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HotDog Patient Warming System (Augustine Temperature Management) - hot dog warming system
We spent over $10, 000 and purchased two patient warming systems from HotDog. The salesman was VERY pushy and at some point we gave in and bought them thinking that we would have them for many years.
Today, 3 years later, I get a call from a woman at HogDog saying that it was a courtesy call to let us know that we are WAY past due replacing our "reposable part" What are reposable parts, I asked! She said "oh, at 2 years the blankets expire and you have to replace them and you don't the alarm will go off suddenly do you? It could be a hazard to your patient. You can replace the parts for only $5000.
I almost fell to the ground! WHAT?$5000! That is 50% of what i paid for it! How come no one told us about this? I would have NEVER bought this! It doesn't make financial sense! She just very calmly kept repeating...they are expired and you have to replace them and you don't want the alarm to go off now do you?"
Bottom line, do not buy from this company. They are dishonest and they NEVER disclosed the fact that we had to replace parts! BEWARE!
I can't wait to find out what else they did not tell us...
The complaint has been investigated and resolved to the customer's satisfaction.
The proprietary polymer fabric that provides the safe & effective heating inside HotDog blankets and mattresses increases in resistance over time, which results in its finite life expectancy. These products have a 30-month expiry. Here are links to the IFUs on our website where that is highlighted in Care and Maintenance http://hotdogwarming.com/wp-content/uploads/2064EN.pdf and http://hotdogwarming.com/wp-content/uploads/1718EN.pdf
Your facility bought the HD system in in January 2013. Over 4 years of use for two warming systems results in an average cost of less than $5 per surgery day per system for the benefits of patient normothermia. Because the controllers are already paid for, the cost of replacing the warming components for the next 30 months would be less than $3.75 per system per day. That is extraordinary value for a medical device.
We apologize that this wasn't communicated effectively upon the initial sale. As a courtesy, we will replace your warming components at a discount if you contact Customer Service here http://hotdogwarming.com/contact/ and reference this conversation.
Thank you again for choosing HOTDOG Patient Warming and I hope we can continue to help you provide exceptional patient care!
HotDog Patient Warming System (Augustine Temperature Management) Reviews and Complaints
HotDog Patient Warming System (Augustine Temperature Management)’s earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of healthcare providers are exceptionally satisfied with patient warming performance.
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Overview of HotDog Patient Warming System (Augustine Temperature Management) complaint handling
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HotDog Patient Warming System (Augustine Temperature Management) Contacts
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HotDog Patient Warming System (Augustine Temperature Management) phone numbers+1 (888) 439-2767+1 (888) 439-2767Click up if you have successfully reached HotDog Patient Warming System (Augustine Temperature Management) by calling +1 (888) 439-2767 phone number 0 0 users reported that they have successfully reached HotDog Patient Warming System (Augustine Temperature Management) by calling +1 (888) 439-2767 phone number Click down if you have unsuccessfully reached HotDog Patient Warming System (Augustine Temperature Management) by calling +1 (888) 439-2767 phone number 0 0 users reported that they have UNsuccessfully reached HotDog Patient Warming System (Augustine Temperature Management) by calling +1 (888) 439-2767 phone number
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HotDog Patient Warming System (Augustine Temperature Management) emailsinfo@hotdog-usa.com100%Confidence score: 100%Support
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HotDog Patient Warming System (Augustine Temperature Management) address6581 City West Pkwy., Eden Prairie, Minnesota, 55344, United States
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HotDog Patient Warming System (Augustine Temperature Management) social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 10, 2025
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