Juniper / Theft
These people are thieves and incompetents. I'm on a hardship program, and they've stolen money out of my bank account even though I made a timely payment.
I took a screen shot of my account page showing that my 3/30/09 payment is paid (it won't attach here because it's too large). I took a screen shot because they pulled this one on me last month -- told me the extra payment they stole from my account was credited to my next payment, and my account page showed it. I made the mistake of believing them, and then they went ahead and hit my bank account anyway, assessed me a late charge which they won't return, plus my bank charged me for an insufficient funds hit. Juniper got an extra month's worth of my money, which violated our agreement.
The auto-pay program is supposed to end this month but I know they'll keep hitting the account because none of the customer service people -- nor anyone I've dealt with at Juniper -- knows what they're doing. They've got me on auto-pay and I know they're never going to turn it off. Yes, I've called. Yes, I've written them. Yes, I've complained until it feels like my head will explode.
They NEVER have had their dates or their figures right. NEVER. I'm at my wit's end with these thieves. Does anyone have any suggestions?