MDU Communications / The WORST company EVER
I have not had one month of problem FREE issues with this company. Since May, I've been forced to use this company because they won the bid for my apartment complex...needless to say they will find out shortly, they are loosing the business.
I have VoIP telephone service and each time I make a call, the receiver of my calls gets a different number on their caller ID than what I am assigned to. When I call Maryland from a Virginia number, the person's caller ID shows that I'm calling from WITHIN Maryland!!! Each time I call MDU I get a bunch of kids taking the calls and stating they'll call me back. Guess what? No calls...I even expressed to them how much of a lawsuit they'll have on their hands when I call 911 and the number registers wrong and the ambulance shows up at the wrong residence. Do you think they care about that, NOPE! I've called Corporate, and no one calls back. I ask to wait to talk to a supervisor and i get that they are unable to keep me on hold to talk to a supervisor; when I tell them how funny it is that they can keep me on hold for 15 minutes to trouble shoot the issue, they stumble and fumble for an answer.
Last month, I fought with them to give me a credit for service they aren't providing. So they did, but I ended up having to pay for the taxes...go figure. This month, i got an email stating they haven't received my payment yet. How's that possible when they bill my CREDIT CARD and I hadn't gotten my credit card statement yet??? Again, I called, ended up with some kid who says "oh then there must've been a glitch in the system". Funny thing is; 2 days later I got my credit card bill and there is NO CHARGE on it from MDU. I'm actually on hold with them again right now to complain.
I tried reporting them to the FCC and received a response that they can't handle VoIP issues and that I need to try to contact the Better Business Bureau.
My suggestion is to MOVE ON to another company; I'm not sure how this one stays in business.
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