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Men's Wearhouse / Horrible customer service

1 United States
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Responding to an email sale flyer I ordered $300 worth of items on the Men's Wearhouse online site on Dec 8th. Having heard nothing a week later not even a confirmatory email, I called the company and was told the order was held up because one item was back ordered. Only at my insistence was it revealed that the remaining items would be sent only if available when ALL were available, i.e. the remaining items were in no way "on hold" and would likely rapidly become unavailable. The rep suggested therefore that I cancel the prior order and start over with only items actually available which she was able to confirm on the spot. And I was assured she would personally follow up on this order.

Another week went by and no email from Men's Wearhouse. I called again. Same story! Again a slightly modified order was placed and I was assured it would promptly be processed. Now 3 weeks from the original order and on my third call, I am advised that the last order was cancelled since no items are available.

I pointed out to the phone rep that the website shows ALL items available and I am told that the website and the warehouse don't always stay coordinated and that they are working on it. I did not reorder nor will I ever do business with a mail order company as fouled up as this one.

On reflection it is hard to know if the company is just disorganized, deceitful or dishonest or some combination thereof, but Men's Wearhouse caused an incredible waste of my time and turned a normally simple process into a terribly frustrating experience.

I would advise against shopping on line with Men's Wearhouse.

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