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Maacs, Inc / Response from company

1 57 INGERSOL DRPortland, United States Review updated:
Contact information:
Phone: 1-866-667-3964

The following is an update for everyone who has posted on this site:

Emilio rodriquez received full refund 1 / 23
John mathew received full refund
Jordan romberg full refund through credit card

John holloman received 3 separate shipments from us (At no additional charge) and we have no record of your request to cancel your apecs. If you want to cancel simply request it through our ticket system.

Lance leidholm refund check mailed on 5 / 2
Marc miller refund check issued 3 / 20
Kevin holmes refund check issued 3 / 20
Matthew grife refund check issued 3 / 20
Matthew flood refunded $248
Nick praska received refund 3 / 13
Maj minnick full refund through credit card
Ben pierce received refund 1 / 2

The following i can’t help until i have your full name or order number.

J paquin
Betty joe

The following i don’t have record of, please provide order number.

Ed vindale
Maurice salazar
Bryan white

The following we had no record of cancelation, checks were mailed today for all items not received.

David sadler $76
Thomas fitzgerald $459. 48
Mark spivey $55. 45
Nikki ramsey $123
Tim poling $154. 75
Stephen hallenbeck $191. 18

Nick page in fact received two refunds, one from us via a refund on his card and one from his credit card company in the form of a chargeback.

Allow me to set the record straight. I am in fact a female service disabled veteran and a us citizen. I spent 15 years in uniform serving our country. I also haven't been on a vacation in years despite what is being said.

I am sorry that the handful of you were not satisfied with the service we provided. I take complete responsibility for how this was handled. The volume of the business we were doing overwhelmed our systems and it took some time to get it under control.

However, the abu production and delivery fiasco was completely out of our control, were weren't even notified by propper that there was in issue until months later. That being said we at maacs have successfully provided goods and services to tens of thousands of military members in our relatively short history. We were also one of the first companies to start delivering abus commercially the first week of august during our move to a new facility.

We have offered and continue to offer free shipping, free sewing and free equipment to help make up for the delay, all at our expense. We have done two, three and sometime four shipments per order to expedite getting whatever we could to you, again, all at our expense. We have also refunded nearly $200, 000 and counting to customers wishing to cancel.

If you wish to continue to take time out of your busy days to going on smearing my name and my company's name, that is your choice, but i would hope you would at least attempt to use our ticket system located on the customer service page of our website to communicate with us in the future.

As a veteran, i wish you all the best. I hope that whatever endeavour you choose to take part in after your military service goes perfectly. My experience however is that most people don't have the guts to put their own money and time on the line to start their own business

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  • Ti
      11th of Aug, 2008
    0 Votes


    I've been reading many complaints, including postings from you, on the I agree with just about everyone who has placed a complaint on the complaints board. You have not taken care of folks as you should. Your resume as being a military member for 15 yrs and disabled, is not paying my bills. You are violating the law - end of story! Stop the cry-baby excuses and make good to the military community! If you think people are on a smear campaign with you and your company, well, I tell you this. I personally am not trying to smear your company, nor you personally. However, I am saying it like it is. I have given plenty of latitude and consideration due to manufacturing issues. But when I cancelled, I expect my money back in a reasonable amount of time. Your actions, or lack there of, is completely inexcusable. Your resume for being a veteran is commendable and I thank you for your service. However, that is completely irrelevant to the issue of fraud and theft. It is not an allegation, it is a fact. Trust me, I know the difference. In the Air Force we have Core Values - Integrity First, Service Before Self, and Excellence in all We Do. Have you ever applied these values in your company? If so, you sure didn't show signs of that while I've been a customer. Your phone system is broke because you can never get to anyone except Helen's voice mail saying she cannot respond to messages. Your ticket system is also broke since I have not received a response in - I don't remember. Please put your integrity and words where your mouth is. Impress those still serving. Bring honor back to your company. Send us our money back!

  • Ri
      13th of Aug, 2008
    0 Votes

    I ordered 24 Sept 2007. Due to being lied to and ignored mutliple times i cancelled my order on 8 Feb 2008. I have contacted MAACS numerous times with no response from phone calls, emails, trouble ticket responses, BBB complaints, certified letters (declined) and Attorney General of Maine. Even after cancelling (and receiving an email saying my order was cancelled) they told me they had no record of my cancelling the order. I have tried to settle this myself but I have talked to the legal department on base who stated I did everything correct and my next step would have to be legal actions. I am looking for legal guidance for this. I may not get my money back but this HORRIBLE company wouldn't be able to STEAL from other service members. She should be too ashamed to say her comment about "I am in fact a female service disabled veteran and a US citizen. I spent 15 years in uniform serving our country." She is supposedly a disabled veteran but seems to have no issue when it comes to stealing from her fellow servicemembers. Her comment is just a ploy to trick us into using her HORRIBLE company. I hoped to settle this nicely but she has pushed my hand into the path of legal actions so if any of you hear of a class action suit please email me so i can jump on board. Thanks for reading and PLEASE find a decent company instead of MAACS to purchase anything.

  • Ca
      13th of Aug, 2008
    0 Votes

    Integrity is surely not a part of this company from what I can see. It's ashame . Then to have the audacity to try to continue selling other products associated with military personnel . I wish I had went with U.S.Calvary ... I've bought numerous products from them and they always came through with no problem. It's true that now one can get any type of response from MAACS . These people know what they are doing isn't right.

  • Ca
      13th of Aug, 2008
    0 Votes

    By the way MAACS inc. and Miss Allison... if you can prove me wrong about the way you do business I'll be one of the first one's to apologize ! Show some type of integrity.

  • To
      20th of Aug, 2008
    0 Votes

    If anyone is considering a class action law suit, they should post more info here...there are more that just a couple folks that would join in. Right now I have my action with my credit card disputes department where they are researching credit card fraud.

    As soon as I get this closed off I will engage with the better business bureau and any other publication magazine that I can to stop people from using this company which is no more than a business fraud. How despicable…take money from veterans, put it in your account, gain the interest off the money and then badger and deny them when they want a refund. Claim to be a veteran…I’d be ashamed to even call myself a respectable business person. I too have had a claim in (#2389) and wonder if they will even ever look at the request.

    I believe the best course is a class action law suit where we demand a refund as well as payment for time, lawyer fees, interest and damages. That should be enough to bankrupt the company, put it out of business and make sure no other veteran gets treated this way!

  • Ja
      25th of Aug, 2008
    0 Votes

    As of Saturday, 23 Aug 08, the check that Allison stated would be mailed on 30 Jun 08 has _not_ arrived.

  • Ja
      3rd of Sep, 2008
    0 Votes

    As of Saturday, 30 Aug 08, the check that Allison stated would be mailed on 30 Jun 08 has _not_ arrived.

  • Ca
      13th of Sep, 2008
    0 Votes

    13 Sep 2008, still no type of reply received from maacs, inc. from the so-called " Customer Service Ticket System " concerning my ABU order . Is this company still in business ? No replies from them since June .

  • Je
      24th of Sep, 2008
    0 Votes

    I am a MAACS victim as well. I won't go into my sob story because it matches all of your to a tee. I am out $186.11. My original invoice number was 32665 and my supposed customer ticket number was 3011. I ordered my stuff in October of 2007. Please help if you can.

  • Je
      2nd of Oct, 2008
    0 Votes


    You still owe me $100.20 and you have the nerve to tell us we don't have the guts to open our own business? I just got back from Baghdad. Compare your business with that. I am not questioning your service. That is not the issue. The issue is your thieving business.

    I have used your trouble ticket system and I still haven't received my money back. Just give people their money back and you won't have this criticism against your company.

    Jeff Howerton

  • Jh
      20th of Oct, 2008
    0 Votes

    Maybe a letter writing campaign to the following would help:

    Macdonald, Allison
    4 Chestnut Dr
    Scarborough, ME 04074

  • Jp
      12th of Nov, 2008
    0 Votes

    Allison; you're a liar!
    I have contacted you repeatedly for a refund for over a year!! With all of my info.
    You blow me off every time.

    All i have to say is, have fun in court! You deserve everything you have got coming and then some. Read the article below folks!

    J. Paquin

  • Ja
      27th of Nov, 2008
    0 Votes

    As of Wednesday, 26 Nov 08, the check that Allison stated would be mailed on 30 Jun 08 has _not_ arrived.

  • Br
      22nd of Feb, 2009
    0 Votes

    Here's an update on this issue from another MAACS victim (me). I filed a complaint with the Maine AG's office several months ago. I was then contacted by one of their attorneys to submit an affadavit, which I did. Their office filed a fradulant business practices case against MAACS. I just received a package from the AG's office with the results. MAACS settled out of court and agreed to several terms and conditions, without admitting any guilt. One of the terms is that they must issue refunds to all their customers who have requested them within 30 days of the settlement order. They are also required to post a link on their website with a copy of the settlement agreement. The site is down right now, but keep checking it. The settlement lists everyone's name that the AG's office had who MAACS is required to repay. It also has contact info for the AG's office if you are a victim not listed in the settlement. I also have a copy of the settlement so if you want to know if you are listed, reply to this post with your name. I will try to check back on this site periodically and respond. Hope this helps

    - Bryan

  • Br
      22nd of Feb, 2009
    0 Votes

    Here's a link to a report about this on the BBB website, with contact info:

    - Bryan

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