JC Penney reviews and complaints 1
View all 1385 complaintsJC Penney - acceptance of vision insurance
My vision issurance has not been accepted as it was believed that it was not compatible wit the discount 0f 50% on glasses offered by the company at the time of the purchase/order (i.e. July 21, 2009)
The complaint has been investigated and resolved to the customer’s satisfaction.
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This, fortunately for the company, is not a valid complaint...what you're complaining about is called "double dipping" and the optical shop cannot bill sale or discount prices to an insurance~they are required to bill the usual and customary fees, which, clearly the 50% off deal is not...you have the option to use either your insurance or the discount, you can't have it both ways...