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Hawaiian Telcom / Charge for a service I did not order

1 United States Review updated:

The customer service representative I spoke with today was very unfriendly and accused me of being dishonest. Here's what happened. I moved into my rental apartment 2.5 years ago and from that day on I had cable TV and Internet. I never questioned it because condos often times come with extras. I only had a Hawaiian Telcom home phone account. Then about 3 months ago I wanted to sign up for a Hawaiian Telcom Internet business account. The customer service representative, after many questions, told me that I currently shouldn't have any Internet because I'm not being charged for it. I was surprised to hear that because I assumed it is included in my apartment (just like my cable TV is).

Shortly after I signed up for a business Internet account, I received a bill for past Internet service. So now they suddenly want me to pay for their mistake (which I wasn't even aware of nor signed up in the first place). I spoke with another agent about 2 months ago regarding this invoice (which is over $950) and she told me to disregard it, which I did. She said it will be fixed and I don't have to pay it. So I also disregarded the following 2 invoices.

Today I received another one and this time it says that they will disconnect my account if I don't pay and send a collection agency. So when I talked to another agent today, he was nasty and told me it is my fault that I didn't notice that I'm not being charged for my Internet service. I will cancel my account and switch to another provider. That's for sure!

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  • Ma
      13th of Nov, 2015
    0 Votes

    Long storry short..My experience with this company ..Extremely rude and unprofessional customer service. The classic bate and switch, overcharge scam! I'm done with Hawaii Telcom. Back to step filing complaints with the BBB!

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