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[Resolved] Leon's Furniture / fabric sofa set

1 10081 MClaughlin road N Brampton ON L7A2X5Brampton, Ontario, Canada Review updated:

I have purchased a sofa set of Fabric from Leon!s furniture, 10081 McLaughlin Road N, Brampton ON L7A2X5 on 25 Oct 2015. Set consists of three piece viz Sofa, Love Seat and Chair. I have paid 1353.68 (Thirteen hundred fifty three and sixty eight cent)which includes fabric warranty and HST. Its break up is Price 1048.00plus 149.95 warranty and 155.73 HST. I was told at time of purchase that they do not have chair in stock and expecting in 2-3 weeks.They offered me option of taking delivery of sofa and love seat immediately and chair afterwards. Which I agree hoping they would deliver Chair in 2 to 3 week time. They delivered sofa and love seat within 3-4 days.Then I waited for three weeks for chair and nobody bothered to inform me about status of Chair. I have called them at least 4 to 5 times to inquire about status of Chair but I got same reply every time that they have no idea when they are getting it. Once I went personally to the same store and met customer service manager to resolve issue. The lady told me that they had reserved one piece which is lying at Burlington store and will be delivered in week time. This incident happened in November end. I waited for a week and didn't receive anything. On contacting the store on phone, I was told the lady was not in on that day. During this period I got several phone calls from Fabric warranty co. for doing fabric treatment. As I did not have full set I have to postpone it. Now at last They delivered chair on 8 Jan 2016 which is at least 8-9 week delay . as a result all three pieces look different as I have started using two pieces earlier. I underwent enough mental stress to call them frequently and visiting store personally . I need refund of money I have paid. My order no is 10255BRFDKY Dt. 25 Oct 2015 and my name is Vijaykumar Patel residing at 22 Domenico crescent Brampton ON L6P 1H5

  • Resolution statement

    I have not heard from Leons furniture yet so I donot think my complain is resolved yet and I request you to get this complain resolved as early as possible

Jan 9, 2016
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  • Vp
      10th of Jan, 2016
    0 Votes

    This case is purely matter of negligence and irresponsible attitude of staff of store

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