Lifestyle Family Fitness / Scam
Life Style Family Fitness East Columbus, 5929 E. Main Street Columbus, OH 43213 has the worst customer service. The main culprit it the general manager who is rude and does not carry though with his word.
When signing up for a membership he was very friendly but when trying to cancel is he went out of his way trying to make it impossible for us to get our money back even though we signed a document stating we could cancel in 30 days.
Be careful when signing a document like this because you have to cancel in 30 days they won’t let you do it before the 30 days, well they will be you won’t get any money back. Plus you have to go once a week for the 30 days meaning once every seven days not once this Tuesday, then go again next Thursday. The manger went out of his was telling me I wasn’t there once every seven days. He even got a calendar getting smart trying to show me but in the end he was wrong. I went out of my way to go twice a week just to make sure met the requirements. Then he told me I would get my money back in a check no through my back account and of course I was charged again the next month. When I called and spoke to him about it he got smart stating I had more than one person on my account so that’s why he didn’t cancel it. Even though he assured me I would not be charged on that account again.
The customer service reps. at the call center are a lot nicer even though one left me on hold for ten minutes then disconnected the call but I don’t blame her because I was quite frustrated and might of taken out on her. Overall the general manger is rude, cocky and only gives you respect if you are a continuing customer.
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