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Honda Cars of Katy / Misquoted Price

1 United States

I took my 2008 Honda Accord in for an oil change under their service plan. When I picked my car up, they told me that there was something wrong with my rear brakes and that there was a lawsuit and I could get a reimbursement for the replacement. They quoted me a cost of $150 for the repair. I told them I would look up the details of the lawsuit at home before I brought it in to be fixed. I went home, looked up the lawsuit and saw that it was a valid issue. I then took it in the same day to get it taken care of.

When I went to pick up the car, the invoice said $238. I told them that the manager had quoted me a price of $150. After much discussion and denial, they finally called the manager who had quoted me the price to ask him. He confirmed the price, and they charged me $150.

What's more is that as I was walking out, I noticed the keys seemed a little lighter and I realized that they had only given me my car key back. The rest of my keychain which included my house key was missing. I searched my car, couldn't find it, and walked back in to ask the girl at the counter about where the rest of my keys were. They "looked" for it and told me they couldn't find it. At that point I knew that someone had stolen the rest of my key chain.

Needless to say after two terrible experiences with them in one day, I will not be going back. Bottom line: don't come here. They lie, they cheat, and they steal.


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