[Resolved] IFB — Rude attitude Swayum solutions chennai. Unresolved complaint IFB.
Product Name : IFB washing machine -senorita plus.
Complaint nature: Machine not working
Under AMC: Yes
Ticket number: [protected] dt 18.06.16, [protected] dt 23.06.16, [protected] dt 06/07/16
Franchisee for service contacted: Swayum solutions Ullagram Chennai.
My washing machine is not working since 18.06.16 and ticket was raised on the same day.
We had to literally beg to the Swayum solutions (IFB service partner) to attend for almost a week since 18.06.16
Few samples of their reply while following up.
" Spare is not available ; should I take a flight to Goa to get it for you?, I have other works to do"
" Cancel AMC go for local repair.
"We cannot replace parts more than the AMC cost "
Finally one technician turned up one day, replaced some part and left. It was working for few minutes, again stopped working. When we called up the technician promised to turn up in couple of days.
No one has come up since then nor any calls/mail from Swayum asking for the status. When we call they either switch the phone off or don't attend the call at all
Fed up with the service centre we decided to deal directly with IFB.
Many tickets to IFB did not solve our queries. After lots of request, the call centre provided us a representative's number on 06.07.16
We are speaking to this person since last one week only to receive false promises that it will be done today /tomorrow.
We are at logger heads on what's to be done.
Our next resort will be consumer court.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
IFB Industries Customer Care's Response · Jul 20, 2016
Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com
We assure you our best services.
IFB Industries Customer Care's Response · Aug 18, 2016
Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.
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