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HSA Home Warranty / won't help you with claims

1 Philadelphia, MS, United States
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HSA uses unethical, illegal business practices to try and avoid paying out claims to homeowners. We reported to HSA that our air conditioner wasn't working the first week of June. They didn't send anyone out until June 8. Then, they say they didn't order a new unit until June 12. It is now June 22nd and we have yet to get a call from HSA letting us know whether the unit will arrive to the HVAC company. They won't return calls, and when you try to call their 1800 number, you are on hold for hours. I started taking screen shots of how long I was on hold. The last call, i was on hold for 1 hour and 40 minutes before someone picked up the phone. I asked them why the hold times are so long, especially since people have been complaining about this for years. The representative claimed they hired more people and need to wait for them to be trained. I just don't believe them. they are happy to take your cal when you're purchasing a warranty, but good luck trying to make a claim when something breaks. The temperatures have been in the 90s for all of June and our house is unlivable. HSA says they don't have tracking numbers and can't tell us when the unit will arrive. Again, I call BS. What company wouldn't keep track of products that they order? I called two different HVAC companies that said when they order from carrier, they get the units in 24 hours. HSA purposefully delays orders to short cut the customer, make claims go away and dissuade you from ever making a claim again. STAY AWAY FROM HSA HOME WARRANTY!!!

Jun 22, 2015

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