number 800 at 9:10 am CT (Mexico- Chicago).
Due to the Swine Flue H1N1 Virus, we decided to postpone the wedding. We live in USA and the USA government alerted the population not to go to Mexico within the next 3 months unless is an emergency. We have been trying to get a credit from Mexicana but they want to charge us 150 dollars for the rescheduling fee for each ticket. Every other airline is rescheduling flights to Mexico without any extra fees, not even questioning customers. This is a health issue and they should not charge for this matter the rescheduling fee.
Mexicana has issued a waving fee policy due to the Swine Flue H1N1 Virus, but this policy is totally discretionary to the public and doesn’t apply for all customers. This is very unfair for customers that are buying tickets from this poor customer service airline. We would like a Boucher from Mexicana open for a year and not to pay the rescheduling fee, which is the same thing every airline except Mexicana is doing.