Menu
Write a review
File a complaint
CB Unauthorized Charges Membership services
ComplaintsBoard
G
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Membership services Unauthorized charges

I made a purchase over the phone and was offered an affiliate product which I declined/or was offered a free trial period (not sure over six months ago) and was told that if accepted would get free gift card and info in mail to cancel service (welcome packet). Never received gift card nor welcome packet with info on how to cancel the service. I have been charged a month fee on $24.95 for 5 months and the company refuses to give me a refund because the claim I authorized the charge. They have charged me close to $100. I have talked to 4 people, with the last person refusing to let me speak to a manager and treating to hang up on me because I was upset and she couldn't/wouldn't answer my questions to my satisfaction. I was not given the companies name, a clear explanation of what they do, or what the supposed benefit would have been to me for "agreeing" to this services passed the "trial" period. The account they are debiting unfortunately is not an account that I manage often, and only use when I want to order something online or over the phone so I don't check it often. They are refusing to give me my money back but say they have cancelled the service. When I did research on this company I found several other customer in the same situation. All of which claim they never received their welcome packet, initial gift card, or information in writing on how to cancel the service. The service reps says since the number was rattled off at the end of the call they are covered. Where do I go from here? CPUC, FCC?

Country of complaint: United States

Address: California

Website: programsdot.com

Read full complaint and 6 comments
Hide full review
6 comments
Add a comment
A
A
Alissa R
Cleveland, US
Send a message
Aug 02, 2023 3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same thing happened to me and it was debited out of my husband's account. What [censored]s, now it's cancelled, and I'm trying to find a phone number to call. Wish me luck I hope they'll give me my money back

C
C
Carol Lauder
Austin, US
Send a message
Feb 04, 2017 2:54 pm EST

My story is exactly the same. I never received a packet, nor did I know that $29.95 was being taken from a propay account I rarely look at. This happened 8 times. Those were from SEM -Budget Savers. What a scam. Has anyone determined how to get a refund? I cancelled this bogus account on 10-16-2016. They sent a confirmation of the cancellation. Since I now had an address, I sent them a request to POBox 658, Hopkins, MN [protected]. Asking what I was being charged for. I never got a reply.

T
T
terilee56
US
Send a message
Aug 31, 2013 11:03 am EDT

This company took money out of my account and overdrew the account. I was only suppose to get the free sample. I guess it's true, nothing good is free. I need to find a way to get my money back

L
L
Lil_t
Painesville, US
Send a message
Aug 04, 2012 8:44 am EDT

This Is SO Rediculous, I Just found out That My Card Has Also Been Charged By This Company... And I Have NO Idea Why? I Have Had To Cancell My card... And Of Course Can Not Get Ahold Of AnyOne To Find Out Y Or How They Have & Are Charging My Card... I Am So Beyond Upset, Mad, & SICK Over This Situation, Its Not Even Funny! I WILL Figure Out What Is Going On And How To Get My $$ Back...

B
B
buddah270us
Bradford, US
Send a message
Feb 18, 2012 1:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am also in this same exact situation. This all stemmed from trying to order the frying pans that are "orgreenic nonstick", which by the way ended up being 2x as much as the price at which they are advertised on TV. The phone call took 23 minutes not 1x being able to talk to a real live person. When all was said and done the pans were something like 75.00 and I also had 2 other charges from "member services"
I never received a welcome package or gift card of any sort! Is there a way to stop this SCAM? all I would like is to have my money back. I am very dissatisfied and this experience has left a bitter taste in my mouth as to ordering anything in the future from the TV.

Y
Y
Yrade
Queen Creek, US
Send a message
Nov 14, 2011 2:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This same matter has happened to me also! I never received any package or card of any kind either! And I am getting my debit card charged the same amount of $24.95 also! This so called membership scam was offered to me when I ordered Sensa over the phone! What to do? A very unsatisfied customer in Queen Creek, AZ I would like to have my money returned also!

ComplaintsBoard
H
8:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Membership services unwanted monthly charge

I receive a charge of $24.95 every month and I need this stopped. I have no clue what this is for.
"RECUR DEBIT CRD PMT04/14 DRI*Value Plus Monthly [protected] MN " is the statement that appears on my monthly bill.

Company Business Name: Membership Services

Country of complaint: United States

Address: Minnesota

Phone: 800-669-6975

Read full complaint and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Momof003
US
Send a message
Jun 15, 2011 9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had the same thing happen to me. They charged my card for over 100$ over 3 months. How do I report them?

M
M
miss ella
US
Send a message
Apr 20, 2011 5:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just noticed that they took 24.95 out my account twice this month. I called the number on the statement and cancelled this membership. Just like you I dont remember agreeing to this. From some other posters here it seems to start with an online software purchase. The first time they took money out of my bank account it was for 1.95 in Jan of 2011. Whatever it was it sure wasn't worth $100. Next time I'll pay the full amount for my software. Meantime, I've filed a complaint with my state's attorney general. Next stop my bank for a new debit card.

ComplaintsBoard
W
11:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Membership services Fraudulent charge

Found two charges for $24.95 on my bank statement, charges I NEVER authorized, made on 9/21/2010 and 10/22/2010. After calling the number they told me that I had signed up for some illusory "Membership Services" and that it was made possible through a purchase by phone. I NEVER give my card number out over the phone and am sure that the information they have was acquired in an illegal way.

Company Business Name: Membership Services/SEM Value Plus

Country of complaint: United States

Phone: 800-475-1942

Read full complaint and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
R
R
rona1d
Pompano Beach, US
Send a message
Sep 12, 2008 6:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I don't ever recall visiting this web site and requesting a membership, but they have debited my checking account for $19.95

J
J
judith franzen
US
Send a message
Nov 08, 2009 11:21 am EST

i discovered a charge of 24.95 on my debit card that i dont even know where it came from. number was [protected]. i want my money back into my account asap

G
G
Glenn Greenwood
Cleveland, US
Send a message
Feb 28, 2015 9:08 am EST

They tried to get me to subscribe for magazines to get a free gift card

getoveritplease
getoveritplease
US
Send a message
Nov 06, 2010 2:33 am EDT

you can call them back and get a mailing address to get a recording of the phone call in which you had signed up with the memberships. that way you can listen to it and make sure you just didn't forget or something.

ComplaintsBoard
L
10:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I never enrolled in this Membership Services club and I have had debit charges taken from my card . Fortunately I had gotten my refund back on my debit card, but now they are sending me mail for subscriptions for magazines, gas & restaurants . I do NOT belong to this club and canceled my " membership" so why are they sending me this to me ?

Read full complaint and 4 comments
ComplaintsBoard
D
1:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

GET A HOLD OF CREDIT CARD INFO AND START CHARGING CARD. CAN CANCEL ACCOUNT BUT THEY NEVER REFUND MONEY AND WILL START THE SCAM OVER AGAIN MONTHS LATER.

Read full complaint and 1 comment
ComplaintsBoard
S
2:23 pm EDT

Membership services Not returning call or canceling membership less than 24 hours notice

I was called yesterday at about 1 pm regarding my membership. Audrey Schneider said that they needed a few clarifying questions for my profile and then went into her spiel. As it was supposed to be a free membership, I was surprised when she said that there were prices for different memberships. She said that the preferred was $4.89 (what I heard), but what she meant was $489. She also said that it was a one time fee, but right before she hung up, she mentioned that there was a $99 renewal fee. After hanging up, I was thought that was very high for the small price I had paid and then went home to do some research, after realizing that it was much higher than I had expected, I called at 7 am to cancel my membership. I have not received a call back and no one is answering any of their lines. I will be disputing this claim on my credit card when it posts.

Company Business Name: Membership Services

Country of complaint: United States

Address: 1305 Franklin Avenue, Suite 300 , Garden City, New York

Phone: (516) 877-5500

Read full complaint and 8 comments
Hide full review
8 comments
Add a comment
N
N
NoThankQ [user banned]
US
Send a message
Oct 31, 2014 1:16 pm EDT

@ Skeptical: if you had bothered to read the Terms and Conditions, you would have known that NAPW is protected, as it clearly states within their contract that they do renew your membership automatically. However, I have recently heard a lot of negative things about this org. Just for fun, I totally made up a fake name and company to see if they would accept me. And no surprise, my fictitious persona was magically accepted in three minutes. This means they don't bother to fact-check anything, which translates to zero security of members and a bunch of baloney in their prized Directory. To that end, they remain a totally bogus org that only wants your cash.

S
S
skeptical2014
US
Send a message
Aug 14, 2014 3:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company is a joke. Unfortunately, I fell for the initial membership- I was invited into their "special group" and, was initially asked to pay $900! I was appalled and tried to get off the phone ASAP. The lady, Andree, was able to reduce my membership to $99 as a trial. NO WHERE ON MY PAPERWORK/EMAILS does it say that my membership was set to automatically renew, at a higher rate, annually. (See attachments- if it will let me attach the 4 pages) Also, please note that it was called a "trial" membership, further explaining my temporary membership status. I quickly realized that I had just paid a group of people to SPAM me for an entire year and had no intention of renewing this membership. While reviewing my credit card statement last month, I noticed they had charged me a renewal fee of $199. I made several attempts to call and cancel after I saw this charge and it took several days to have someone get back to me. Then I was offered a $99 credit. No thanks. I want ALL of my money back. After feuding with the representative, she offered me an additional reimbursement of $50 ($149 total). Again, NOT GOOD ENOUGH. I wish I had done my research prior to signing up. BEWARE!

L
L
LR/Seattle
Puyallup, US
Send a message
May 18, 2012 1:31 am EDT

In May, 2011, I fell for the manipulative telemarketing scheme, paid the exorbitant initial membership fees, only to find out that all of the promises are a complete hoax.

However, I will not tolerate their threat to access my account for payment without my permission by stating in their email dated May 10, 2012 that "Your annual renewal of $99 has been processed, so there will be no interruption in your membership."

I have cancelled my credit card, reported the company for fraud to the New York State Attorney General, Metropolitan New York Better Business Bureau, [redacted], among others.

K
K
klyn5
Oak Harbor, US
Send a message
Jun 15, 2010 1:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Angela must be an employee or Craig disguised as Angela. Wouldn't put it past him. Eely people can make themselves look like anything.

V
V
very suspicious
Wilkes-Barre, US
Send a message
Mar 08, 2010 1:38 pm EST

I received a post card in the mail and completed and returned it. I just received a very lengthy phone call. This membership that I thought was free, started out at $689 and ended up at $289 before I told them I was not interested at all. Beware ladies!

V
V
Vicki S.
Irvine, US
Send a message
Aug 10, 2009 4:34 pm EDT

Scary Angela, you can't even spell correctly. No plaque is worth that type of money. It's NOT a networking organization for women. It's a company that you pay to compliment you and pay to give yourself a plaque.

A
A
Angela A
New York, US
Send a message
Apr 21, 2009 5:04 pm EDT

I am currently an Elite Member with the National Association of Professional Women and purchased a plaque and I am highly satisfied with this comapny. I have spoken with both people Audrey and Shameeza and they do give a direct extension you can contact them at. Nothing is free, I asked the same question but a profile listing with your name on the website is complemetary.

S
S
Sarah W.
West Babylon, US
Send a message
Nov 13, 2008 1:28 pm EST

The same thing has happened to me. Within 1 hour of ending my phone call with a Shameeza Mohammed, i e-mailed them to cancel the membership. Nothing happened. Then today a Craig Bifulco called and said "I understand you have questions about your membership" and i said that i didn't have questions, i wanted to CANCEL it. He offered me a membership given to retired woman, for "only $249". I kept asking if i could cancel completely and he finally said no. I asked why and he said "Well your name has already been published on our website and unless we find another Sarah A...Senior A/R Rep, we can't cancel it.

I, too, will be disputing it w/my credit card company b/c i am disgusted. Please keep me posted on your progress b/c it's the same thing on this end...got the postcard in the mail which said FREE.

Sarah