I previously had a mortgage approved by infinity home mortgage, it took months to get the mortgage approved, two months ago my agent at infinity called me to offer me an FHA refinance on the home i purchased, it was a good deal as my points would drop 2% with a significant savings on the payment. I met with my broker, mark gagliardi, and signed all the pre approval paperwork, such as that i understood costs of refinancing etc.
I was told my Mark I would go to settlement in a week, well that was two months ago and i have yet to hear from him. I have left at least 20 messages on his cell, i have talked to his secretary every day for the last week with a promise he will call and i have e-mailed him. I also called the corporate office and left a message in the general voice mail system, not one return call.
Problem is he never gave me copies of anything, I know i didn't sign away my home or anything, but copies were supposed to be mailed (which was done on my last mortgage in a timely manner).. Well now i am panicking as no one will return my calls and i fear that perhaps someone has tried to change the paperwork-I know i should have insisted on copies, but never had a problem before, my bad. I am hoping someone out there has a contact number i can call or a number for whoever would handle a complaint against a mortgage broker. If I treated my customers this way i would have been fired a long time ago.