Herbal Groups
reviews and complaints

I called this company after seeing a TV ad for a "blue pill" alternative.
The sales lady over the phone kept encouraging me to buy their "better blue pill" and insinuating that it was a generic Sildenafil (Viagra) which I had already been buying from another company.
When shipped, the pills were merely a men's dietary "supplement" which has strong claims printed on the bottles about their sexual effectiveness.
After 5 days of taking the recommended dosages in which I had sexual activity planned, I found the pills to be totally inferior and ineffectual to even other similar men's sexual supplements that I've purchased over the counter which are far more effective and far cheaper in price.
I contacted their customer service by phone and email. The phone customer service agent offered to refund my near $100 credit card charge with the return of the pills ( at my own postage expense). She said it would take 2-3 weeks for my refund.
OR...Here's the HUGE RED FLAG...she offered to refund me $50 TODAY on my credit card!
Tell me that doesn't sound like a shady deal from a questionable company!
Something like a bribe to take the money and shut up!
That's why I'm here now to record a formal complaint.
The emphasis of their original sales pitch to phone customers like me has all the factors of "bait and switch" techniques- talking about Viagra and Cialis drug product, but then switching you to an enticing offer of their (well-scripted phone sales staff) "better blue pills".
Which I've now found to be similar to a mere placebo.
This whole transaction and every response to me from Herbal Groups has been an absolute farce!

I called in after an advertisement for pills similar to the blue pill. I placed an order for what I thought was that product, and they sent my herbal supplements. I called and griped about it, but everyone just told me to call customer service. I never have time to wait on the phone for a rep. I left it alone but now I noticed that you have taken money from my account twice. I would not have noticed except for thod time I received more of your pills which I don't want. I have all those I was sent the first time.
The worst thing is that you have shared my information with other businesses and they are sending pornographic material that my children have seen in my mailbox. I am very upset. I want all my money back in my account and I will gladly return all your pills.

I ordered supplements from HerbalSC.com over the phone when I saw an advertisement on the television. I made the order on Jan 4 and paid with my credit card. I received the order on Jan 13. When I got my credit card statement, there were 2 charges for $2.95 each on Jan 15. One was to Teledr4less and the other was to IDsweep360. When the 2 services were called they said I had ordered. They were going to charge me $99 monthly for each service. The services were cancelled. They said I ordered on the phone call made to HerbalSC on Jan 4th. At no time did I order any other services or free trials. I feel like HerbalSC is a big SCAM.

For all of you people thinking everyone involved in this company is "in on scamming you" think again. A lot of these call reps are lead to believe they really are helping people and working for a reputable company. They do what their told to do in order to get a paycheck. And another thing, if some of you would read or pay attention during the billing disclosure, you wouldn't have a problem!

I've tried this product for a week I've seen the results and also there is bruising around the area where I had the patches I've been trying to call and cancel my 14 day free trial and no one is answering the phone and they keep saying they're closed I would really like to know if it's been canceled or not I left a message and everything and I only that it is made me very hyper it made me sick one day and I didn't like it

I ordered a free trial offer and paid shipping for $5.99. Weeks later I received six bottles and my credit card was charged $99.87. I tried to reach them by email and they no longer receive emails. I called customer service and music plays for 15 minutes and the call just ends. Then they automatically charge your credit card and continue to send you these products every 2 months. So now I have to cancel my card. This is a scam!

I ordered a FREE sample of this product- Intra Cleanse which stated you had to pay shipping and handling and you would receive a FREE sample of this cleansing product. Once received, it states on the information insert that if you do not return the unused portion within two weeks your account will be charged $88.73! The website does not work and the phone number keeps disconnecting. I did reach an operator and she put me on hold, then the line was conveniently disconnected. I WILL be getting to the bottom this even if I have to contact a lawyer.

I also was mislead by this company's add for a "Risk Free" trial. I expected to pay the shipping charges to sample this product, then discovered I would be billed $88.73 for the product. Many of us apparently missed this information in the fine print of the Terms & Conditions. I am not interested in doing business with a company whose business practice is to catch people unaware. My experience, so far, has been better than some. I had only the shipping charges (That I had agreed to) on my credit card statement. I did not open the product. I emailed Paul Avila @herbalgroups.com. I also called Customer Service at [protected]. I received immediate response and was assured from both places that I could return the product, and would not be billed. I will watch closely to be sure it will happen this way. (Paul Avila made an offer for me to try the product, at NO cost, then just reorder if I chose to. I was not interested.) Since Mr. Avila wrote eloquently that Herbal Groups is a reputable company, I wrote back that I could not trust a company that would use these promotion practices. Perhaps it would help if they received many such responses from potential customers.

I sent away for the intra cleanse system for $5.95, when I received the product there were 4 bottles in total in the envelope and I was informed that I would be charged for the products in 2 weeks if I did not send the bottles back to them within the 2 weeks... problem was I received them 2 weeks after ordering them. I tried calling numerous times, left my name and number several times, sat on hold this last time for over 30 minutes before someone picked up and when I stated that I would like my money back and that their products were on the way back to them, the man on the other line told me we " have a bad connection" and the line went dead. This is the biggest scam and I am now determined to get my money back no matter how.

I ordered a free trial offer and paid shipping for $5.99. Weeks later I received six bottles and my credit card was charged $99.87. I tried to reach them by email and they no longer receive emails. I called customer service and music plays for 15 minutes and the call just ends. Then they automatically charge your credit card and continue to send you these products every 2 months. So now I have to cancel my card. This is a scam!

I ordered a FREE sample of this product- Intra Cleanse which stated you had to pay shipping and handling and you would recieve a FREE sample of this cleansing roduct. Once recieved, it states on the infomation insert that if you do not return the unused portion within two weeks your account will be charged $88.73! The website does not work and the phone number keeps disconnecting. I did reach an operator and she put me on hold, then the line was convienently disconnected. I WILL be getting to the bottom this even if I have to contact a lawyer.

i ordered a colon cleanser shipping charges only were to be charged. i got things i did not order and before i could send them back they took $80.00 out of my account without my permission. now i can't even get them by phone, the number1-[protected] is a dead number. the web sight cannot be found either, what can i do to correct this?

nora renteria address above

Placed an order with Herbal Groups Inc. after seeing an add on nation wide TV for diet products. The add stated that it was a free trial but I was charged $99.86 before I had a chance to return the product. I have reviewed this company on Google and have found numerous complaints similar to my experience. When I tried to call Herbal Groups about sending the order back I was treated to a free ten miute piano concert and then a disconnect that hung up my phone, tried three different times and got the same results. I used a credit card to pay for the shipment and was told by my bank that nothing could be done about the charges but, in order to prevent further charges, was advised to cancel my card and I did so. This company should be put out of business by the California Attorney General and be made to make restitution to all that ordered their trial product.