IberoStar / the club
Stayed at Cancun resort. December 3-10 2016.Last day did club sales. High pressure, almost missed flight. Was told by BOTH salesmen 50% off and come back here. I said i wanted the exact room, same week, was told no problem. Signed for $10, 000. Charged $2500 balance in payments.
Now March, looked into booking room... My level of club ( light blue) not eligible for ANY discount at cancun. Only Premium... Not Premium Gold.
Also, any discounts to other resorts are 25% off THEIR rack rates. Not %50.
I did not assume any of these numbers. I asked for a direct example. Was shown 120/120 for me and wife, add 90 for upgrade to villa. Saw him write it down. They showed me and the Mrs. We agree we saw the same thing. Condescending #####s on phone say " Well, if its not in your contract, it doesn't exist."... Talked to lawyer, was told high pressure tactics, bait and switch, and sighning under duress are all reasons to void contract.
Filed with BBB, Also filing with PROFECO. Mexican tourist assistance board.
Filing with Nh consumer fraud department on Monday.
Anyone wishing to help by sending similar story, please contact me.
Face book group is iberostarthe club issues.
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