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iBurst / Not receiving all my email and cannot log onto Iburst Webmail

1 United States

Not receiving all my email and cannot log onto Iburst Webmail, phoned tech supp got Nontobekho (got her eight times in two days) ... Oh dear! She tells me that there is nothing wrong with my email, I humoured her for and hour explaining in monosyllables that I have an average of 40 mails a day and have five people phoning urgently wanting responses to their emails. Turns out that the problem is widespread - Durban call cent reported 'significantly high calls form Joburg for the same problem'. Eventually she told me to Dial a Nerd (can you believe it?) When I phoned them, they cannot access their Iburst Webmail either - they were very disparaging about Iburst too, 'what can we do?' says the man at the Edenvale branch. And so I sit without email. Exasperated knowing that I cannot change the email address as it is too widely spread... but I may have to. I have had billing problems from Joburg Metro, and let me tell all who will read this that Joburg Metro Call Cent is slightly more user friendly than Iburst, Joburg Tech Support! This is not the first time with Iburst, but from now on, I will log my complaints here after I have been patronised by Iburst.

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