Menu
CB Insurance Services Homeland Healthcare

The good, the bad, and the ugly - discover what customers are saying about Homeland Healthcare

Welcome to our customer reviews and complaints page for Homeland Healthcare. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Homeland Healthcare.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Homeland Healthcare's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Homeland Healthcare, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Homeland Healthcare. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
P
9:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare Borders on Fraud; GROSS MISREPRESENTATION

STAY AWAY FROM THESE PEOPLE! Long story short, when something sounds too good to be true, it nearly always is. I was suped into being toldthe health care policy I was exploring was a "special offer" that would allow me to sign up as a part of a group, and that there was "no way of knowing how long the special offer would last". When I went to Markel's website (one of underwriters), there was no info available except to brokers. When I received my computer confirmation today, I saw it was listed as Homeland Healthcare. Imagine my surprise when I saw a link on the same page to this complaint website. Feeling too stupid to live after reading all of the others' complaints, I found that the check card I had used for the purchase was still processing the charge, and after calling my bank found that the charge cannot be disputed until it actually goes through. (The company did not accept American Express, which should have been my first clue). I did call Homeland Healthcare directly and they sent me a form that I have to fill out and FAX or hard copy mail, and then "sometime" in about two weeks from that date they will issue a refund for everything except the "one-time setup charge of $99.) I hope I can get the bank to dispute the charge once it completes processing while I mail the cancellation form overnight by return-receipt-required. I wanted so desperately to believe. I will aso be writing to both my and their states' Attorney General's office, to all of my professional associations, to AARP, AAA and just for good measure, will also write to the US Senator from my state, the Hon. Lindsey Graham. PLEASE! Stay away from this type of scam, and tell all your friends and co workers as well. I found them because I have a pre-existing condition (diabetes) and recently lost my job and cannot afford COBRA, even for the short term.

Read full review of Homeland Healthcare and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
soloflexpen
Dallas, US
Nov 30, 2011 7:09 pm EST

So, psa1121, what was the scam? You neglected to tell us what exactly was the problem with the health plan that you purchased. Was it health insurance or not? Or did you just read the complaints and cancel without finding out if the plan was good or not? There is a 30-day free look period for insurance policies you know?

Full disclosure here, I purchased a SmartCare PPO 5 plan through a broker for my mother who is diabetic. Until then, NO major medical company outside her group plan at work (she was laid off and COBRA premiums were higher than her mortgage payment; she is 58 yrs old) would touch her with a 10-feet pole. This plan works. PERIOD! The insurance company for the SmartCare product is Freedom Life Insurance and they are a reputable company. Homeland Healthcare may have some complaints about them (which insurance company doesn't?) and the way some of their outside brokers (mine excluded) do business may leave a lot to be desired but all they are, from what I could find out, is a 3rd party administrator. At the end of the day, what you need to know is if the claims-paying ability of the insurance company is solid. My mother will have this plan for 12 months come February 2012 and we are extremely satisfied with this product.

ComplaintsBoard
M
11:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare sent me a policy which I never agreed to purchase

A marketing rep. By the name of Erica called me to discuss this health package. I told her I needed to read what was being offered. She said I could read about the policy online. She also said I had 48 hours to decide if I wanted this policy. If I did not call her back I could not get the policy at the price quoted. I decided I did not want this bogus policy, so I did not call back. Within 72 hours of talking with Erica my bank had a withdrawal request from this bogus company. The bank is reversing the charges and blocking them from anymore charges. Do not even talk with theses people as the policy is not an insurance policy.

Read full review of Homeland Healthcare and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
L
L
luv2travel
Chester, US
Jan 28, 2010 11:36 pm EST

Homeland HealthCare is a scam. The company has not paid on a claim
which was submitted on December 8th, 2009. They paid less than a dollar for a prescription. Please do not consider buying any product from Homeland HealthCare. You will definitely be a victim of scam.

M
M
Med Agent
Palm Beach Gardens, US
Apr 05, 2010 2:38 pm EDT

Let me address the misinformation about the group plans. Yes it is a group plan and you get a "group certificate" of coverage. You are a member of the consumer group called "Affiliated Workers Association"...many of these "guarantee issue" plans from other companies are registered this way...Nothing new here.

And yes it is real insurance because it discounts the bills via negotiated rates and then pays claims as specified. So by definition it is insurance

Many of the posts here are complete lies by people who do not know what they are talking abbout...shame on them

A
A
adele giulian
Placida, US
May 24, 2010 7:40 pm EDT

Yes, I was one of at least four people that fell for the $75.00 non-refrundable enrollment fee. I hope I get the rest of my money back. I am cancelling asap as it is only a supplemental plan and does not pay for much at all. They are defintely making their money on geeting this $75.00 fee from everyone that calls them as they say it is an open enrollment and they can only accept a certain number of people within a certain length of time. I don't understand how companies such as this don't get shut down by the Insurance Commissioners of each state. Perhaps the Commissioner office gets a kickback?

B
B
Bill Hewitt
White Settlement, US
Jul 03, 2012 10:41 pm EDT

It does include limited benefit insurance. It is now a scam at all. On the other hand, there is a problem with telemarketers, many of whom are not licensed insurance agents, scamming prospective clients. Please report the matter to the Department of Insurance, the Better Business Bureau, and your state's attorney general. Unfortunately, you probably agreed, after being coached beforehand, to have your account charged. You were most likely told that they were in "open enrollment" or that there were a given number of applications left in your state. Any time you are told any of these things, you should run, not walk, away.
Note: the problem is not the AWA, it is the telemarketing firm. If you call Homeland Health Care directly, they tend to be helpful in resolving these kind of problems.

B
B
Brandon Wood
mckinney, US
Mar 24, 2011 5:25 am EDT

Hi my name is Brandon Wood. I am the CMO at Homeland HealthCare. I would like to get involved in this matter and see if we can resolve this claims issue to your satisfaction.

Can you provide me with your member number and the plan that you are currently on? Any information that you have from the claims payer denying the claim would be helpful as well.

We pride ourselves on customer service and I apologize that your needs have not been met.

With your permission, I would like to offer my help in getting this claims issue resolved for you.

Thanks,
Brandon

D
D
Dianne Little
Rockwall, US
May 05, 2010 11:45 am EDT

Is there anyone that has ANYTHING good to say about this company? I just received my cards on yesterday and I hope that I have not made a mistake by purchasing this insurance.When I do have to use this insurance I hope that there are no probems.
Please!, is there anyone with a positive comment? How can a company with all of these complaints remain in business?

ComplaintsBoard
M
5:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Homeland Healthcare Homeland Healthcare is Fraud

This is a FRAUD company. They mispresented themselves to us, as they were a Health Insurance Company. We found out right away that they were not and canceled the policy right away. They refuse to reverse the charges, because they survive off victims like us.
Don't buy it, they are not honest, just fraud!

Read full review of Homeland Healthcare and 2 comments
Update by Monika Coulson
Mar 28, 2011 9:04 pm EDT

Hello Brandon,
The case did not get resolved. Even though I canceled both policies, they told me that I only canceled one of them. Please send me your contact information, so I can give you more information on the case.
Thanks,
Monika

Update by Monika Coulson
Mar 02, 2011 5:24 pm EST

This company is FRAUD! I purchased the so-called health insurance for two of my employees and we found out later that they are not what they claimed but just a supplement. I canceled it right away, but they claimed that I never canceled it. One of my employees canceled it on its own as well, and they still are saying that we never canceled it. Fraud company and they survive on lies, registration fees and victims like us.

Hide full review
2 comments
Add a comment
J
J
jonS999
Fort Myers, US
Apr 05, 2011 6:43 pm EDT

Do not get this ins. its a scam. After reviewing the info they sent me i decided to cancel with in 30 days, so i sent an email to cancel the policy like the rep. told me i could do and get my refund, but they still debited my account and another rep. told me i needed to fill out the cancellation form that came in packet and when i told them there was no cancellation form in my packet and that another rep. said i could cancel by email or phone at anytime they said that was not true. This company is complete ### !

B
B
Brandon Wood
mckinney, US
Mar 24, 2011 5:10 am EDT

Monika,

Were you able to get your complaint resolved with Homeland? Can you send me tall of the names of your employees that you requested refunds for? Also did you fill out and submit the cancellation form? Was the insurance policy issued to your company or were you offered an association package thru the Affiliated Workers Association? It would be helpful to if you could send me your member id numbers and what the effective date of your coverage was supposed to be. I also need your current mailing address.

I am the CMO at Homeland HealthCare and I would like to get involved in this situation and resolve this matter to you and your employees satisfaction.

O am sorry for your experience and I would love to make this right for you.

Thanks,

Brandon

ComplaintsBoard
A
9:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Homeland Healthcare ALMOST SCAMMED

Thankfully, I ran across this site or I too would of been scammed! Yesterday I spoke with someone from America's Health Brokers (AHB) about a healthcare insurance policy provided through Homeland Healthcare. I was happy because my pre-existing health problems were covered with no waiting period, no deductible, no co-insurance and no co-pays. YEP, it sure sounded to good to be true... well, as the old adage says...IT IS TOO GOOD TO BE TRUE!

I spent over 6 hrs last night researching Markel Insurance, Markel Corporation, Homeland Healthcare, and AHB websites. Everything seemed to be on the up & up, but being skeptical (and exhausted) in these days of scams and scam artists, I felt another set of eyes and a fresh brain were in order. I sent my son the emails I received and all the websites I checked. He checked things over and did research of his own. He felt that most of it was legit, but expressed concern about the broker and agent at AHB. After speaking with him, I contacted my states Insurance Commissioner’s office, and spoke with both a legal advisor and a lady in the Consumer Complaints office. After consulting with the legal advisor, she pointed out this was a supplement/indemnity policy…. Not your basic health insurance. Hmmmm, the guy never said supplement to me, but then I didn’t read the very fine print either. Oh well, a little something is better than nothing I thought… even $309/mo was better than $800/mo my state’s High-Risk Pool insurance wants to charge. As far as complaints, Markel had 5 complaints; 2 for health insurance and 3 for another problem. Not bad for 60 yrs of business. There were no complaints filed for neither AHB or Homeland Healthcare. So far sounds good. Happy dance time I thought.

DANG Woman’s Intuition! Something was still bugging me, so I decided to look further, letting my fingers do the walking. I went back to Markel Corp. website and started clicking away. I found a listing of their brokers but AHB was not there. Time to work the phone lines again! I called Markel Corp. home office in Glen Allen, Va. and spoke with Lisa. I expressed my concerns about the broker AHB, and a possible scam. She assured me that AHB was one of their top brokers, however, if it would be comfortable for me, I could deal with Homeland Healthcare directly. She provided me with a direct line to the Homeland office. I was within seconds of picking up the phone, yet that dang intuition wouldn’t go away. I stared at he Google search box, and proceeded to type in Homeland Healthcare, and out popped Homeland Healthcare Complaints. I figured had nothing but time to lose to check it out.

Well, that’s my story from beginning to now, but definitely not the ending. . I read each and every complaint, and my heart goes out to all of you for the loss of money, hopes of finally having health coverage, and time spent trying to be treated fairly. If you have not done so yet, contact your states Insurance Commissioner and file a complaint with them. They also have legal advisors who may be able to help get your money back, it’s worth the time and effort.

My next step is to call the broker and advise him I have no use of his services. I will be more than happy to tell him why. I ‘m unsure if the agents/brokers are aware of how Homeland Healthcare treats their consumers, but my aim is to make them aware if they are not. I am considering a letter campaign to make others aware of these scam artists, as that is truly what they are. If you are interested in helping, need a sounding board feel free to contact me at [protected]@yahoo.com.

MORAL: Research, Research, and more Research until you run out of ideas or have tired fingers. If you get a brain freeze, tackle it after resting your brain Check websites such as this one. Don’t make hasty decisions; if they want your business they will allow you the time to make an informed decision! If they don’t, SAY NO! It’s sure to be a scam!

AND always listen to your inner intuition!

Read full review of Homeland Healthcare and 1 comment
Hide full review
1 comment
Add a comment
N
N
NMJRB
, US
Sep 14, 2011 8:41 pm EDT

Almost happened to me to. They baited and switched on a search engine that compares insurance policies. I received a really nice seeming plan, but the sales rep., who was very pleasant and friendly, dodged questions about specific details and could not provide me with a link to the specific details about the policy. Also could not get good, specific responses to emails.

ComplaintsBoard
B
9:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare Bad Company

I was diagnosed with cancer at the age of 20. I come to them needing help. I told the consultant that I needed covered labs and doctor visits since i get them every 3 months. She ensured me a great plan and even though it was costly I went with it. After 6 months I got a bill for labs and it was OUTRAGEOUS bill...I was so confused. The lady's name she said was laura and the number she gave me ended up being a juicer product number. When I called the company (Homeland) they said that sometimes their consultants are not truthful and lie. There was nothing they could do...
When it came time to redo my plan in august I told them I want to cancel and they sent me a packet and I returned it. In October my acct. overdrawn and the bank said they were still taking money out for sept. and oct. When I called them they said they would not return my money saying they didnt receive my packet. I have been paying the last two months in full at the doctors office so i asked if they would refund my money I spent for sept. and oct. and they said no. I was then transfered to a very very rude lady who yelled and wouldnt let me talk. Such a bad company! Pls dont go with them!

Read full review of Homeland Healthcare
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
5:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had been denied medical insurance through Kaiser and tried to find other medical insurance through the internet. Joe Borack of Homeland Healthcare was the 1st to reply to my request for medical insurance info. He described an insurance coverage plan that sounded too good to be true. He told me that it was just like group coverage through an employer ...

Read full review of Homeland Healthcare
ComplaintsBoard
T
7:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare lied about prescription

I submitted my first prescription that was supposed to be $10.00 as my agent checked on all my scripts to make sure that my generics were still covered at $10.00. I had my prescription Morphine Sulphate 60 mg and now I find out that it's going to cost me $116.00 because I have a monthly maximum of $150.00 that I wasn't told about by my agent. She gauranteed me that this prescription would cost me only $10. I do not have that kind of money, now I can't find anything out until monday, and then I don't know if I will get that prescription, and I have been taking these for quite some time for severe chronic pain. I don't know what I will do or what could happen to me if I can't take it like i'm supposed to. Help!

Read full review of Homeland Healthcare and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
T
T
tekoha
edmore, US
Oct 26, 2010 12:58 am EDT

i am on cobra which will be running out 12/30, and I have been looking. I was connected to homeland national care. I was told had to pay 90.00 to get things rolling, and that I could look over and cancell within 30 day with full refund. well I received over draft from my bank for 798.00 withdrawn. I am calling the tomorrow 10/26/10 and will not take no for an answer and I do have a lawyer and I think he can help me out.My cobra is 1300.00 per month for myself and husband. I cannot afford to give away 798.00. I cannot believe I was scammed as I worked in medical office and delt with insurances daily. The only thing I have received is a pharmacy card that says I can get up to 75%off...I certainly don't feel that this is worth 798.00

thanks,
Deb

M
M
Med Agent
Palm Beach Gardens, US
Apr 05, 2010 2:27 pm EDT

Homeland is not a scam. Didnt any of you bother to read the website or the brochure. It clearly lists all payments for each of the plans. It is a "defined benefit" plan and not a "major medical" plan. It says this on the website. If you can read you wouldnt be making these absurd claims. Homeland has 10's of thousands of very happy customers...and I know about 50 of them

A
A
ANGELDEB
Pascagoula, US
Dec 01, 2010 11:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I truly want to correct myselfrevise my comment on Homeland Healthcare... As I mentioned in my comment Markel, Homeland Healthcare, and America's Health Brokers all checked out to be legit in my extensive research. However, I came across many sites that have an abundant of complaints about them. These complaints range from misrepresentation, inability to cancel policy, refusal to refund funds, etc. My husband is retired and I am bedridden from a severe stroke. I am unable to get health coverage because of my pre=existing, can't qualify for Social Security Disability nor SSI, and we live on a fixed income. I can not afford to waste money! Enrollment fees are just that...it starts the process and non-refundable. As for being a scam, who really knows. I just don't want to be a victim.

Homeland Healthcare needs to learn that "Word of mouth" is the best advertising. Whether its 5 complaints or 200 complaints... sometimes 1 complaint is too much. Too many complaints can hurt them; maybe not tomorrow but in the future for sure. I do know these complaints have made my decision for me. Please do right by your consumers, and refund their money to them.

L
L
Lost money agin111
Goldsboro, US
Aug 01, 2009 6:01 pm EDT

I registered on line for health insurance information. Michelle Mosser (or something like that) contacted me. I am a 27 year old female with allergies. I was interested in the plan for $109.00. She kept calling me baby and babe and I was very uncomfortable. I have nothing against lesbian's but she over stepped the line. The background noise was terrible. I overheard someone talking about selling good pain pills and they could make big bucks. This company is not professional and they need to fire these telemarketers. I ended up calling and speaking with a representative with AIM. I just can't work with drug selling con people. It is a shame because I was ready to purchase their plan that day.

N
N
Numbr1Brokr
Davis, US
Jun 15, 2010 10:51 am EDT

I do not feel that attacking someones reading ability clearly defines an ajudication to these allegations. First off someone who knows Homeland Health knows their are thousands of companies that offer these plans and they are located in many different cities throughout the country just because one is bad does not mean they are all bad. Good luck to anyone who is having trouble finding a plan.

T
T
TxAgent
, US
Apr 28, 2010 8:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Well I hope you enjoy AIM because they lost their insurance backing for the 3rd time in six months.

J
J
justanotherbuyer12345
Sulphur, US
Sep 05, 2009 6:26 pm EDT

Oh gosh! I don't know who you are but you must be really insecure to react that way when someone is calling you a harmless name like babe. You need to lighten up!

I thought this company was great. It was nice to talk to someone sweet that actually cared how I felt. It makes the whole process seen less stressful!

ComplaintsBoard
M
7:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare Homeland Scam??

By the way many plans include small amounts of Critical Illness coverage (2.5K, 5K and even 10K). The NPX plans even have dental and vision discount plans included. Since Homeland pays claims it is REAL insurance BUT it is not major madical. Is is called a "defined benefit" plan. It is for the 20% (est) people who cannot qualify for major medical. In that regard it can be a great plan...although it has limits on coverage. And of course the network (BeechStreet or Multiplan) gives the the initial discounts off of the provider charges. The dishonest people posting complaints are comparing it to "major medical" plans which is not fair. I have many happy customers

Read full review of Homeland Healthcare and 2 comments
Update by Med Agent
Mar 28, 2010 6:11 pm EDT

The please complaining about Ho, eland Healthcare are liars. I have benn selling Homeland for 2 years. Everything is up-front on the website. SureCare has a 12 month wait on pre-ex (waived with current credible coverage) and NPX plans have no wait period. If the doctor is in BeechStreet they accept this insurance. Claims are paid promptly as per plan details (clearly specified on website). As with all "Limited Benefit" plans there are limits. The addition of a Critical Illness rider or policy helps fill these gaps. I have many, many happy customers.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Sarah Quinn
ft lauderdale, US
Jun 09, 2010 12:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree I have many happy customers every day pregnant, diab., and even more pre existing conditions most companies exclude.

O
O
Odie1745
, US
Apr 21, 2010 3:58 pm EDT

They are very specific that it is not major medical. And since I cant get any other insurance it is better than nothing

ComplaintsBoard
C
4:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare MISREPRESENTATION

Ok, well I guess I am one of the lucky ones in this string of complaints...after picking the agents brain for almost an hour to which he referred to this policy roughly 10 times as a "Group Plan" that is Nationwide I realized when I hung up the phone that this type of a policy does not exist... I am a licensed Insurance Agent and have been for many years, I write Property and Casualty so I know just enough about Health Insurance to get me in trouble...
This policy as verified with the companies home office is a "Limited Benefit Health benefit Plan" which is a far cry from "Group Insurance". While researching this as I am a sceptic by nature I came across all the complaints and the negative BBB reports and immediately called the agent to advise him that I want the policy cancelled, he advised that Jay in the Accounting Department would contact me immediately to cancel...Well, he never called me and it's been 2 hours...I immediately called my bank and got the Dispute Department as the charges were presented within minutes of my conversation with this agent, probably before we even hung up the phone...
The charge seems to have been reversed by my bank already so I am lucky, some of us have not been so lucky...
THIS LIMITED BENEFIT POLICY IS/NEVER WAS DESIGNED TO REPLACE A COMPREHENSIVE HEALTHCARE PLAN AND WILL BANKRUPT YOU IN THE EVENT OF AN ILLNESS, IT WAS CREATED FOR PEOPLE WHO ARE UNINSURABLE, OR AS A GAP COVERAGE IN ADDITION TO YOUR EXISTING INSURANCE...
Hope this posting saves someone else the Heart palpitations that I just went through, consumers beware!

Celest LaVergne
Boca Raton

Read full review of Homeland Healthcare and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
D
D
D Pitcher
Little Meadows, US
Feb 22, 2011 4:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

If it sounds too good to be true...IT IS! Can't believe I was so duped by these people. Was told one thing on the phone and what I got was far from it. Tried calling...first time I got an answer but when I began my questions they hung up and couldn't make contact again. So we will see about the refund. Hopefully I am only out the $99

I
I
Insurance Slayer
Miami, US
Jun 01, 2011 5:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was sold to a Limited Benefit Health benefit Discount Plan By a crafty insurance sales person from HomeLand Healthcare as a "Group Insurance but not quite a Mayor Medical Insurance " with no out of pocket deductibles for medical or doctor's visit with Homeland paying 100% of the tab and even throwing a freebie 10-20, 000 life insurance bonus to my Wife if I die soon !

I wonder they were expecting me to die young by me being drowned in medical bills they would have not payed !

If this Company sounds to good to be true chances are is Not True Folks, Thanks to this site My eyes were open to the " BIG FAT LIE " this company were producing to hook desperate people with preexisting conditions like me !

I thought about writing to the BBB but it will be a waste of time since they have very limited power to prosecute companies like these one !

B
B
Brandon Wood
mckinney, US
Mar 24, 2011 5:20 am EDT

I want to make sure that your concerns are being answered and that Homeland has refunded your money.

My name is Brandon Wood and I am the Chief Marketing Officer at Homeland HealthCare. I want to get involved and help resolve this matter to your satisfaction.

I do apologize for the level of service you have received and I would like to understand who the agent was that sold you this policy and what you felt you were buying. This is a limited benefit health insurance policy. It is not major medical insurance and it should not be used to replace major med.

I want to make sure I resolve this complaint to your satisfaction. Please send me your member number and your date of cancellation. I will have this resolved to your satisfaction.

Thanks and I apologize for any problems you have encountered.

Brandon

B
B
Barbara Woolard
Pinetown, US
Oct 25, 2010 6:52 pm EDT

I was told by this company several times that my doctor and my hospital was in their network. I took out the policy July 1, 2010 and have now found out after filing a claim that the hospital has not been a participant since 2004. Not only am I out $2400 for the preminums I have to pay over $1700 for a CT Scan and $123.00 for reading of this scan. I was lied to and am very hurt there are people out there who make a living out of cheating us senior citizens out of our hard earned money. Is there nothing that can be done about this? I'm calling the Commissioner of Insurance to see what if anything can be done!

S
S
Sarah Quinn
ft lauderdale, US
Jun 09, 2010 12:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you were realy a health insurance agent you would realize that over 8 million people go with coverage because they get denied and if sold properly this limited cash dollar paying product will help people.

ComplaintsBoard
D
2:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare FRAUD CHEAT AND SCAM

I WAS ONLINE LOOKING FOR HEALTHCARE WHEN I GET A CALL BY A REPRESENTATIVE FROM HOMELAND HEALTH CARE BY NAME OF MARIO TELL ME HOW GOOD THE HOMELAND HEALTH CARE WAS AND IF I WAS UNHAPPY WITH PROGRAM I WOULD GET A FULL REFUND BACK I CANCEL THIS AFTER SEEN THE COMPLAINTS OF THIS COMPANY. WAS ONLY REFUNFD 168.00 NOT MY FULL AMOUNT THAT I WAS TOLD BY MARIO WHEN I SIGN UP AND WAS NOT HAPPY I WOULD A FULL REFUND BACK . TODAY I CONTACT HOMELAND HEALTH CARE MEMBER SERVICE I WAS TOLD BY SOME MEAN AND RUDE LADY NO ONLY 168.00 WAS TO BE REFUND. I WAS MISLEAD BY IT'S REPRESTATIVE THIS COMPANY WOULD REFUND MY FULL PAYMENT . THIS COMPANY IS FULL OF BS AND A JOKE TO THE PEOPLE, A BIG FRAUD, CHEAT AND SCAM. PLEASE BEWARE OF THIS COMPANY AND THE SCAM THEY PULL ON PEOPLE. ~VERY DECEITFUL COMPANY ~ BEWARE **BEWARE ** BEWARE ** BEWARE**BEWARE**BEWARE

Read full review of Homeland Healthcare and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
gagootza
st louis, US
Jul 02, 2010 5:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i was looking for healthcare insurance with a friend of mine and we couldn't come up with anything and when she was about to leave the phone rang, a women named kristen told me she could give me a good plan for $250 a monthe, no deductable and a $125 enrollment fee, and also the price was locked in for five years.something sounded rotten in denmark so i called to cancel she said she didn't understand whybut now i have to fill out a form that says cancelation request.i'm emailing the insurance commisioner and all the higher up officials i can get my hands on, and in the end a lawyer.these people should be ashamed of themselves stealing money from people like all of you and me

P
P
Patricia Barbour-Smith
Travelers Rest, US
Jan 28, 2010 10:25 am EST

I am very disappointed with the homeland healthcare as well. I haven't gotten any of my money back. I am sending the papers back in to get my monies back. I hope that I get something back, I even canceled the card that was used so they couldn't get any more of my money.

ComplaintsBoard
S
6:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare DRUG SOLD FROM BUSINESS/fraud/scam

I called to get health insurance on me and my two children. I spoke with Al Brookins. He badgered me and told me I couldn't do any better for me and my kids. He told me I was a terrible provider for my kids. I told him I had a pre-existing condition with my back and I was in constant pain. He told me he could sell me some good drugs. I was appalled I asked if these calls were monitored he said he runs the whole department and he can delete this call. He says he gets hard core pain medicine and sells to different customers he says the whole damn health insurance ### is a front. They are in the DRUG BUSINESS>>>>>>

Read full review of Homeland Healthcare and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
TxAgent
, US
Apr 28, 2010 8:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

BUSTED! Hahaha. That's what happens when you don't tell both sides of the story, Savannah.

F
F
Fatherof Trey
Dallas, US
Sep 18, 2009 11:13 am EDT

Here is the email Savannah Thompson sent me prior
From: Savannah Thompson [stdesignsite@gmail.com]
Sent: Thursday, September 17, 2009 10:12 PM
To: Al Brookins
Subject: Re: If you're still looking for health insurance or about to lose the coverage you presently have, I can help

Please STOP sending emails! Take me off your list and out of your system! Mr. Brookins, persistance in this manor is obnoxious and makes a customer NOT want to even speak with you, let alone buy health "insurance" from you. I'm very sorry, I'm sure working to earn commission sucks! But don't be a pushy ###! Leave me alone! Thank you!

Sent from my iPhone

S
S
SavvySavan
Tallahassee, US
Sep 18, 2009 9:11 am EDT

Here is a message that Mr. Brookins emailed me :) Isn't he wonderful...NOT! WOW this man is SICK!

"On Thu, Sep 17, 2009 at 11:58 PM, Al Brookins wrote:
> In the future please do not take out your personal issues on those trying to help. I understand your frustration and do apologize as the system automatically sends out emails but several of them stated that if you did not need our help to reply back and let us know that. Going forward if you do not want emails a wise thing would be not to put your email and other personal information on the internet. Actually based off of your medical history and height to weight ratio also know as BMI you are an auto decline for major medical on an individual basis and honestly if I were in your situation I guess I would be a little frustrated and angry but at this time due to the reasons stated you are too high a risk. Good luck with your search. Oh just an FYI I am a salaried employee and spent more today on plane tickets, hotel reservations and my car rental for my vacation than you most likely make in a month. Don't assume, you remember what your teacher told you about that in high school as it was just a little over 4 years ago for you. :)
>
> Best Regards
> Al Brookins-Licensed Agent
> Website: www.homeland4one.com/26822
> 2435 N.Central Exp. Suite 100
> Richardson, TX 75080
> [protected] ext 122
> al.brookins@homelandhealthcare.com
> ______________________________________"

M
M
mamagee
Dallas, US
Sep 01, 2009 11:53 pm EDT

This is bogus! This individual is personally slandering Al Brookins and this company. You obviously are a messed up person who doesnt have anything else better to do with your time. Blatent lies must make you feel good! If you really have a complaint then complain but there is no need make things up because you couldnt get what you wanted. You know there are 2 kinds of people out there people who hide behind the truth with lies and those that just tell the truth.

You have to be a coward since you are hiding behind this posting and not willing to put your name on this complaint. Chicken? or what? I get it you must be an ex-employee! LOL

I've known Al personally for over 5 years. This posting is farthest from the truth. I've recommended a number of clients to him and his company. He is a very trust worthy person who loves to help people. This slander is offensive I can only imagine what it is doing to him and his family you are messing with this man's livelihood!

ComplaintsBoard
M
9:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Homeland Healthcare Fraud

I was looking for insurance since I was not going to continue the overpriced COBRA benefits and they called me once I entered my information on eInsurance.com. Gave me their sales pitch and I took it. They send you to someone else to record the transaction to protect themselves and the last thing he told me was that this is not Helath Insurance very quickly even though the saleslady said it was. Anyway I got the information in the mail and on the card it said THIS IS NOT INSURANCE which they also misspelled my last name. I called and cancelled the "insurance" and I am still waiting for the refund. I called today and they told me it takes 30 days to get my money back due to their company policy. BEWARE of this company!

Read full review of Homeland Healthcare and 13 comments
Update by MCinNC
Mar 04, 2009 1:16 pm EST

It's a scam, they'll slip it in at the last minute that it's not insurance. I believe they sold me the silver plan. I am still waiting for my refund, minus the $75 transaction fee of course.

Homeland Healthcare's refund policy requires at least a thirty (30) day turnaround. We understand that your transaction shows immediately on your account; however, a banking or financial institution can take up to three weeks to release these funds, depending on their individual company policy. Our thirty (30) day policy ensures that there has been enough time for the institution to release the funds and/or advise us of any issues encountered during the collection process.

Homeland Healthcare LLC

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
I
I
insurance irritations
Johnson Creek, US
Aug 19, 2009 4:57 pm EDT

The people who call to sell this "insurance" make it seem that you are buying in to a group plan. It has all the sounding of a group plan but it not. It is not even credible insurance coverage.

When I tried to cancel the plan I was talked to by Marcos who said that he was the Customer Service Manager and in fact it was a group plan and was correctly sold by the agent.

I have been trying to get a bill paid from a doctor visit in December of 08. They keep asking for unreasonable amounts of info just to keep from paying on this bill, which I don't believe they ever will.

Buyer beware!

M
M
Med Agent
Palm Beach Gardens, US
Mar 28, 2010 7:38 pm EDT

Many of the complaints here are not valid. Firstly Homeland is the product and Markel Insurance is the insurance company underwriting the product. It is traded on the NY Stock Exchange under the symbol MKL. Secondly many of these complaints are about insurance agents or brokers who are either untrained or dishonest NOT Homeland. Thirdly...the specific benefits are listed very clearly on the website. I personally send my customers to the website AND mail them a copy of the benefits BEFORE the buy the plan.

It you have a problem with "Defined Benefit" plans then go buy a "major medical" plan...it is a better plan. BUT as you know many people are turned down and cannot qualify for "major medical plans.

I know many of these plans and Homeland is one of the best with many many happy customers.

M
M
Med Agent
Palm Beach Gardens, US
Apr 05, 2010 2:47 pm EDT

Several absurd complaints deal with cancelling the plan and not getting your money back
#1) The $75 application fee goes towards printing and delivering the new member kit. This money is spent so it is non-refundable
#2) One person here wants money for his past insurance...NO way Jose...you only get your money back for future un-used insurance

Homeland is very easy to deal with and will refund your money with no questions asked BUT there has to be some rules?

And lastly many of the complaints here are about independent brokers NOT Homeland Insurance. Please understand the difference between the two.

M
M
manndy
, US
Nov 10, 2011 6:08 pm EST

I just signed up for a PPO group policy. I have shopped around for health insurance and this policy, the way it was sold to me, sounds legit. Does anyone have complaints about the PPO group (AWA) individual policy?

S
S
Sarah Quinn
ft lauderdale, US
Jun 09, 2010 12:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree I refer many people who get turned down to Homeland healthcare and they have been very happy.

T
T
TxAgent
, US
Apr 28, 2010 8:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To clarify, Homelands products ARE real health insurance, they are NOT major medical policies. There is a difference.

There's 3 types of health insurance out there:

Major medical, which 90% of you don't qualify for, discount plans which we all know you don't want, and fully insured limited benefit health insurance which is the best you can get. On the flipside, how can you expect paying for a lower cost plan to give you this INSANE amount of coverage as opposed to the higher cost plans? People buy a Bronze plan for $109 a month and expect the world. Given, there are some agents out there that willingly deceive, and as we find out about it, they are tossed out as fast as possible.

Fact of the matter is, someone always gets screwed. Whether it's Homeland, or Blue Cross. I've seen the claims for Homeland, I see the ones that get paid, and they are BIG. Sometimes, not everything works out in ones favor. Stop putting a bad name on Homeland because something didn't work right. Had you not been with homeland, you either would have had nothing or some crappy discount plan or low-end limited benefit health insurance. Like it or not, for most of you, this is the best you can get. But the good news is, it's real insurance and it works. I can't even begin to fathom how many of these complaints screwed people out of insurance altogether. Thanks everyone!

H
H
Homeland Insurance STINKS
Gu, US
Apr 03, 2010 10:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband and I were both told this was a major health insurance policy. Just after we found out this was not major medical coverage I was denied insurance with a reputable insurance company. If we had not been deceived I would have been covered under the cobra plan and would not now be facing large medical bills due to the major heart attack I had one week after being denied major medical insurance. My husband is in Iraq for a year. Our plans were to get out of debt and have money to buy a house well guess you know how that is going to work out. No house for us and now I am not able to get any insurance because of pre-existing condition. Wish companies had to pay for their employees screw ups like this one.

I
I
insurance irritations
Johnson Creek, US
Aug 19, 2009 5:03 pm EDT

You can get creditible insurance coverage for sometimes less than that amount that Homeland states and your bills will get paid. Don't fall for any of these so called claims. They will run you around asking for more and more info and even though you know it's been sent, they will claim they don't have it.

I have sent them so much paperwork and have been waiting since Dec 08 to have a bill paid. I am cancelling and the money I will save will pay the bill in 2 months - I've been waiting 8!

Keep checking, look into your state program and use the referrals that they offer. There is legimate coverage out there if you don't have any! Don't be scammed by this company any longer!

J
J
jim robinson
, US
May 19, 2009 10:54 am EDT

well there is a lot of discount plans out there now, homeland on the lower silver plan is of somewhat a discount plan, but it is still decent for people that can't afford major medical, i am in the insurance bussiness if your are not satisfied with homeland check out our product, the website is www.usateamcorp.com if you are interested and would like to sign up for it you may contact me at taw62675@yahoo.com we are not currently in mississippi or alabama at this time

F
F
f.bryant
, US
Apr 02, 2009 11:35 am EDT

i sign up for this same thing they told me it was issurance .They have not help with any of my billsI have been with them since jan.09 I will soon be canceling my policy.
they said they need proof of my previous ins urance .Isent it priortity mail and they keep saying they have not recieve it .

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.