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Lazy Boy / poor fabric

1 2561 mercantile dr., ste ASacramento, CA, United States Review updated:
Contact information:
Phone: 916-635-9854

The fabric on my lazy boy is pilling. I was told by their customer service that this is 'normal' and they would not take care of any servcie. I can not believe that a $650 chair is fine to pill!! Their warranty is absurd!!! I can't believe that in these economic times, the level of service is so POOR!
Someone should review LazyBoy complaints and start a boycott!!!

Jb
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Comments

  • Al
      9th of Jun, 2009
    0 Votes

    we purchased 2 lift chairs at the same time waranty for three years
    we have continually had trouble with them i don't believe wauranty
    has run out on them, but the store told us that they were not a lazy
    boy dealer anymore so they could not help us anymore.
    we paid $1700.00 dollars a piece for them and i would think someone
    would could be reponsible to repair or replace.
    my name is ALDEN CAHILL my number is 336-818-0656
    or 336-577-2315 please have someone call me ASAP
    THANK YOU
    ALDEN CAHILL

  • Ex
      6th of Apr, 2011
    0 Votes

    We bought a sofa set in 2006 for about $5000. The fabric is pilling and Lazy Boy has said that this is normal and not fixable (even though we purchased an additional warrantee). We have treated the set very well and took care of it as directed. The saleswoman indicated that this was the strongest material that they sold (go figure).

    Buyer beware (do not get the additional coverage).

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