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Main Line Auto Transport / All the claims from MLAT are lies!

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This is a complaint about Main Line Auto Transport (MLAT). MLAT is a nationwide car transport broker based in Fla:

Start Date: 2/20/2006
Principals: Stephen Genereux, President, Gilles Genereux, Vice President
Local Phone Number: [protected]
Fax Number: [protected]
Membership Status: This company is not a member. TOB Classification: Auto Transporters & Drive-Away Companies

Actually, the company also has a salesman, Johny, a customer person, Anita, and a Dispatcher. I also filed a complaint at the So Fla BBB, #4065816, as of 7/17/06.

Here are the details:
I needed a car transport company to transport my rare classic car from Colorado to So Cal. I was getting quotes when MLAT contacted me. Their selling point was that they were one of the only ones in the industry to do door to door service w/o moving the car from a truck to another. Basically, one could drive the car on the truck and mail the keys, if it wasn't for the Weigh Stations.

When you own a classic, this is VERY important! Because of this technique, they claim the car should be at my door within 3-4 days, a week at very most. The single truck transport was in the contract, not the delivery date.

First, they picked up the car a week late, with a local flatbed. When I learned this, I protested to MLAT, to no avail. Eventually, I got a hold of the local transport. He said the car will be shipped in another week!!! So there it sat, outside. I protested to MLAT, no one cared. Finally, it made it to LA. The company there said they were waiting for more cars to justify a trip to my town, so here the car sat for another 5 days. I would have been much longer hadn't I decided at that point to come pick up the car myself and eat the 250 miles.

Talking to the car transporters, I realized how they work. Basically, all the claims from MLAT were LIES. MLAT knows what's going on, yet it tries to rip off customers, and breach contracts like there is no tomorrow. I requested my 250 bucks broker fee back, and of course, no answer. It's okay now, I am used to being treated like dirt by MLAT. So I complain, in the hopes that people will read this and NOT BRING THEM BUSINESS!!! And by the way Mister Gilles Genereux, I am still waiting for your phone call. You can get my number on your copy of my invoice, or at the BBB office. Feel free to call, but I doubt you will do it; you will just do what you do most of the time. Wait for the angry customer you lied to to go away. Pathetic human!


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A  15th of May, 2007 by 
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I totally agree, I have been trying to get my refund back from them since December of last year and still nothing. They claimed to be able to pick up our car on a certain day if we paid them an "expedited fee". We did so, to ensure the timely pick up of our car. We the day before they were due to pick it up they called and said they weren't going to be able to do it. Which in-turn they breached their own contract. Therefore, we asked for our deposit back and it was promised to us, which we still have not gotten. They are dishonest, lying, cheating dirty business owners. They now have a phone message that comes up claiming that their phones are having "technical difficulties". Which I think is a load of crap. So as of now I am not able to reach them and still have not received my refund of over $200.00.

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