GT Express Ready Set Go — Bogus additional charges
After watching infomercial about new GT Express Ready Set go product, I decided to order online. When paying for order I noticed they charged me for a receipe club that I had clicked No Thanks to. Because I figured I could straighten this out after I placed the order I continued to process the order. I also noticed the shipping and handling increased from $17 to $22. I tried to call customer service and found out they were closed. I sent an email instead with of course no reply. I finally talked to their customer service to be told that I clicked yes to the recipe club and after insisting that I knew better they said they would refund $4.95 to me. I insisted on the $9.95 and they said okay. Nothing was mentioned about the additional shipping and handling. I asked if item had shipped and of course they told me it was in the process and they could not cancel. The selling points on this item in the informercial is the installment payments and free expidited shipping. I ordered Saturday and this is Wednesday and it still has not shipped and was told 7-10 days after it did ship and that was their expidited shipping because normally it takes 20 days. They charged me the full amount also, and said I choose that option also. The original product is a good product, who knows about this new product, but it sadens me that they have resorted to these shady business products. I will be reporting to the Better Business Bureau. Oh, I was also told to refuse package, but I will probably not be able to recover all of the money I have been charged, and I shipped to my home and will not be home to refuse it.