Higher One / Higher One
COLLEGE STUDENTS EXPERIENCE DELAYS IN FUNDING RELEASES AND USE OF FUNDS THROUGH THIS INSTITUTION:
The Higher One Debit MasterCard® is issued by Wright Express Financial Services Corporation pursuant to license from MasterCard International Incorporated. The card is administered by Higher One, Inc.
College Institutions have made a grave mistake in allowing this institution: Higher One to have exclusive 1st control over student funds:
1. Higher One dates showing FAFSA funds release never match with government. This company is seeing your student aide money before you and determining when to send you a card. It was two weeks behind my FAFSA disclosure letter showing my funds had been in Higher One's system - TWO WEEK. THEN HAD TO WAIT ANOTHER WEEK TO GET CARD.
2. DELAY TACTICS: Even though FAFSA recognizes who you are, the IRS know who you are, have had to send (5) faxes to Higher One with State ID, SS CARD, BIRTH CERTIFICATE, HOME LEASE, AND UTILITY BILL - to proof who I am. HELLO !!! FAFSA, IRS AND COLLEGES ARE ALL ENCRYPTED - VERI-SIGN SYSTEMS !!! WHY ARE YOU DELAYING STUDENTS WITH THIS NON-SENSE WHO NEED TO GET BOOKS AND LEARNING MATERIAL FOR SCHOOL !!!
3. THEN OF COURSE, ALL (5 ) FAXES NOT RECEIVED -- OKAY SO TRIED TO USE UPLOAD BROWSE FOR DOCUMENT OFFER ON WEBSITE. ONLY ACCEPT 250 KB'S - SO WHAT DOCUMENT YOU KNOW ARE THAT SMALL ON SCANS. TRIED JNG, TIFF & PDF LOAD...NOW WOULD TAKE !!!
4. USING THE CARD: FEE DISCLOUSRE DOES NOT TELL YOU - WILL CHARGE ATM FEE ON THEIR SIDE AND ATMS SIDE - SO YOU GET DOUBLE HIT WITH FEES.
5. ACCOUNT HOLDS: SO KEEP THREATENING TO HOLD YOU FUNDS UNTIL CAN VERIFY WHO YOU ARE !!! DUH !!!
6. DECIDE TO TRANSFER SCHOOL FUNDS TO A REAL BANK, SINCE HIGHER ONE IS OWNED BY WRIGHT FINANCIAL EXPRESS...A FINANCE COMPANY - NOT A BANKING INSTITUITION -- ONLY GIVEN RIGHTS TO MASTER CARD ISSUES.
7. KEEPS LOOSING FAXES OF ACH BANK TRANSFER FORMS : EVEN THOUGHT MY BANK FAXED TO THEM IN MY PRESENCE. THEN LATER DATE HAD TO REFAX MYSELF WITH PREV TRANSMISSION RECEIPT.
8. FINALLY ACH TRANSFER TO ANOTHER BANK SHOWS - OH GOD !! FINALLY.
NOW HERE'S THE NEXT KICKER...ONLY TRANSFERED ON SET OF MY FUNDS...NOT ALL MONIES AT ONCE...
** CAN YOU BELIEVE WHAT STUDENTS ARE DEALING WITH -- ALL THIS WHILE TRYING TO MAINTAIN A GPA...
*** FINAL DECISION: REPORTING HIGHER ONE- WRIGHT FINANCIAL EXPRESS TO THE FEDERAL TRADE COMMISSION (FTC) AND FAFSA - STUDENT.GOV. THEY HAVE NOT CONTROL OVER THIS VENDOR...NOR DOES THE STUDENT AND THE STUDENTS ARE SUFFERING THE PRICE...LITERALLY !!! ****
More Higher One Complaints & Reviews
- Higher One - For the past 6 - 8 wks I have not been able to access my account online 
- Higher One - Employment
- Higher One - fraud 
- Higher One - refuses to release funds 
- Higher One - Unrequested account, terrible cust svc & fees to retrieve fed student funds 
- Higher One Card - Fee's Higher One Card 
- Higher One - Money Taken from Account 
- Higher One - Higher one lies about cash back for purchases 
- Higher One - unjustified fees 
- Higher One - ATM Card