iBuy Stores
Reviews and Complaints

I’ve ordered pressure washer parts twice for a very reputable corporation, man was shipping slow it all started with a order placed on 12-13-2023, That part arrived one month later, ordered a second part after that I didn’t realize I needed at the time of the first order, here we are almost two months in, part arrived [protected],14 days after the order……and no it was not on back order, I’ve reached out to both companies Ibuystores and Mi-T-M, no excuses, no nothing.

Selected the belt for the tile saw from the diagram on their website. Confirmed the saw model and make matched exactly and that the correct belt was selected. No indication of the shipping time was given.

Approximately 50 days later the belt arrived. The belt that was sent did not fit the saw and was completely incorrect.

Because of the delay in shipping, I was unable to use the saw for about 2 weeks while waiting. Because the belt was incorrect it cost me another week while I sourced the belt locally and had it delivered in less than 1 week.

I set the frustrating belts aside and forgot about them. About 4 months after receiving the item I found them and tried to return them, only to be told that I could not. Now I have two $100 belts that are incorrect and they won't take them back. The belts are still in brand new condition.

On ibuyfireplaces.com I purchased a Majestic Fireplace along with pipe sections and other items I needed. I was pleased with there selection of fireplaces as well as the features that go with different models. I was able to order my fireplace quickly and easily. I did not have to pay for shipping either. This was delivered and I was able to get it installed and everything is working wonderfully. Im very satisfied and ready for the cold months to come.

I purchase from constructioncomplete.com for a concrete vibrator shaft and a Steel vibrator head. I was notified my items were in stock and would ship out that same day. I received my items a couple of days later and the vibrator shaft was damaged. I contacted the company immediately and they were very helpful and assured me that a replacement would ship out for me. I am very satisfied with this company for making this experience a great one. They corrected the issue and sent out my replacement and the parts work beautifully. It was a hassle free experience.

I placed an order on constructionparts.com for norton clipper saw parts. I was pleased that they had the parts I needed at a reasonable price. The parts were delivered to place of business and I was able to easily install these items and continue the job I was doing. I will order from this company again because they have a fast delivery time and excellent quality items.

Justfireplaceparts.com was the website that I used to place an order for parts for my fireplace. I had ordered some fire place panels and a wood grate for my unit. I was notified that my panels were back ordered and would ship out the next week. I received an email with the tracking number the following week and received my packages at my door 3 days later. Although I had to wait a couple of days for these items I would use this company again because they notified me every step of the way about what was going on with my order.

I placed an order on ibuyfireplaceparts.com for items that I needed for my fireplace, a circuit board and a log set. The man I spoke to notified me the items were in stock and would ship out that same day. I received an email confirmation of my order as well as a email with a tracking number. I received my items a couple days later. I was happy with my experience.

I placed an order on justgrillparts.com for parts that I needed to repair my grill. I was having trouble finding these items but the sales man I spoke to ken was able to find these items for me and have them shipped out that same day. Shipping was very quick as I received them a few days later and was able to get my grill repaired. I was very pleased with this company and I highly recommend them.

My father placed an order for parts for his fireplace on 31 Oct, 2014 over the phone. After several weeks, he called to find out the status of his order. They asked for his order number, but was never provided one so he could not give it to him. They were able to find him by name, and told him the parts were on backorder, and he would have known this if he had provided an email address. He does not do business via email/electronically, so they could have either told him this when speaking to him on the phone when he placed his order, or once they found out, they could have called. Regardless, after another several weeks, he again calls and was given an expected delivery date in mid-December. Fantastic considering it was quite cold in November. Regardless, he received his parts on 24 December, nearly 2 months after placing his order. This company did nothing to keep him informed of his order status, and was more than happy to take his money on 31 October.

IbuyStores.com is not an honest online retailer.
I would suggest avoiding this company at all costs.
Ordered a part for a Vermont casting woodstove 11/12 via phone verified through their website correct part was being ordered.
3 months later no part no email no word.
Called asked what the status was and was told it would ship soon. The following week received incorrect part.
Called again asked for a rma to return part and was told that the part I received was the part that I ordered and it was non returnable and nonrefundable.
Had to return part with tracking number and file a complaint with my banking institution to be refunded for the mistake this company made.
Advise to potential ibuystore customers BEWARE!

waited over a month for a part. when it came was defective. Due to excessive shipping time We no longer need the part for our customer. Ibuy wants to charge us 20% restocking fee and shipping to return a part that never worked in the first place. We were never told upfront about excessive shipping times or that we could not return the item.

I have used iBuyFireplaceParts.com twice to buy repair parts for my fireplace gas logs. The first time I used them the parts took approximately 8 weeks for delivery. For this second order I am now at 7 weeks and still waiting. On the first order their customer service could only tell me that the part was a direct shipment from the manufacturer and could not provide any information on estimated ship date or delays. On my second order they have not responded to my emaial. When I called I was told the person that could check on the order was away from their desk and would call back - no suprise that I haven't heard back from them. On the positive side they are very quick to charge the parts to your credit card...

MachineRunner.com & Mr. Mark Weiss of this company will certainly charge you for a product that you never receive and you can only communicate with them through the web site when they choose to email you back.

I purchased vacuum seal bags from them on January 5, 2007 and asked for over night delivery I was charged for the bags and the delivery a total amount of 123.25 two weeks later still never receiving my purchased bags, I tried calling the company and could only talk to voice mail. I emailed Machine runner through there web site and I did retain a response that said that items were back ordered and should ship to me next week approximately Jan 17th.

On February 1st I emailed Mr. Mark Weiss and asked for a refund since I still hadn’t received the bags here it is the 14th of February and I still have yet to have my emails, voice messages returned or receive my refund from the company. I would advise people not to do business with this company they are very unreliable, now I have to figure you how to get my money back.