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ILD Teleservices / Telephone Service Fraud

1 Heber City, UT, United States Review updated:
Contact information:
Phone: 800-433-4518

Telemarketers are BIG FRAUDS.
If their mouth is moving ... you can be sure they are lying.
I would suggest you NEVER TALK to telemarketers.

The telemarketing agent said he represented Qwest, my telephone service provider
and they needed to set up my account so all of the billing would come from the same place.

These are the companies that have represented themselves falsely.
ILD Teleservice INC, [protected] billed on behalf of
(2) CSP Telecom [protected]
USBI Long Distance [protected] billed on the behalf of
(4)LCD Telecommunications, INC. [protected]

I was slammed by ILD Teleservices in March of 2008. . The conversation was recorded for accuracy. In that recorded conversation, I remember stating three times, "Now this is Qwest and nothing will be changed to my Qwest services." I wrote down the jist of our conversation that day, with the date and agent's name. This helped when it came to the dispute.

That month, my long distance service was changed to ILD Teleservices, billed by Telecom, Inc. My Qwest long distance was changed even though it had a pick freeze with a special password. I called Telecom, ILD and Qwest, immediately and told them to cancel the long distance change to ILD. Telecom said I had to talk to ILD. ILD cancelled the service but said I would have to pay because of their recording with me changing my long distance. They played the recording-- it had been digitally changed-- all of the Qwest comments were erased.

That was March 28, 2008, for the next 12 months, Qwest and myself called ILD on a regular basis and they continued to charge me monthly. Finally, in Feb of 2009 it looked like it was cancelled and all the money had been refunded.

Unbelievably, on Feb 28, 2009, another telemarketer called identifying himself as Qwest to my husband and he ok’d it. I called Qwest immediately and they said not to worry because my long distance couldn't be changed without my special password. You know what happened, this time it was a company called LCD Telecommunications being billed through USBI. The first time charges showed up, I was being double billed for long distance from Qwest and LCD. Qwest helped me cancel LCD, but I received charges from March 09 to August 09.

THEN... somehow, the first SLAMMER, ILD billing for CSP Telecom got through Qwest's system and started to charge me in September of 09... so we started again. ILD said there had been a block on my phone line and that's why they hadn't billed me in 2009. They couldn't find the record of the three-- different-- times-- I had cancelled their service in 2008. The last bill I had Feb 2010 showed the final refund from the 2nd time around.

Are you confused, yet?
I want to say that Qwest has made everything right with me, but how can the government regulation allow this!!!
I hope this helps someone, sincerely, S.Bennett, Utah

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Comments

  • Va
      19th of Jun, 2008
    0 Votes
    ILD Teleservices, Inc - Charged me for a service I did not order
    ILD Teleservices, Inc
    United States

    ON my phone bill, there was a charge of 24.95 for services I did not order. I called the company and explained this to them. Somehow they had my e-mail address and said I was responsible for the charge for 2 months. No!

    I am not paying this charge. I never went to their website.

    It looks like I am not the only one they have tried to rip off. Also, the person I spoke to at the company, was rude.

    I have always paid my bill when I owe them, but I refuse to pay for something I knew nothing about.

  • Ja
      29th of Aug, 2008
    0 Votes

    AT&T Settles Cramming Suit
    Unauthorized charges plagued wireless subscribers
    June 3, 2008
    AT&T has agreed to settle a class action suit stemming from unauthorized charges, placed by third-party providers, on the bills of its wireless customers – a practice common referred to as "cramming."
    AT&T Wireless customers nationwide were affected. The settlement, which was preliminarily approved by a Georgia court, entitles AT&T Wireless customers to receive refunds of unauthorized charges.
    Consumers complained that they were being charged for such things as ringtones, games, graphics and news or other alerts that generally are purchased over the internet and are charged directly to customers' cell phone bills.
    Although these products were not available in the United States as recently as five years ago, they have evolved to form a large and increasingly lucrative industry. The lawsuits alleged that there were not adequate safeguards in place to ensure that customers are only billed for services they agreed to purchase.
    The company noted that this is the first nationwide settlement of its kind and promises to serve as a benchmark for the mobile content industry more generally. It said its competitors, including Verizon, Sprint and T-Mobile, face similar lawsuits.
    Attorneys Jay Edelson, Myles McGuire and Scott A. Kamber of KamberEdelson, LLC, were appointed by the Court to serve as the co-lead attorneys for the class.
    "This is both a great result for the class and should put a lot of pressure on other carriers to demonstrate that they, too, are serious about their customers' welfare, " Edelson said.
    A special Web site, www.thirdpartycontentrefund.com, has been established for consumers who want to apply for refunds.
    More Scam Alerts ...
    Report Your Experience
    If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

  • Ku
      26th of Oct, 2008
    0 Votes
    ILD Teleservices - False charges on my bill
    ILD Teleservices-Att phone
    ?
    Madera
    California
    United States
    Phone: 1-800-433-4518

    I was billed for a service that was added into the terms and conditions on a download . I'm wondering if the funds are going to some terrorist group. My minor child may have accepted the terms on a download and now I can't get the charges off my bill. I will most likly end my phone service to resolve this.

  • En
      16th of Nov, 2008
    0 Votes

    I have been billed two months in a row for $19.95 by ILD Teleservicesacting as the clearinghouse agent for INFO Dial USA LLC. I have never had any relations with either of these companies, and I have no idea why they are billing me.

  • Ma
      5th of Dec, 2008
    0 Votes

    I alson have just found that I am being billed 19.95 x 3 mos for Ild teleservices. Have been down for the last month recovering from surgery. I guess that I am going to have to just cancel the telephone service at my house and go with a cell phone. This is not the first time that I have had unauthorized charges on my bill, the last it took over a year to have them removed.

  • De
      23rd of Mar, 2009
    0 Votes

    CHARGES ADDED TO MONTHLY SERVICE PHONE BILL FOR "INFO DIAL USA".

  • Ju
      23rd of Mar, 2009
    0 Votes
    ILD Teleservices - charges
    juan chaniz
    Vineland
    New Jersey
    United States
    Phone: 856-696-1472

    I have charges, in my verizon phone bill, been bill by Ild teleservices
    that I never did o used. I called the company, and they said i will have credit back in my bill, but in my next bill what I Have is more bills.

  • Ka
      16th of Apr, 2009
    0 Votes
    ILD Teleservices - Unauthorized Charges
    ILD Teleservices
    908 Newit Vick Dr.
    Vicksburg
    Mississippi
    United States
    Phone: 6016366813

    ILD Services has been charging to my ATT land line telephone service for FoneRight, Inc. for voice mail services that I did not order or authorize charges. I phoned last month and cancelled this bogus service and the charges appeared again this month. What must I do to stop this billing?

  • Il
      5th of May, 2009
    0 Votes

    Hi Karen,

    If you have a charge you believe is incorrect, or if you have any other questions or concerns with ILD, please let us know. We want to address any and all issues you may have. To contact us, please email us at askild@ildmail.com. If you would prefer to call us, please call our hotline at 800-953-7765.

    We’ve also recently updated our site, where you can find more information on ILD Teleservices and how to check your status, get help, or contact us. Please visit our site at www.ILDTeleservices.com.

    Thank you, and please let us know how we can help.

    Ilona

  • Wa
      8th of Sep, 2009
    0 Votes

    Karen (and anyone else hit by these charges). ILD is nothing more than the billing agent for the people who did this to you. That sounds like a cop-out to hear them say that but it's true.

    What is also true is that ILD agreed to bill on behalf of the provider who hit your bill with those charges. ILD knows that there is a lot of fraud in the third party billing industry. It's hard to get the agreements ILD has and that's why the fraudulent people come to them.

    They say they will do everything they can including cancelling a customer who fraudulently bills but it just doesn't seem enough AFTER they've billed you does it?

    According to their website they are tightening their procedures for accepting customers. Time will tell whether they really are serious about it or not. ILD has so many websites (ILDtelecom.com, ILDTeleservices.com 800rollcall.com) that they seem to want to add more confusion to an already confusing situation.

  • Av
      29th of Sep, 2009
    0 Votes

    Last night I went online to view my phone bill and noticed at the bottom of the page "charges from other companies". When I selected to view those charges, I saw that I was being charge by ILD Teleservices, Inc for voice mail service that I was not aware of, never ordered or authorized and have no use for. After calling one of the numbers listed, I was given another number to call and was told that they would credit me 3 months. When I asked them how long I'd been charged, I was told since July 2006!

    After much investigation on the internet about this company, I find that their have been thousands of complaints to Consumer Affairs dating back to December 2001 (http://www.consumeraffairs.com/cell_phones/ild.html) and that there was even a civil case that was eventually "settled".

    What I find so appalling, is that companies that consumers trust, such as AT&T allow these scammers to take advantage of their customers under the guise of their local phone bill. It's time to call these companies that turn a blind eye to the carpet!

  • Kr
      29th of Sep, 2009
    0 Votes

    I see this with our Verizon bills at work all the time. If these charges are so legit, I'd love to know why they don't put up a fight about issuing a refund.

  • Da
      11th of Oct, 2009
    0 Votes
    ILD Teleservices - Terrible situation
    ILD Teleservices
    United States
    ildteleservices.com

    My son was arrested back in May, 2007 and when he calls me from the jail, it is done through a company called ILD Teleservices. Every time he calls, I have to push a number to accept the call, it tells me how much it will be for the call. But now they say I blocked him from calling and I cant seem to get in touch with them anytime to have them take the block off.

  • Il
      13th of Oct, 2009
    0 Votes

    Dear Dana,

    I apologize for any inconvenience you have experienced. We want to help you resolve the issues you are having with your phone line. To contact us, please email us at askild@ildmail.com. If you would prefer to call us, please call our hotline at 800-953-7765.

    Thank you,

    Monica Melgar
    ILD Teleservices
    5000 Sawgrass Village Circle, Suite 30
    Ponte Vedra Beach, FL 32082

  • Il
      2nd of Mar, 2010
    0 Votes

    Hello,

    I’d like to assure you that ILD strongly condemns and does not participate in “slamming” (also known as slamming) which is the illegal practice of switching a consumer's traditional wireline telephone company for local, local toll, or long distance service without permission.

    We process over 120 million transactions each year for buyers and merchants – that’s over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement.

    If your authorized telephone company has been switched without your permission, please let us know. Send an email to askild@ildmail.com or call us at (800) 953-7765.

    Thank you,
    Monica Melgar
    ILD Teleservices

  • Tb
      8th of Mar, 2010
    0 Votes

    They are part of the fraud. I got crammed and wish some lawyers would read these things so we can get a class action going!

  • Pl
      9th of Mar, 2010
    0 Votes

    INFORMATION NOTICE RE: PENDING PROPOSED CLASS ACTION
    A class action lawsuit has been filed on behalf of The Dominic Corea Limited Partnership d/b/a Roma D’Italia (“Plaintiff”). The lawsuit alleges that Plaintiff, as well as thousands of California residents and entities, was charged substantial sums of money on its telephone bill for e-fax services it never authorized, at rates that it was never disclosed. The charges appeared on Plaintiff’s AT&T bill as authorized by ILD Teleservices, in the amount of $49.95 for what was described as “ADVANCED BUS. SVCS, LLC-EFAX SVC MTHLY.”
    If your telephone bill contained charges by ILD Teleservices, Inc., ILD Telecommunications, Inc., or Advanced Business Services, LLC at any time for similar unauthorized service, you may be a member of the proposed class.
    The lawsuit is entitled The Dominic Corea Limited Partnership d/b/a Roma D’Italia v. ILD Telecommunications, Inc. d/b/a ILD Teleservices, Inc. and Advanced Business Services, LLC, and is pending in the United States District Court for the Central District of California as Case No. 2:09-cv-7433 (GHK).
    Plaintiff’s Attorneys
    To assist in the investigation and eventual presentation of the case on behalf of the class members, plaintiff’s lawyers wish to gather information regarding ILD Teleservices, Inc.’s, ILD Telecommunications, Inc.’s, and Advanced Business Services, LLC’s alleged unauthorized billing of California residents for e-fax services.
    If you wish to aid in that process, you have the right to contact plaintiff’s counsel and provide information to them. If you seek legal advice from the plaintiff’s attorney, your communication will be privileged and not subject to disclosure.
    You may contact any of the following of plaintiff’s attorneys:
    Anthony D. Sbardellati, Esq.
    Law Offices Of Michael J. Jaurigue
    411 North Central Avenue, Suite 310
    Glendale, California 91203
    anthony@loomj.com
    Tel.: (818) 432-3273
    Fax: (888) 879-1697 Lori L. Werderitch, Esq.
    Liner Grode Stein Yankelevitz
    Sunshine Regenstreif & Taylor LLP
    1100 Glendon Avenue, 14th Floor
    Los Angeles, California 90024
    lwerderitch@linerlaw.com
    Tel.: (310) 500-3500
    Fax: (310) 500-3501

    YOU ARE UNDER NO OBLIGATION TO CONTACT PLAINTIFF’S COUNSEL.
    For further information regarding the lawsuit, you may visit the Central District of California’s website at http://www.cacd.uscourts.gov/.
    You are under no obligation to provide information to or discuss this lawsuit with defendants’ lawyers or any person representing defendants ILD Teleservices, Inc., ILD Telecommunications, Inc., and/or Advanced Business Services, LLC, such as employees, officers, directors, managers or agents.
    Plaintiff’s Contentions
    The Federal Communications Commission defines “cramming” as “the practice of placing unauthorized, misleading, or deceptive charges on your telephone bill.” Plaintiff contends that it, as well as thousands of California residents and entities, was charged substantial sums of money on its telephone bill for services it never authorized, at rates that were never disclosed.
    Specifically, Plaintiff received a telephone bill from AT&T containing an unauthorized charge from ILD Teleservices for $49.95 that was described as “ADVANCED BUS. SVCS, LLC-EFAX SVC MTHLY.” Plaintiff’s bills for the prior 17 months each contained the same unauthorized charge. Plaintiff never requested e-fax services, never authorized the e-fax services be charged on its phone bill, and was never aware that its phone line was even equipped with e-fax services. As the provider of the alleged “e-fax” services, Advanced Business Services knew, or should have known, that it failed to obtain authorization for these fees.
    When Plaintiff called AT&T to request a refund, it learned that ILD directed that Plaintiff’s bills be charged $49.95 for e-fax service from Advanced Business Services. ILD is a billing aggregator that acts on behalf of vendors of telecommunications services, such as Defendant Advanced Business Services, in allegedly “cramming” consumers’ telephone bills. Plaintiff contends that ILD knows or has reason to know, but systematically disregards, that it is engaged in a scheme of placing unauthorized charges onto consumers’ local telephone bills. As a result, ILD collected payment for unauthorized services of which the consumer was entirely unaware. When Plaintiff requested a refund of the unauthorized charges, both ILD and Advanced Business Services refused.
    ILD has been the subject of enforcement actions brought by the Federal Trade Commission (“FTC”) based on allegations of cramming activity, and has entered into settlement with the FTC providing for fines, restitution, and injunctive relief. See, e.g., F.T.C. v. 800 Connect, David Stein and ILD Telecommunications, Inc. and d/b/a ILD Teleservices. Inc., United States District Court, Southern District of Florida, Case No. 03-cv-60150.
    Further, it has been reported that the FCC has received over 450 complaints alleging that ILD engaged in illegal cramming in 2008 alone. “Phone Bill Cramming Spikes Again: Phantom Charges Sneaked Onto Statements Across the U.S.” (MSNBC, January 30, 2009), http://www.msnbc.msn.com/id/3078500/.
    Similarly, consumer protection websites such as /link removed/ contain hundreds of complaints about the cramming activities of both ILD and Advanced Business Services. Despite the FTC action, media reports detailing their fraudulent scheme, and hundreds if not thousands of consumer complaints against them, ILD continues to engage in illegal cramming of consumers’ telephone bills.
    Moreover, as the billing aggregator for Advanced Business Services, ILD knew, or should have known, whether the charges it caused to be placed on consumers’ telephone bills were ever authorized. Regardless, Plaintiff contends that both defendants continue to engage in and assist each other in the practice of cramming, and have unjustly obtained millions of dollars in revenue for unauthorized charges from unwitting consumers.
    Based on these allegations, Plaintiff has pled causes of action under the Unfair Competition Law, Cal. Bus. & Prof. Code § 17200, and California Public Utility Code section 2890. Plaintiff seeks damages, restitution, injunctive relief, attorneys’ fees, and costs, on behalf of itself and a class of others similarly situated.
    If the lawsuit is successful, any judgment received may benefit current and former victims of ILD’s and Advanced Business Services, LLC’s cramming practices to compensate them for charges billed for unauthorized e-fax services. Your potential for recovery in this action may be greater or lesser depending upon the amount billed to your phone line.
    PLEASE DO NOT ADDRESS ANY INQUIRIES TO THE COURT.

  • Jm
      3rd of May, 2010
    0 Votes

    This just happened to us- false charges from ILD teleservices and ILD representatives are not very friendly either- I just got off the phone with them. I'm ready to cancel our stupid landline, fraudulent charges have been posted on our bill through AT & T too many times!! If it happens again, I honestly would sue AT &T!!

  • Ni
      1st of Sep, 2010
    0 Votes

    It is easy for the government to overlook this because, guess what! Look at your bill closely, notice for every charge that fraud company bills you are paying out local taxes. Why would they stop something that gives them more of our money. They won't stop it. Taxes that are announced aren't enough so they sneak in that from those companies as well.

  • Tm
      2nd of Feb, 2011
    0 Votes

    I just received a bill from my phone company Frontier and it had 2 charges from ILD. Needless to say, I didn't authorize any such charge and my phone company placed a third party block on my phone. Third party charges should be completely illegal, the bill is in my name and no one in the house has authorization to change any of my accounts. I hope this company is wiped out. I called ILD but they wanted personal information to verify my account, that's not gonna happen!!

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