Makro / used laptop or defective product?

South Africa

I purchased amilo pi3560 from makro after being sent from one store to the other. Purchase made at 5th store. Laptop had a user set up, software loaded and seems to boot up slow, keys sticky and icons on desktop distorted. Makro just says send in for repair. Why, I bought it new!!! Surely they should give me a new one and send it in themselves - if I did not buy a substandard - repaired laptop as a new one!!! Bought Sunday 31/01/2010.

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