Hotpoint / fault with the machine

[email protected], London, England, Greater London, United Kingdom

I bought a new tumble dryer in August 2014. Since then I have consistently made call outs as the machine has been giving me problems from day one. It is the same problem where the water is not filling up the plastic container but leaking on to my kitchen floor now causing damage to the floor. They company had informed me that after 3 call outs in a year they would give me a new tumble dryer as there must be a fault with the product. This is now my 4th call out and they are sending out yet another engineer to solve the problem which will definitely happen again as there is a problem with the machine.
I am so frustrated at this point as I have 5 children one who still wets the bed and if drying cannot be done it just ruins everything. Please can someone look into this matter as I am losing my mind with the constant communication with the Indesit company.

May 27, 2015

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