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Healthy Back Institute / medium far infrared heating pad

Austin, TX, United States Review updated:
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Paid about $250 for this heating pad, which I used for about a month and loved until the controller quit working. The rep said they'd had trouble with them and had upgraded, so they'd send me another cord. That worked great for another month and then the same thing happened - it just quit working. This time, I sent both the controllers and the heating pad back at great expense and they mailed me another one (with another of the original faulty controllers). You guessed it - it didn't work out of the box! At that point, I was in the process of moving and life became too complicated to deal with it further. It is disappointing to deal with a company that produces inferior quality merchandise.

Ol
May 31, 2016
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Comments

  • Ev
      Aug 18, 2016

    Sorry for the delay in responding we just learned of this site a short while ago, Please fill out a ticket from this link and simply ask for a new controller, They will ship on out the next day.

    https://thehealthybackinstitute.zendesk.com/tickets/new

    Steve HBI-Staff

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