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LA Fitness / terrible experience!

1 680 HACIENDA DR. Vista, Ca.Vista, CA, United States Review updated:
Contact information:
Phone: 760-732-0072

Recently my wife learned that LA Fitness has been withdrawing funds out of one of our accounts since 2005. They have on record of me calling several times complaining yet, they have continued to withdrawal funds. As a result my wife went down for a face to face to get this resolved, Jennifer (club mgr, was very respectful & courteous) But Doug Sanches who does not have a physical address nor his number available to the public stepped in and began to accuse my wife of false identity and became insulting. I have left several messages with La Fitness for either Doug to meet me at one of the clubs he's in charge of or call me. This has allowed me time to further investigte LA's procedures on terminating an account. I plan on filing criminal charges & a complaint with the not only the BBB but Consumer Affairs as well, I also plan on gathering as many as I can to begin a possible class action suite. If you go to their legal web page, you'll learn that there are NO procedures listed for opting out of their membership, only a suspense. By the time I am done with them they will have spent thousands more trying to defend themselves with either legal briefs, representation to the answering of inquires, let alone lost time filing out paperwork, answering phone calls, being court.

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  • Ri
      6th of May, 2008
    0 Votes

    LA Fitness has the worst, actuall "non-existant" customer service. I signed up for 3 months of training and they charged me for 5 before i could get them to stop charging my acount. If you start a class action law suit count me in.

  • Na
      18th of Jun, 2008
    0 Votes

    I hope you nail L.A. Fitness. I have heard nothing but bad things about the company by word-of-mouth, and I think they officially have the worst customer service of any company I've ever encountered.

    I've now been tricked out of hundreds of dollars due to deceptive contracts and slick, pressured salesmanship.

    I would like to personally do whatever I can to make sure people know about how unequivocally horrible L.A. Fitness is.

  • Pr
      6th of Aug, 2008
    0 Votes

    LA fitness have horrible training and it is almost impossible to cancel the membership! LETS FIGHT BACK!I WORK IN PR I GOT CONNECTIONS!

    I joined LA fitness December 07 and had my free personal training session where that idiot of trainer told me to lose 10-20 pounds...Im 5'8" tall and 125 pounds...WTF!
    I yelled at him and told him that I will never come back again, because one of my best friends nearly died because of an eating disorder.

    So, the next day they called me to ask if I was alright and I said no and that I wanted to cancel the membership immediately.After trying to convince me to stay they finally agreed to send me the form. I never received anything, so I called them and they said I should go online. I did, but i didn't wanna set up an account so I called them again and the lady told me that the problem will be solved. they will call me back.
    because I was graduating I didn't have the time to follow up with them.

    when I canceled in MAY(!!!) my Swiss credit card they started calling me non stop. then I realized that they have been using my card all the time, because I was so stupid to slide my card once over there!Since then I was sent from one place to the other and apparently all their printers are out of order...sure, but they still can print out applications!!!

    I'm working for a PR guy and he discovered in 1989 a major scam with the parking meters in LA where the city had to pay over 15 million dollars back to the people that got parking tickets at manipulated parking meters. He is very well connected and we are going to the media now. If you want to be part of it let me know.I'm trying to collect as many angry people as possible!

  • Li
      2nd of Oct, 2008
    0 Votes

    I am as unhappy as rest of the people who complaint about LA Fitness they have stolen money from my account without my authorization and I have been fighting with them since then. I never get anywhere when I call the home office and no one give me a straight answere.

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