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magsdirect.com / scam - double charged and overcharged

1 United States Review updated:

Ordered 2 magazines from magsdirect.com. Order was supposed to be 4o.90. Was charged 60.00 twice. for a total of 120.00. Found other complaints about this site as well. Please avoid this site at all cost.

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Comments

  • Je
      10th of Mar, 2011
    0 Votes

    This company is a joke! I placed an order for a magazine subscription in November 2010. It is now March 2011 and I never received any issues! I had to search through many loopholes to contact there customer service department which was all automated. I started to feel like I was being scammed. I finally got the number from my bank statement and was able to reach someone. I placed more than 4 Customer Service Action requests and NEVER RECEIVED MY MAGAZINE! I finally decided to cancel my request and they only offered to give me half of what I paid back. This company is a hoax.

  • Li
      20th of Jul, 2011
    +1 Votes

    Do NOT order anything from this company. Apart from the overcharging and non-delivery noted by others, magsdirect.com is the SAME COMPANY as Synapse Group Inc (read all about them here: /link removed/

    Synapse Group Inc will put unauthorized charges on your credit or debit card (since magsdirect.com aka them, have that info). This will be for totally bogus subscriptions or renewals. I got scammed by them, and when I called both companies, they had the exact same automated bullcrap you have to go through to get a live person. When I finally got hold of a rep, I asked him directly if they were the same company and he said yes!

    I've filed complaints with the Better Business Bureau and the FTC. Best to stay away with magsdirect.com in the first place!

  • Ci
      1st of Oct, 2011
    0 Votes

    I WAS TOLD TO PRESS ZERO AND WAIT... DIDN'T TRY IT SINCE I ALREADY GOT THROUGH... BUT SHAME ON THEM!
    HERE ARE SOME PHONE #’S NOW LISTEN UP! HUGE SCAM. SO LISTEN UP!! I’m disabled but took the time to write this down for you. If you bought from Magazine Direct, the MAIN COMPANY IS…. SYNAPSE!!! “Google for Synapse Group” so you see the company departments and you will see the “Magazine Area” the Privacy tab on the magazine side has different than the companies “Privacy”!!! This is important as they might sell your personal info and more people will be bugging you!!! So to get there go to another tab on your Browser, here is their privacy info: http://www.timeinc.net/subs/privacy/synapse/synapsegroup.html
    In the privacy info, they offer two places to opt out of them giving (selling?) your name to other companies: http://321mags.com/synapse/optout
    http://321mags.com/synapse/optout/email.php
    While they are taking your orders for magazines of others things, please notice – they do not want to give you THEIR telephone #, OR YOUR order #, or CONFIRMATION #, THEY MIGHT CALL IT A CUSTOMER ID# and sometimes they promise you THEY’LL MAIL IT TO YOU!!! NOT!!! HERE ARE SOME PHONE #’s TO TRY Magazine Direct 800-607-9869, 888-716-9808 and 866-254-3715 AND, No one can tell me why they are tacking on INTERNATIONAL PURCHASE FEES!!! I decided not to tell you my horrible story, but maybe if someone is a go-getter, they can go after SYNAPSE and make them come clean. If you read ALL of their privacy statement, they take no responsibility for ANYTHING! Now if you read this and if I am wrong, I also do not take responsibility if anything I have said is in error. I researched it because I was frustrated with the inability to get in touch with anyone. Thanks for listening. 

  • Ju
      24th of Dec, 2017
    0 Votes

    Ordering any product from infomercials is extremely risky because of who these companies hire to take their calls. Any number that is called from the tv to order a product or get information is being answered by another company. Credit card information is sold and personal information is sold to a data bank company and as you know, promises are not kept. Every "additional offer, " which is "Free Rewards Plus, " "Magazines, " etc, the company taking the calls for all infomercials benefits financially with these scams. Anyone who have elderly people in their families need to warn them about buying products on infomercials or even calling numbers from the tv, in order to protect them because that is who these companies prey on.

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