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Junglee.com / Ordered I phone5s gold16gb

1 India Review updated:
Contact information:
Phone: 09022399885

I placed order for I Phone 5S gold 16 GB on jungle.com( Ninekarts.com vendor). On receipt of I Phone from the vendor it was found that it was I Phone 5 only & not I Phone 5S gold 16GB. It was confirmed from apple site, it was also confirmed that no warranty is there. On complaining to Mr. Kishore Shah of Ninekarts over phone No. [protected], he informed that he will speak with me in the evening. I tried to contact him hundred times but is not coming on line. He was also informed via e-mail at ninekart.in@ gmail.com. No reply has been received till date. It is therefore crystal clear that Junglee as well as Ninekarts their vendor are big cheats who make fool of customers. Negative Review on the site of Ninekarts have not been replied both by Junglee.com & nine karts. Junglee.com is silent & not at all replying.

Junglee.com

Jo
Jul 24, 2015
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Comments

  • Ci
      24th of Jul, 2015
    0 Votes

    they replace me with a HTC when i forced them to deliver my phone as the delivery took 3 months

  • Jo
      1st of Aug, 2015
    0 Votes

    No reply have been received on your advise. However due to my comments on facebook & messages following reply received:-
    Complaint ID- [ID: 762666]
    From:

    "Junglee.com" | Add to Address book |This is spam

    To: Joginder Singh

    Subject: Your Junglee.com Enquiry


    Date: Mon, 27 Jul 2015 15:44:07 IST

    Hello,

    I’m sorry to hear that you had a problem with an order placed from NINEKARTS listed on Junglee.

    Upon checking your account, we couldn’t find any contacts made to Junglee.com regarding this situation. However, it was found that you have been posting the same on facebook/Junglee.com.

    We have tried reaching out to the NINEKARTS on your behalf to solve your problem but the seller is un-responsive to us as well. Accordingly, we have de-listed the seller from our platform. Our team will still try to contact this seller for resolution of your issue.

    As with any issue with credit or debit card transactions, you should contact the bank / card issuer through which you made the payment for your order and dispute the transaction, to help you with your claim. You may be asked to furnish evidence of your having contacted the seller directly for a resolution. Please keep handy all records of your communication with the seller – for example emails, letters sent and responses received from the seller, if any. Please contact the customer service department/ transaction dispute team of the bank / card issuer for more details on the process

    Junglee aggregates millions of listings across online and offline sellers to provide customers a single starting point to find anything and eventually decide where to buy. As a product search engine, Junglee enables customers to find and discover products and use information such as ratings and reviews to make an informed purchase decision. Once a customer chooses to visit a seller's website, the customer experience is controlled completely by the seller. We do take into consideration feedback provided by customers and incorporate them in the ratings of sellers and websites to enhance information available to decide where to buy. In cases where the seller has enabled Pay with Amazon and customer does choose to make payments using Pay with Amazon, Junglee provides an additional purchase protection to customers.

    I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

    We appreciate your business and hope to have the opportunity to serve you again in the future.

    Best regards,

    Rajesh T
    http://www.junglee.com

  • Jo
      16th of Aug, 2015
    0 Votes

    Contact was made with jungle.com on 16/7/2015. Daily messages are given to them. Complaints have been uploaded on their website daily. till date no result is there. Junglee.com is not at all responding. I was forced to purchase new I Phone 5S gold 16GB from Amazon for about Rs.35, 000/- as it was to be gifted to my daughter. Now the phone supplied by jungle.com is lying with me & is not being used. Junglee.com is trying to escape their responsibility. Their mentor AMAZON is also shift responsibility on jungle.com. A customer knows only jungle.com & is not concerned with their vendor. Junglee.com want the credit & shift responsibility on vendors which is unfair. It is unfair practise of business. Customer is missleaded by their association with AMAZON. This is totally cheating/Fraud by jungle.com in connivance with their vendors. I have requested for refund which is not difficult. If not possible they may replace with I Phone 5S gold 16GB {ordered by me}. On their website daily people are posting of Cheating/Fraud. They should also be punished for mental agony/harassment to senior citizen. This will meet the ends of justice. Delisting the vendor is not solution to my problem. They should realise money from vendor or get replacement of ordered phone.

  • Jo
      23rd of Aug, 2015
    0 Votes

    junglee.com have not replied so far. You are requested to advise them to resolve my issue immediately.

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