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hot dog warming system
We spent over $10, 000 and purchased two patient warming systems from HotDog. The salesman was VERY pushy and at some point we gave in and bought them thinking that we would have them for many years.
Today, 3 years later, I get a call from a woman at HogDog saying that it was a courtesy call to let us know that we are WAY past due replacing our "reposable part" What are reposable parts, I asked! She said "oh, at 2 years the blankets expire and you have to replace them and you don't the alarm will go off suddenly do you? It could be a hazard to your patient. You can replace the parts for only $5000.
I almost fell to the ground! WHAT?$5000! That is 50% of what i paid for it! How come no one told us about this? I would have NEVER bought this! It doesn't make financial sense! She just very calmly kept repeating...they are expired and you have to replace them and you don't want the alarm to go off now do you?"
Bottom line, do not buy from this company. They are dishonest and they NEVER disclosed the fact that we had to replace parts! BEWARE!
I can't wait to find out what else they did not tell us...
The complaint has been investigated and resolved to the customer's satisfaction.
The proprietary polymer fabric that provides the safe & effective heating inside HotDog blankets and mattresses increases in resistance over time, which results in its finite life expectancy. These products have a 30-month expiry. Here are links to the IFUs on our website where that is highlighted in Care and Maintenance http://hotdogwarming.com/wp-content/uploads/2064EN.pdf and http://hotdogwarming.com/wp-content/uploads/1718EN.pdf
Your facility bought the HD system in in January 2013. Over 4 years of use for two warming systems results in an average cost of less than $5 per surgery day per system for the benefits of patient normothermia. Because the controllers are already paid for, the cost of replacing the warming components for the next 30 months would be less than $3.75 per system per day. That is extraordinary value for a medical device.
We apologize that this wasn't communicated effectively upon the initial sale. As a courtesy, we will replace your warming components at a discount if you contact Customer Service here http://hotdogwarming.com/contact/ and reference this conversation.
Thank you again for choosing HOTDOG Patient Warming and I hope we can continue to help you provide exceptional patient care!
Is HotDog Patient Warming System (Augustine Temperature Management) legit?
HotDog Patient Warming System (Augustine Temperature Management) earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for HotDog Patient Warming System (Augustine Temperature Management). The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
HotDog Patient Warming System (Augustine Temperature Management) resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Hotdogwarming.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Hotdogwarming.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Hotdogwarming.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Hotdogwarming.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from HotDog Patient Warming System (Augustine Temperature Management).
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from HotDog Patient Warming System (Augustine Temperature Management), but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to HotDog Patient Warming System (Augustine Temperature Management) has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- HotDog Patient Warming System (Augustine Temperature Management) has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
Overview of HotDog Patient Warming System (Augustine Temperature Management) complaint handling
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HotDog Patient Warming System (Augustine Temperature Management) contacts
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HotDog Patient Warming System (Augustine Temperature Management) phone numbers+1 (888) 439-2767+1 (888) 439-2767Click up if you have successfully reached HotDog Patient Warming System (Augustine Temperature Management) by calling +1 (888) 439-2767 phone number 0 0 users reported that they have successfully reached HotDog Patient Warming System (Augustine Temperature Management) by calling +1 (888) 439-2767 phone number Click down if you have UNsuccessfully reached HotDog Patient Warming System (Augustine Temperature Management) by calling +1 (888) 439-2767 phone number 0 0 users reported that they have UNsuccessfully reached HotDog Patient Warming System (Augustine Temperature Management) by calling +1 (888) 439-2767 phone number
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HotDog Patient Warming System (Augustine Temperature Management) emailsinfo@hotdog-usa.com100%Confidence score: 100%Support
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HotDog Patient Warming System (Augustine Temperature Management) address6581 City West Pkwy., Eden Prairie, Minnesota, 55344, United States
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HotDog Patient Warming System (Augustine Temperature Management) social media
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