JJsHouse / returns issues

HONG KONG, United Kingdom

I ordered 2 different faux fur wraps for my bridesmaid and me and they are both absolutely tiny. I have contacted JJ's several times within the specified time for a refund but they would not give me the form to fill in for returns or the address to send the items back to. They keep replying you can either have a voucher or a full refund please let us know which, so I say refund and then they send the same email again written in a different way. I reported them also on FB and they handed me back to the after sales team who havent contacted me. Order date 2/10/18, order number [protected]
I need a refund.

Oct 25, 2018

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