[Resolved] Headspace / Impossible to cancel subscription
I got a free trial for meditation app Headspace.
Tried to cancel it as it was not for me, and they do not cancel it right away.
They sent email saying that that are processing my cancellation. 48-72 hours.
Just have read other comments on their blog, this is happening since 2014.
I guess I will be paying for extra month...probably paying for many month!
This is such a scam!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Headspace Customer Care's Response, Dec 08, 2016
Hi, Olga. My name is Lupe and I am the VP of Customer Experience at Headspace. We sincerely apologize for the delay in resolving this issue for you. I do see that that we have since taken care of this request for you, but can certainly understand how frustrating this for you. We've truly sorry - clearly this is not our intention. To provide complete transparency - we have experienced a surge in users, which has increased incoming requests and volume for our Customer Experience team. It has led to some delays in responses, which clearly impacted you. We are working day and night to get through requests, so rest assured that our goal is not ignore our users. We value our community and are constantly working towards making improvements. As a quickly growing company, we are experiencing some pain points with volume, but please know we are aware of it and tackling it as best as we can for our customers. Thank you for your patience and if you ever wish to return to Headspace, we'd be happy to provide you with a 6-month complimentary subscription for the trouble. Simply send us a note at [protected]@headspace.com and we'll apply it to your account. Thank you for being a part of the Headspace community.