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Mexicana Airlines / is the worst!

1 United States Review updated:
Contact information: is by far the worst website to buy airline tickets from. After trying to book tickets and getting kicked off the site with a "session expired" message I decided to go to a travel agent to book my tickets. Much to my dismay my credit card was declined. I called my card and they told me mexicana had charged me for tickets!!! When I called mexicana they told me I wasn't charged. WTF?!?! I spoke to like 4 different ###s in their customer service department before they could explain why I was charged. They stated a glitch in their system put my funds on hold but no tickets were issued. What the hell does that mean? I don't know. My credit card company said I had to wait 5 days for payment to post before disputing. 3 days to go before I can dispute. Will keep you posted. is the WORST!!!

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  • Ad
      7th of May, 2009
    0 Votes

    My fiancé and I were going to get married in Mexico on May 30, 2009. We were going to fly with Mexicana (Airline) on Wednesday May 27 2009 flight number 803 at 7:45 am CT (Chicago O’hare-Mexico) and coming back on Monday June 1st 2009 flight number 800 at 9:10 am CT (Mexico- Chicago).

    Due to the Swine Flue H1N1 Virus, we decided to postpone the wedding. We live in USA and the USA government alerted the population not to go to Mexico within the next 3 months unless is an emergency. We have been trying to get a credit from Mexicana but they want to charge us 150 dollars for the rescheduling fee for each ticket. Every other airline is rescheduling flights to Mexico without any extra fees, not even questioning customers. This is a health issue and they should not charge for this matter the rescheduling fee.

    Mexicana has issued a waving fee policy due to the Swine Flue H1N1 Virus, but this policy is totally discretionary to the public and doesn’t apply for all customers. This is very unfair for customers that are buying tickets from this poor customer service airline. We would like a Boucher from Mexicana open for a year and not to pay the rescheduling fee, which is the same thing every airline except Mexicana is doing.

  • Ki
      18th of May, 2009
    0 Votes

    I flew Mexicana Airline for the 1st time back in 2006 with one of the worst experiences in travel everMay 16, 2009 to Cancun from Mexico City. When I arrived at Mexico City...again I had no luggage. This time because I was going to Playa del carmen, they would not deliver my luggage until the next day. I received my luggage at 2:00 pm. Upon unpacking I had several items stolen:

    Tanning lotion
    3 pairs of shorts
    Sports bra
    pair of shoes
    swim suit

    My hotel told me that this happens quit often with Mexciana if your luggage is lost. You think maybe they may just lose luggage to steal things out of? Something to think about.

    Never ever again will I fly Mexicana and hope other do the same.

  • Lu
      29th of Sep, 2009
    0 Votes

    hey guys I am writing a huge complaint letters to Mexicana's corporate offices because the same things that happened to johnny happend to me and I'm fed up. That airline has to once and for all help us out

  • Pu
      7th of Dec, 2009
    0 Votes

    yeah I am rite along with you on writting them that letter. they need to manage their busniess in a better manner.

  • Li
      25th of Feb, 2010
    0 Votes

    i had something almost identical happen with our luggage like luluvaldez's
    flight: ord-mex-sjo (luggage didn't make it to sjo)
    missing once the luggage arrived 2 days later:
    2 bottle perfume
    mascara, shaving cream

    This is ridiculous! Why isn't US TCA authorities looking into this. I'll be writing them soon.

  • An
      19th of Jul, 2010
    0 Votes

    I flew Mexicana on the 2nd July from Huatulco to Mexico City. My checked bag disappeared and has not been seen since. After 7 days chasing the Mexicana lost luggage at the airports with no success I submitted the full detailed report to central Mexicana customer services. I received no response from them. I chased them to confirm that they had received the email and photos and inventory and received a confirmation but no more. Nothing since. 8 days now since submission to customer services, 17 days since bag went missing. This is not acceptable service and I will do my hardest to ensure that this is resolved and that the relevant senior people in this organisation understand what a shambles their customer service is.

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