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LoveMyShoes.com / Terrible refund policy (none) and Poor customer service!

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Watch out for this company- lovemyshoes.com! One of many online companies which sell shoes at supposed discount prices. However there are BETTER companies which will sell the same shoes at lower prices and also they have a reasonable return policy, and decent customer service.
Lovemyshoes.com will not refund or exchange or credit on shoes purchased from them. When the wrong shoe sze arrived (& it doesn't fit right, so another size won't work), I called them to get a return & at first they said they would exchange the shoe for a different size but before I got off the line they refused to do even that. Many emails & another 2 phone calls later, including trying to speak with a supervisor did not help. They kept repeating that they cannot make a exchange, credit or refund.

One of their emails said, "this issue is resolved so don't change the subject." Not sure what that means, but the issue was not resolved in my view. The next day i saw the exact shoe for $10 cheaper from another company, so it's not like "lovemyshoes" offers such great deals. It's really not a deal if you can't wear the product & they also won't let you exchange it for a product that you could use. I would say maybe it was cheap, whatever, but it wasn't. When the competition is out there, CUSTOMER Service is very important. This company has a bad business policy & their stuff isn't that much of a bargain either. I would recommend to absolutely avoid this company.


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A  10th of Sep, 2007 by 
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This company needs to be dealt with. Contact the BBB of New York at www.bbbnewyork.org. You have a right to put your complaint on their permanent record.

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