Instyle Charlotte / Poor workmanship and communication
Instyle cut, polished and installed limestone counter tops in our kitchen. They also installed a sink which we purchased through Lowe’s. We also purchased slate floor tile from them which we had installed by another contractor.On the day of the counter install, they informed us they had dropped and broke our new sink. The only alternative was to install it cracked and broken and they agreed to order us a new one. Over two months later, they received a sink and installed it. It was the wrong color. They have never installed the right sink for us and have not responded to a complaint from the BBB. They have received a final warning from the BBB over this. They also did a poor job of cutting and polishing the countertop and did not secure our dishwasher to the new countertop as they should have. They have been terrible to communicate with. The installers spoke little english and couldn't answer questions. At one point the owner, Lennart Wiktorin told Alexandra, who works in the office, to fix this and even told her it wasn't our fault. She has lied to us and will not talk to us on the phone. I have called and emailed the owner and he refuses to reply. The BBB can't even get them to respond in a timely manner.