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Intex Aura I 1224 Black / Intex Mobile not replaced and Service is V. V. Poor Condition.

1 India
Contact information:

Respected sir

Rakesh Kumar S/o Sh. Dalip Kumar, Friends Colony, Near Shankar Kumhar, Hisar Road, Sirsa-125055


1. Sardana Mobiles, Old civil Hospital Road, Sirsa.
2. Intex Technologies India Ltd, D-18/2 Okhla Industrial Area, Phase II, New Delhi 110020.
3. Intex Technologies Customer Service Center Sadar Bajar, Sirsa.

Sub. Intex Mobile not replaced and Service is V. V. Poor Condition.


1 I purchased one Intex Aura I 1224 Black IMEI No. [protected] and Batt. S/No. GHD107270004418 Bill No. 760 Dated 06.09.2007 from Party No. 1 in cash Rs. 7700.00. He give me promise that one year full guaranty and said that if in one year any problem in this mobile you can tack every type of help from above parties in free based. And he said that if got any manufacturer defect in this mobile they will replace this mobile from company.
2 After 2 or 3 month my mobile has accurd problems in mike and PBA Band. I informed and went immediately to party No. 1 for this problem. He get repaired by party no. 2. But after some days in this mobiles accurd problems again & again. The details and record are have Party No. 3.
3 Now against Job Card No. 15534 dated 28.07.2008 of above mobile have blinking and past problems accurd. In that problems I have sent to company for replacement but company have repaired it rather then replaced it. When I go to take my mobile from Party No. 3 I got it very poor and damaged condition like that its nuts are opened and without seal. I refused to take that mobile because its mike (speaker) was not changed. When I asked about my mobile for this condition from Party No 3. He said that it is in same condition that company (Party No. 2) has sent to me. When I said to replaced that mobile to party No. 1 and 3 they misbehave to me and said that we are not responsible for any warranty and any replacement, and no need to come on our shop.
4 Above parties not did their duties that’s why I am psychologically disturbed and I went their shops many times but they every time misbehave to me. I did not get any satisfied answer when I called to company’s website toll free no. So I want to get compensation from above these parties.
5 I request that my mobile should be replaced from above Parties or 7700/- Rs and @ 2% interest per month from dated 28.07.2008 pay to me, and 21000/- Rs. will be giving to me as compensation And 3500/- Rs will be paid to me as case expenses also.

Thanking you

I declared that above complaints are with full explanation and will be right from my sight.

Respectfully yours,

Rakesh Verma S/o Sh. Dalip Kumar
Hisar Road, Friends Colony,
Near Shankar Kumhar,
Sirsa-125055 (Hry)
MB- [protected], [protected]

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