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KinderCare Education
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2.2 102 Reviews

KinderCare Education Complaints Summary

31 Resolved
71 Unresolved
Our verdict: Engaging with KinderCare Education, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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KinderCare Education reviews & complaints 102

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9:53 pm EDT

KinderCare Education children throwing toys onto vehicles

My name is Beverly, I have called on this numerous times. The children are constantly throwing toys(balls, frisbees, other hard plastic toys and rocks over the fence, hitting our vehicles, (came out one afternoon to find a rock on my windshield. our cars face the wall, I've started trying to park back as far as I can to avoid this. I even called last week and spoken to Ashley who claims to be the director. She is rude and tells me well kids will be kids. I suggested she send someone over to collect all the toys piling up in bushes, to date they are still here.I even suggested that perhaps they put a net up to avert this problem. she says I THINK thats not allowed, not let me check on that, or I'm sorry it keeps happening. One of my neighbors even had their windshield shattered, said they tried to handle it with them, to no avail, filed claim with their insurance co. they have since moved. My next avenue to pursue is to file a police report for vandalism, The net would solve this problem.

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5:22 pm EST
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KinderCare Education unethical director behavior

I feel compelled to write regarding an incident that occurred with Sabrina Bratton, Director at the Blue Springs 7 Highway KinderCare.

I had my son enrolled there for only three weeks when I had this incident with Sabrina Bratton. He was signed up for part-time care, Monday through Wednesday. This was a Wednesday at the end of an icy cloudy day, when it's easy for tensions to be high. I received a voicemail at work at 5PM from Sabrina in which she carried a hostile tone, told me several times she thinks this would be Saxon's last day, and described how he was embarrassing her in front of other children's parents. I wasn't able to leave work until 6, and the emotional outburst Sabrina threw at me when I got to Kindercare was atrocious, off-putting at best, and has made me go out of my way to discourage others from ever sending a child to a center under her supervision.

We left another daycare center after several years because my son was acting up, and I was receiving calls too frequently to come and pick him up. They had a red card system, and being a smaller daycare they did not have behavioral plan structures in place. He was getting in trouble for biting and kicking and other aggressive crappy toddler behavior that I work tirelessly to amend in him. I am tough but gentle on my kid, a good parent who disciplines well and has a strong village of people raising this boy, but I am a single parent, and my son's father is highly emotional and has been somewhat absent in his life. My kid throws normal tantrums, and is mostly a very sweet, funny, friendly, and intelligent kid.

I gave Sabrina all of this information on my first visit to Kindercare and painted for her an entire picture of our experience. I took a tour on a Friday and explained my frustration to her: my son has difficult behavior issues, he was sometimes in trouble for being aggressive and rebellious at his previous daycare, he gets highly emotional and throws tantrums, and they were calling me frequently to pick him up. I was completely frustrated with this center, felt like they weren't meeting my son's needs, but not acknowledging it with me directly. I cried in Sabrina's office, and she expressed to me why Kindercare was the right choice for us. She reiterated several times that they don't give up on kids, they meet kids where they're at, they don't kick kids out, they're not in the habit of calling parents at work. All the things I was looking for in a center, she promised could be delivered. I understand now that Sabrina is just a salesperson, not a humane daycare director like she was selling herself to be, as what she did was complete false advertising, and her lies lead to completely traumatic effects on my family.

Sabrina began sobbing a few minutes into the conversation and stood over me, incredibly and visibly emotional, while I stayed stoic and sat in a chair, having already cried to a coworker at work upon receiving Sabrina's hostile and threatening voicemail.

A few minutes into the conversation, I began to cry, at which point she visibly mocked me. Her reaction shocked me and I said something to the effect of "Did you just make a face at me because I cried?" Her response was "Well it's just that I cried, and you didn't show me sympathy when I cried, soooo" and did kind of a gesture with her hands, showing me my feelings were not important to her. Not that this needs to be said, but speaking that way to a distraught parent should alone be grounds for termination.

When she told me I'd need to be able to leave work if Saxon was acting up (once again, something she promised during my tour was not a Kindercare practice) and I reminded her that I was a single parent, she interrupted me to say "Yeah, my mom was too, but with 4 kids, actually, yeah, 4 kids…" I am quoting her practically verbatim, because I remember the exact way she said it, with some extreme passive aggression. She didn't say this and then continue into some helpful story about her mother's experience; she said this with the intention of shaming me for my own experience, making me feel like I didn't have grounds to be struggling. Once again, I sat shocked.

She asked me a few times during the conversation what I expected her to do. I reminded her that childcare was her job, the job I had paid her to do, that she had ensured me she could do to help guide my kid. Her response, which she said several times, was "I can't diagnose him!"

She had never had an experience like she'd had with my kid, that she was "terrified" of him. She told me her afternoon teacher had given her an ultimatum - "him or me." Once again, my son is 4, and the fit he threw (and the one other incident he'd had, where apparently he threw sand at a teacher - something I was not told about at the time, but Sabrina also shamed him for during this meeting) was very normal behavior for a 4 year old in a bad mood. She was so disappointed to see him go though, she said, because he was "sooo smart and has soooo much potential." She also fiercely told me she "loves him." So, why did she give up on him then? Once again, the only answer I can find is that she is a salesperson, not a childcare provider. If Sabrina is terrified of this kind of interaction, surely she should not be in the childcare industry. I have many friends who are teachers and daycare providers who are horrified at her actions, and a dear friend who was a Center Director at a Kindercare in Wichita for many years - when I relayed my interaction with Sabrina to her, she said "Man, if I had a dime for every time a kid threw a chair, or tried to run out the door…" Both of these things were the worst my kid got that evening - once again, at a time where Sabrina only seemed to be upset because other parents saw her not able to handle a kid's behavior.

She was condescending, interrupting, sharp, and nasty throughout the conversation. I truly couldn't believe in a professional setting that I was having such an experience, that this woman who I was paying to care for my child was trying to play some messed up mind games with me. I felt like I was having a fight with a sorority girl, an entitled antagonistic millennial, like I was on one girl's egoistic soap opera that I wanted no part in. This woman, to be clear, is my peer in age, so her general mentality is not a mystery to me, unless she has some severe trauma in her past that she was projecting onto me in this instance.

At one point the only thing I could think to try and understand her motives was to ask if she was a parent, and she ignored the question. Not because she didn't hear it, because she ignored it.

She told me that if I had come in there and apologized to her, that it would have been a different conversation. She felt that I came in defensive and showed her no sympathy. Of course I came in defensive, I received a hostile voicemail from her at work at 5PM saying several times "I think this is going to have to be his last day" with a heated tone, when he'd only been there 3 weeks. I was blindsided and had no clue what I was walking into. She said he'd been hitting other kids with chairs while their parents were coming to pick them up, that he'd thrown stuff around in her office, thrown things at her, that he'd tried to run out the door. Of course this is terrible and ridiculous, my son was strongly disciplined for his behavior that day and I work with him tirelessly to end this kind of rebellious, aggressive, disrespectful behavior. I am very communicative with him about all of this. But he is a 4 year old, and it was 5PM on his 3rd & last day of the week into daycare, his new daycare where he'd only been for 3 weeks, in a brand new place, with a woman (and maybe several women) who clearly wasn't reacting like a true educator would to him.

I have spent my professional life studying emotional intelligence and behavior in myself and in others, and I focused on interpersonal communication in college. The manipulative tactics that Sabrina displayed in this incident were apparent, offensive, and highly troublesome given her position.

Sabrina recommended at the end of the incident that a smaller class size was the right idea. She only recommended this after I asked what she recommended, feeling bereft and confused and disrespected and defensive, not even really trusting her judgement at that point, but feeling desperate. She also asked me if she'd see us Monday - this, after beginning this interaction my telling me she was kicking my son out, is one of the more startlingly obvious aspects of her salesmanship in this moment. After all that, the mocking and the shaming, she was still trying to make a buck off of me.

I don't discredit her feelings, I know my son can be exhausting and this was a bad tantrum, and I don't discredit some of the good suggestions she made - but I do discredit her in her position to be an aid to parents and to children with strong needs. I don't understand how she could have logically acted that way, so I can only attribute it to an emotional outburst. It was offensive at best, and I have already recommended to other parents that they never send their children to this center or any other center where she works. She should be ashamed of herself, and I doubt she learned anything about emotional connection and sensitivity from the experience - I believe she truly judged my parenting, judged my son, and viewed me as something she didn't like before I even walked in that room. Her comment comparing my single parenting experience to her own mother's struck me as a moment where she must have felt I was an entitled white girl - then again, I can't quite fathom what was in her head, because I truly was blindsided by this, having thought before that she was a true childcare professional, which clearly I was wrong about.

When I took my son out of this center, looking for his items in his cubby which was nowhere to be found, he kept saying "she ripped off my picture." My heart broke for him - these people shamed my kid before I even got there, which is disgusting and is a great example of how childcare services in this country are less than acceptable.

To top all of this off, I received a call from Kindercare's Corporate office last week, telling me I had a $63 balance I needed to pay off. I was informed I had a $63 registration fee I'd never paid. I am of 100% confidence that Sabrina did not tell me about this registration fee, because I would have included it in my first check. I paid $155 per week for three weeks at this center, and the $63 fee is only outstanding because I wasn't aware of it. This is infuriating, to say the least, to receive a plea for money from this company after all Sabrina put us through. If I could afford a lawyer, I'd sue her and the center directly.

This "Family Education Center" is no advocate for families if that woman doesn't receive some immediate and effective sensitivity training and deep, deep lessons in maturity and familial relations, as well as what should be the basic understanding of any childcare professional how to deal with highly sensitive kids growing up in the information age. I feel disgusted with the actions of this center, and hope someone in that place can learn that this kind of low-churning disrespect and disregard for human relations in corporate childcare is toxic and unacceptable.

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10:32 pm EDT
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KinderCare Education unprofessional assistant director

I'm very disappointed, angry and upset, how this assitant director is so unprofessional, today when i went in to sign a paper and grab my last pay card and my cds along they also put pictures on there and i refused to take the pictures with me so instead i thre them away in the lobby trash then in around 1:51 i get a message from a friend that used to work at kinder care as well and she is friend with the assitant director on Instagram and she sent me this two pictures of me me with kids she had posted on instagram calling me names as hashtags on intagram I'm not happy about this what kind of professional assistant director does this? Please do something ahe needs to be written up or something.

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3:59 pm EDT

KinderCare Education unsafe workplace environment

I worked at Ledgeview KinderCare for about one month. During my time there, the director was very unprofessional. She often gossips with employees about other employees and about families. She also swears very often, and sometimes in front of the children. She also made many sexual jokes to me and to others that made me incredibly uncomfortable. One day, the director looked at the assistant director's bottom while she was standing in the lobby and said, "I wanted to grab that [butt] so bad, but I didn't. Aren't you proud of me?" During my time there, another female employee grabbed my butt. When I told her she shouldn't touch people without consent, she laughed. Other employees were in the lobby when it happened, and they all laughed too. This left me feeling incredibly embarrassed and unsafe. The director was in her office at the time, so I'm not sure if she saw what happened. Overall I think the director is incredibly unprofessional and gives employees the impression that it's okay to sexually harass people and gossip about each other.

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Update by Ms.Teacher
Sep 25, 2018 4:00 pm EDT

EDIT: Ledgeview KinderCare in DePere, WI

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8:39 pm EDT

KinderCare Education workmans comp employee

During the last 4 months 2 employees in your corporate office have been having a sexual affair. One named Christine Moore in the workmans comp department. She does not positively represent KinderCare, but gives the company a bad name by her behaviors about the hidden sexual relationship with another employee. As a former parent and worker for KinderCare I find it disgusting the kind of behavior she is showing towards people who know the company she works for therefore negatively effecting peoples views on the company and then kind of people they hire.

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11:39 pm EDT
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KinderCare Education lack of care and supervision

After a very brief tour and meeting one teacher (My daughter 2 years old) she started attending KinderCare in June 2018. The first day she started I packed her with a sleeve of diapers roughly 70 . after 5 days of her going they "used all the diapers and need more" which seemed oddly suspicious considering she doesn't used that many in 2 whole weeks. After that incident I started packing her with 4 diapers a day which most were still in her bag at the end of the day yet the daily sheet said she was changed 2-3 times a day. WEIRD.

The teachers were constantly rotating you never knew any names. A few times my daughter had her name on the diaper she was wearing as if they didn't know which child was who. On June 27th she was bit by a "friend". On June 28th she was bit again @10:35am & AGAIN 15 minutes later @10:50. The classroom had 2 notorious biters whom were only sent home if they bit 3 times in a single time. On August 9th she was bit again @ 9:40am & several hours later she received a 3 inch deep scratch on her arm.

August 24th she was bit again, we were not given any incident report or any information at all. On Monday the 27th they gave us the incident report saying that she was picked up right after the incident. She was picked up an hour and half after that incident. After that we gave our mandatory 2 week notice.

On August 31st my daughter got a 2 inch scratch on the side of her eye. They weren't sure if she got it while there at daycare or if she had it already (she didn't have it before she came). 2 hours after she's picked up they call and say she got it while "outside" no other information. The incident report said she got it while playing with a stick which is not what they told me on the phone.

My daughter always had a huge disgusting diaper when we picked her up. The daily report were a complete joke, they were never ready and because different teachers worked morning/afternoon and they never communicated I never knew what actually happened that day.

A little boy was touching my daughters hair and she didn't like so she started to cry. The second time he touched it he pulled it roughly and she was crying louder as the teacher (with no know name) picks up daughter tells her its okay and restrains her so that the little boy may PET MY DUAGHTERS HAIR.

Sending her just made me afraid of what incident would happen that day or if they would even tell us.

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2:02 pm EDT

KinderCare Education silver lakes kindercare, pembroke pines fl

I am writing this complaint in hopes of resolving an incident that happened at my child's daycare. Her regular teacher is phenomenal, but she was out sick last Friday. When I picked up my two year old daughter she had not one, not two, but three marks on her face. One under her right eye and on her left eyelid, a scratch on her nose and another scratch by her left eye. There was no incessant report. The teacher said she had only been covering the class for 30 minutes and didn't know anything about what happened. I checked with Yami (works at the front desk and I believe is the assistant director) and she said she saw the marks and asked the teacher, but assumed my daughter was dropped off that way because the teacher said she didn't see anything. After several conversations with the staff I have received zero details about what happened. The director, Jenna, suggested to my husband that my child had done it to herself. Again my child has an amazing teacher, so I don't want to remove her from the class. However, the center must be held accountable- who was supervising my child when she got THREE marks on her face? It is unacceptable that my child's safety was no one's priority when her regular teacher was out sick.

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1:15 pm EDT

KinderCare Education management does not care about employees or children

I've been working at KinderCare for about 3 months and all I can say is PLEASE DO NOT WORK HERE OR PUT YOUR CHILDREN HERE. KinderCare in Herndon, VA on Locus st is VERY unprofessional. The director there Sam Jirdly is very rude disrespectful and threatens you like he owns KinderCare. I have never worked in such a dirty, small, unprofessional environment. The building it self looks like it will colapse on us. All the walls, doors, windows are old and chipped. The playground is worse. So old and dangerous. So much mulch everywhere that the toddlers and twos end up putting it in there mouth. All I can say is that is place needs new management and a new building because I would never put my child here. And as of working I quit because this place is not worth it. Please take my post serious I beg all families and employees to really think about this location. I hope the company does something because this is ridiculous.

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no lennar
, US
Aug 15, 2018 9:39 am EDT

Not sure who the other reviewer is but I am Dad and 5 years ago had our son at Kindercare in Celebration, Florida. Terrible director, teachers using foul language in front of kids that I heard with my own ears as I made some surprise afternoon visits as it was next to my Disney office. Then I started hearing horrible things from other Disney colleagues about this KinderCare in celebration.
We pulled our son out after just few months as his age 3 class teacher was a liar and almost hated kids instead of caring for them.

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Call the Waaaambulance!
, US
Aug 10, 2018 9:23 pm EDT

Ding ding ding! SURVEY SAYS...Disgruntled Teenager who got fired, because of cell phone usage.

Grow the heck up kid.

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8:15 pm EDT
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KinderCare Education they doesn’t care about the safety, looking for help about behavior. office management fail.

When I decided to transfer my grandson to Kindercare, I did because I used to worked there. At that moment the Director was fine and help me about my grandson. He start in the 3 yrs old class. No issues. But They changed teacher like crazy in that classroom. When He start in VPK everything was fine no issues. Even I was requesting help for counseling she never look for one. Since August 2017 until March 2018 everything was fine. I don't know what happens with him. His behaviors changed a lot. They start calling me and they start to send him home. One time in one week they send him 5 days in a row. I found all the help with project challenge, private clinic and home counseling. One day when I was call the asst. director told me that she was scared because my grandson open the front door to the parking lot but she grabbed him before he get outside. Because is he got outside she need to report to licensing, they can loose the NAC, the teachers can be fired but never mention nothing about the safety of my grandson. I reported to the Director but Ithink she didn't report it. Well the teacher start taking picture with her cellphone to my grandson and send it to me without ask me also the Director. I reported to their boss but still the same. Cellphones and no uniforms are the new thing at Kindercare. On his birthday she desenroll him because He was a danger to the center but when I went to pick the voucher at nap time was a child jumping around the room, desk, etc. But he was there. They discriminate with my grandson because he was a foster kid, getting help for ELC, but the center Director wasn't able to help was easy kick him out. I request the assessment and was so wrong. They need to train the teacher how to assessed a child they did that assessment when I requested. Because they asked me for 24 hrs. They forgot I worked there for7 yrs and I know by memory the curriculum, rules and regulations, health and safety. I don't know what the corporate wait to go an check that center. I hope cellphones are not allowed and they can wear the uniforms again. Because at least I don't know if they is a teacher or someone from the street.

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3:26 pm EDT
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KinderCare Education kindercare management and safely for children

I've been with this company for 3-4 years. The longer I have stayed the more I've seen. This company is very unprofessional, dirty, cuts corners, unsafe, and not consistent with managers or employees. There is more turn around with management than regular staff. The company protect older staff who has been accused of abusing and asulting children in infant room. They fire the good employee who are honest and work hard because they don't want the real truth to come out and saving their [censored]. The child to teacher ratio is unbelievably scary especially in the mornings. There is too many kids in one room and ranging from toddler up to school agers who are 10 anf 11 years old with one teacher. The management gives attitude to their employees. The management also tells staff they aren't allowed to have any leave untill after a certain date so that they can be NASI accredited. I will not be recommending this company to any parent. I will be taking my child out as quickly as I can say bye.

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6:29 pm EDT

KinderCare Education abusive teacher

Hello I am not sure if this is the right department I should be writing to however I have a concern. many years ago maybe like 5 my sister had a child enrolled at kinder care learning center in corpus Christi texas on everhart rd. Her child was there for maybe a year or so in the process she became friends with one of the teachers there who told her another techer named Matilda Tervino had been fired for hitting a child with some type of utensil. Well last week she went back to see if they had room for her new child and saw that same teacher who had been fired back working. so she did not enroll but also was wondering whats the policy on rehiring staff that has been fired for reasons like that and she didn't know if she could ask the director about it. thank you for your time today

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6:07 pm EST

KinderCare Education director unprofessional behavior towards pregnant teacher

Im reporting on the unprofessional behavior by the center director. Im a fellow employee and i havr watched the director leslita reed treat a toddler teacher who is pregnant very unfairly yet she gives others more lead way. The teacher is a hard worker she comes to work everyday very faithful. The director has been doing alot of verbal and rude things to her that a director is not suppose to do. The first thing was she sent her on break earlier then normal especially when she works from 9 to 6 and the teacher inquired about the time she refused to give her and answer. When she walks in she blocks her from clocking in and this is have witnessed on several occasions. This is an attack of bully especially toward a pregnant woman. Leslita wrote her up this week because her phone was out our center broke out with the flu that many have said have came from her child which im not for sure is true or not. But she was calling her doctor. But the point im making wrote her up without a warning and then the next day another felllow co wotker who has been caught several of times with her phone out and on it and this same employee they took her phone away. Was giving lead way and also told it would be documented but she wouldnt be in trouble but how is that fair. How is that fair in the work area where their is suppose to be fairness and equality. Im writing on here to see if their is anyway we can get some help the district manager is very fond of her and their has been complaints and she does not help with our situation se acts like she care about the employees but i think the director and district manager only care about the name not about the people especially the faithful teacher im talking about. The center is kindercare 1965 tamarack circle north 000812 and its in Columbus ohio

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6:42 am EST
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KinderCare Education the company does not seem to care about the safety of students nor employees

All of the KinderCare's in Michigan seem to have this rule that they are not allowed to close the centers no matter what. I find this to be troubling considering the fact that, here in Michigan, we have been having extreme below zero temperatures where everyone is advised to stay home, and mostly all other schools/daycares are closed except every KinderCare location. I find that to be very dangerous and it does NOT sound legal. Someone needs to reconsider that rule and have the safety of their students/employees in mind.

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10:07 pm EST

KinderCare Education unprofessionalism

The Fox Valley KinderCare in Aurora ran by Ms. Ashley is very unprofessional. I have a child that attends this daycare and I am aware of the rules and regulations and know that they are not being followed. Finding which classroom your child is in at the end of the day can be a challenge as they could be in a different classroom each day. When asked why my child is in a different room the teachers say because the daytime teacher has to leave so we have to shuffle around. My issue with that is that Ms. Zaria is hardly ever in a classroom. It doesn't matter if I'm dropping off my child or picking up, Ms. Zaria is not in a classroom. She is not the director or assistant director so how can she constantly be out of the classroom? Shouldn't she be in a room, wouldn't that help with not having to shuffle children around? The learning and safety of my child and others is compromised to keep her out of the classroom and remaining up front. Just about every time I come to pick up my child, I'll see two or three women up front in Ms. Ashley's office or around her office, laughing, playing music and just looking like it's a party. Yet, there isn't enough teachers available so that my child can remain in the same classroom. There is another teacher named Ms. Jovana who also seems to be out of the classroom a lot. She is often up front in Ms. Ashley's office. My child says that Ms. Jovana is very rude to the kids. I asked another parent about this and she said that favoritism has been a big issue with Ms. Ashley and that many teachers have complained about it, but so far nothing has been done. I spoke to a former teacher that was forced to relocate to another center and the teacher said that numerous things are unprofessional at this center and that one of the reasons there's so many incident reports is because there are too many children being placed in the classroom. This wouldn't happen if these women who are up front all the time were actually in the classroom. She also said that the treatment she received from Ms. Ashley was very unprofessional and made it very uncomfortable. She said that Ms. Ashley has a friendship with Ms. Zaria, Ms. Jovanna, and other parents that clearly show favoritism. There is one child that is in a wheel chair that is constantly up front in the office with Ms. Ashley. His mother "works" there and yet he's able to be up in the front. Why do I see this child up front in the office everyday? This unprofessionalism has been an issue before as I know a few of my friends have pulled their children due to it and the blatant attitude Ms. Ashley shows. This is something that needs to be addressed. It's no wonder that enrollment seems to always be dropping there.

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10:46 am EST
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KinderCare Education lack of respect and being lied to by directors of center

When I first started at KinderCare I was hired to be a temporary cook in the kitchen and as soon as the other cook was to come back from maternity leave I was to go and be a floater.. I was also not told how much lifting I would have to do and when I started the job one of my first days in that first week was putting away a large shipment. I went and spoke to the director at the time and had expressed how my back could not handle away the shipment every week without some assistance. She assured me. Day that she would tried to get me some help in there but reminded me that that position was only temporary. In the next following weeks I did not get any assistance but once and then I found out that the cook had come back from her maternity leave and was made a teacher. I tried to speak to the director again about this problem and she boarded out to me that I knew that this job was not temporary that it was permanent and I reminded her that no she had told me that this was a temporary position and did I would go in as a floater teacher when the other cook came back and the other cook had come back and I was still in the kitchen. Of course I didn't found out that our director at the time was retiring and we were getting a new director from a nother KinderCare that have been closed and that the cook from that school was supposed to be coming in and taking over the kitchen so then the director decided to go ahead and put me in as a floater teacher. But when the new director from the other KinderCare came in with her cook that cooked did not want to be a cook anymore she wanted to be a teacher so I was talked into going back into the kitchen. I have expressed to the new director that I had a bad back that I never had any problems with my back with any job since I have broken it at age 18 and would like to continue not having any problems. She assured me then that she would get me help in the kitchen at least when the shipment came in on Tuesdays. I got very little help if any, I actually only got help once or twice and that was because of the wonderful assistant director will come in and try to help me occasionally. The new director actually seem to try to help me at first but then she grew very hateful and very resentful of my asking for help I expressed to her the pain I was in. Then I had an accident I was not allowed help one Tuesday and I was trying to put the stock away and I went to lift up a box and it was way too heavy for me and I dropped it. This cause my back extreme pain and agony I said something to the director and she said she was very busy. That week I did try to talk to her about it and ask her if she's going to write up an accident report but she didn't told me that it was too late to write up an accident report that she had to do it. Day of the accident or it would be questioned questioned. So I was told I could not have an accident report written up or anything done about it. I continue to ask for assistance on shipment days and continue to expressing how much pain I was in and I even ended up dropping a box for the second time. But I was continuously told I could not have assistance I was continuously expected to overwhelm myself and to deal with the pain. The pain grew worse Weed Everyday to the point that there were times I could not even walk out to my car barely and sitting down would cause me such extreme thing that I would scream.. I would go home every day holding on to anything I could walk into my home and crying. Just cause me so much stress and so much agony I started getting really depressed and my anxiety started up and I became very anxious and very emotionally distraught. I would have many crying spells not only at home but even in the kitchen at the KinderCare. I got to the point where I felt like the new director was no better than the last director before and no matter what I asked of her to resolve for me are needed to talk to her about, she was not available and was not acknowledging. I tried to several times the week I quit talk to her about issues and the pain that I was going through and how I could not continue in the kitchen. I understood that she was going through a lot with the assistant director who had just put in her notice because of the in consideration and lack of respect that she was also receiving and how miserable she was. But I did try to talk to her another times but found that she had left early or was not available to talk to me. The overwhelming situation became worse and worse and sadly I did not feel comfortable going to her and actually talking to her about it I felt like her door was not open. The the disrespect that I felt that I got and many others also received was very sad. The whole situation as I can you care was stressing me as it was. The kitchen was very nasty when I started there and I was fully trying to clean up each little spots that I can reach and had time to clean on when I could. But when I first started at that job the first director would not let me work past a certain time so I never had time to do a good throw cleaning like the kitchen needed. I was managing to clean some before I left the job with the new director but it was still very hard to get some things clean by myself I had asked for assistance in that but was told I couldn't get any at the time. I did not feel that this was as clean as it really should have been. But while I was there I did my best to try and straighten it out. I dearly miss all the children they really made my day and most of the time they helped me get through my pain hearing those children your name and come and run and give me hugs and tell me how much they enjoyed my cooking made me try to continue job. I know that I probably cannot file an injury report now because it has been almost about 6 months since I got hurt but I did want you to know that there are issues and the KinderCare in Golden Colorado. Because of the job as I Canna Care I am now suffering would my back where I never have before in the past. You in and out of bed everyday is a struggle and working a job on a daily basis is even more of a struggle. I hope that someone will check into that KinderCare and the treatment that's so many employees sometimes get. I also would hope that you would consider that sometimes the shipments that come into the KinderCare are very extremely heavy shipments when you have a huge box full of apples and you are to put that box on the Shelf you should not have to be lifting it by yourself. Getting paid only $10 an hour to work such a strenuous job sadly he was very good at but cost me a lot of pain is not worth it. $10 an hour it was a joke the director claimed when she hired me that I did not have to do as much as I did. And that I could not get more than $10 an hour because I did not have teachers experience. But working in the kitchen is not being a teacher and I have a lot of experience working in the kitchen. So I should have gotten more than $10 an hour and was told when I asked about it again that I could don't. And to be putting away the inventory by yourself should not be happening. There are plenty of times that there is so much heavy shipment that it should be taken care of by two people on that day. And there is no reason that a lack of respect like I received should ever happen and KinderCare ever again. And I hope you also make sure that the KinderCare there is now cleaner in the kitchen. I'm not sure if they ever finish cleaning up that Kitchen but I hope they did. Sorry I never had the courage before now to speak up. My emotional stress and frame of mind was took scared to before. Hope you will look into and improve this Kindercare. Thank you for listening.

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10:07 pm EDT

KinderCare Education manager

This manager regularly treats parents as pedantically. She feels very comfortable telling you how to parent, and truly has no idea if you do/do not have experience in child development theory and work experience. Recently, there were cases of chickenpox in the infant room and it took her several days to report it to the parents. The infant childcare providers reported it much sooner to the parents. Then, she wrote this:
"We have the Chicken Pox in our Infant Classrooms. Three cases as of this weekend. I have not had this happen in my school for maybe 17 years now, since immunizations became the norm. But here we are with our youngest and non immunized group suffering with the chicken pox. So far the children's cases have been mild. But it can be a serious childhood illness, as all of you already know. We are on alert, but that doesn't really mean much. It is now going to do it's thing. By the time symptoms show themselves children have been contagious for quite awhile." She judges parents decisions to not vaccinate for an illness that is arguably not "serious." She says she is on the alert, but has not reported it for several days. Then, she writes to all parents that they must provide proof of vaccination within three weeks. In the state of Oregon, facilities are required to inform parents that they have the option to opt out. She did not provide parents with this information. Her primary interest is money. Please avoid KinderCare.

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1:33 pm EDT

KinderCare Education director/supervisors treatment

I have had my children in the Kinder care in East Mesa Az, for almost a year now. However within the last 7 months things have changed drastically. I had my third baby and I put him in there when I went back to work. I noticed that I always had balances on my account. When I would inquire about this balance I was told don't worry about it. Well the balance went up to 700.00 dollars and I was told either pay the balance or the kids can not come back. Well I started asking what is this balance for. I was first directed to Erika who is the district manager who at the end told me it is not her job to review my account. When I asked to speak to her supervisor I was reffered to Jane who is the VP secritaty who told me her boss does not want to talk to me and will not talk to me, also that there will be no more reviews on my account and what ever the balance is I will just have to pay. OH NO! Finally I got to the Supervisor of the Accountant department who verified that Kinder care charged me for days that my children have not gone.
So now not even an apology or hey sorry for over charging you and stressing you out. But hey lets go ahead and call you at 8pm and wake the whole house up because you need to tell me your policy. I told them do not call me after 6 pm. Now when I call customer service to speak to someone else besides these people I'm told no you have to talk to them.

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4:34 pm EDT

KinderCare Education management

The Director of Kindercare on Buford Highway is a sneaky woman. My child was not feeling well and the teachers informed me when I got there that they informed Katina. I received no phone call from her or her assistant. I think she treats her employees unfairly. It's not the first time she has done something like this. This center needs investigation on the director and assistant director.

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1:20 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

KinderCare Education director and director assistant not reporting abuse

On 8/9/2017 I reported Ms Ashley to my director Ms Denise Goetz and Ms Sarah assistant director she was physically abusing the children in our classroom Ms Sarah took notes down as I told her that Ms Ashely had pushed one child bybthe head and yelled for him to sit down he fell and started crying at nap time she slammed several children down on their mats and forcefully forced their heads down. I then took my lunch and they both called me into Ms Denise's office they then repeated back to me what I had told Ms Sarah and I verified that was what I had witnessed they then said go to lunch they would watch her on the cameras when I got back they took her out of the room Ms sarah came into my classtoom and said she was fired and she admitted to everything that they would handle the rest of reporting her and notifying the parents. I didnt see any investigations happen over the next 2 weeks so I had a suspicion it was never reported to anyone. A parent asked me what happened and I assumed they knew they said they were never told why Ms Ashley left. I then knew it wasnt reported ao I reported it to the authorities as a mandated reporter. Dcf came and investigated during such Ms Denise and Ms Sarah lied about what I reported and said i said she was aggressive and that they knew it was me who reported them and they are very upset with me. I felt I would get retaliation due to doing the right/Legal thing so I resigned. They then made a report on Ms Ashley after it had already been 2 weeks. They let child abuse go unknown and did not report it to the authorities. This was at Cambridge in Wellington florida.

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9:19 am EDT
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KinderCare Education unacceptable behavior by center director

On August 28th 2017 my child who attends Kinder Care on Parham rd in Henrico, VA was spit on by another child. I went to talk to the center director Alexander Petry about the incident. His response was unacceptable. He was more concerned with the way I reacted to my child being spit on then actually addressing the issue at hand. He gave me some runaround bullcrap. His response sounded like some generic response out of a book. The child who spit on my daughter has a history of behavioral problems and this isn't the first time that he has been involved in some kind of inappropriate behavior toward another child. I was informed by Mr. Petry that he is "talking to the parents and trying to help his behavior". This is unacceptable. I feel that this know poses an issue of safety to the other children not to mention it is disgusting and unhygienic. I have noticed that the quality of this daycare has significantly declined since Mr. Petry became the center director. there are multiple behavioral and disciplinary problems with several children there and Mr. Petry only seems concerned with saying just enough to pacify an upset parent. I am appalled that this little boy is still allowed to attend this daycare. It seems Mr. Petry is more concerned with the check these parents send for their child then the overall safety and wellbeing of the children at his center. I no longer feel this is a safe environment for my child. I feel that Mr. Petry is a terrible representation of the standards put forth for Virginia daycares. I would not recommend KinderCare to any parent especially the one Mr. Petry runs. I feel that Lilli Crenshaw the center assistant director would have been a much more competent and appropriate director for this center

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