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Green Tea Purity / Took 5.97 $ 79.95 twice and now won't refund any

1 China Review updated:

I bought the trail size and not even 3 days later they took not only the $3.95 for shipping but aslo $79.95 twice out of my account. Now I get no return email are nothing. This is all my emails back ansd fouth with these peoples!Dear dawnine pomisino

Thank you for your purchase of 1xGreen Tea Purity FREE .

We have successfully processed your order.

We hope you enjoy the items that you have purchased.

We deeply appreciate your business and hope to hear from you soon.

Your order ID is: GT107555

Total Charges: 3.95

Statement on your credit card would appear as DESCRIPTOR: PURE-G HEALTH [protected]

If you have any questions regarding your order, please do not hesitate to reply me with questions, such that we may be able to resolve any issues as swiftly as possible.

Your item(s) will be shipped and you should expect them within 8 - 10 business days.

Thank you and best regards!

Customer Support
Hi,


Thanks for your email.


As stated from our previous emails;


Please let me know:


1. The amount that was deducted from your card


2. The charge descriptor that appears on your card's statement


I will be most happy to assist you on this matter thereafter.


Best regards,


Dave Holt

Customer support


You people took $79.95 from my checking account and I want it back not only did you took it out once but twice in the same day, read the email and you would know what I’m request or inquiry about.


From: Customer Support [mailto:michael.jacobs02@gmail.com]
Sent: Friday, June 26, 2009 3:40 AM

Subject: Re:


Hi,


Thanks for your email.


Kindly note that we are unsure of the assistance required.


Do let us know your request or inquiry in full detail.


I look forward to hearing from you.


Best Regards,


Sean Cassidy

Customer Support

Acaipowerblastoffer.com


----- Original Message -----


To: Customer support

Sent: Wednesday, June 24, 2009 10:35 PM

Subject: RE:


Hi,


Thanks for your email.


Please let me know:


1. The amount that was deducted from your card


2. The charge descriptor that appears on your card's statement


I will be most happy to assist you on this matter thereafter.


Best regards,


Drake Summers

Customer support

Amazingtrial-greentea.


----- Original Message -----


To: Customer Support

Sent: Friday, June 05, 2009 6:58 AM

Subject: RE: GT107555


Okay but why were two payments of 79.95 taking out you people are just going round and round without telling me why was two payment taking out. I what my 79.95 back in my account or I will go to the BBB and my lawyer. I am tired of playing with you. Because there is no reason for two payment taking out on the same day.


From: Customer Support [mailto:greenteapure@gmail.com]
Sent: Thursday, June 04, 2009 10:38 PM

Subject: Re: GT107555


Hi,


Thanks for your email.


I apologize for the confusion.


The terms and conditions surrounding this sale were displayed on check out and on our site as well.


http://www.amazingtrial-greentea.com/termsandconditions.php


They do state that when you order the risk-free trial of our product, your card will be charged only $5.95 shipping and handling (or more depending on your country). You will have a full 14 day free trial period from your original order date to decide if our item is right for you.


Do kindly note that the 14 days trial does start from the date of the order. At the end of your 14 day trial period you will be charged $79.95 for the trial bottle you received.


The amount billed was for the bottle received as the trial period has lapsed.


Please remember that most customers see significant /noticeable results after using our product consistently for 3 months.

As always, please do not hesitate to email me if you have questions.


Thank you,


Kim Sanderland

Customer support


----- Original Message -----


To: iron man

Sent: Wednesday, June 03, 2009 12:12 AM

Subject: RE: GT107555


I don’t want to order this stuff I want to return it and don’t take any more money out of my account you have took two payment and all I received is the trail pack, I have cancel this account out.


--------------------------------------------------------------------------------

From: iron man [mailto:sellbucks2@gmail.com]
Sent: Monday, June 01, 2009 10:38 PM

Subject: GT107555


Dear

Thank you for participating in our trial offer of 1xGreen Tea Purity FREE

We hope you enjoy the items that you have purchased.

As you have not emailed us that you would like to return us the unused portion of the pills at the end of 15 days, we thank you for the acceptance of our product and we have now charged your order GT107555 $79.95 for the product received.

Statement on your credit card would appear as PURE G HEALTH

If you have any questions regarding your order, please do not hesitate to reply me with questions, such that we may be able to resolve any issues as swiftly as possible.

Thank you and best regards!

Customer Support


Hi,


Thanks for your email and update.


The refund amount would be: US$ 79.95


I will get our billing department to process the refund straightaway and you should receive it on your end in another 6 – 8 business days.


Do let me know once you have received the refund for the double charge. Haven’t receive it yet!


Best regards,


Mark Sutherland

Customer Support

----- Original Message -----

From:

To: Customer Support

Sent: Wednesday, June 03, 2009 6:48 AM

Subject: RE: Your GT107555 Order is successful


You keep tell me to return the product to you but all I received was the trail order nothing more but yet you took two payments of of my account I want a full refund. And believe me you can have your trail packet back.


--------------------------------------------------------------------------------

From: Customer Support [mailto:greenteapure@gmail.com]
Sent: Wednesday, June 03, 2009 9:11 PM
To:
Subject: Re: Your GT107555 Order is successful


Hi,


Thanks for your e-mail.


If you are not fully satisfied with current or future shipments, you may return the unused portion of the product within 15 days of receipt for a full refund less shipping and handling, and a 20% restocking fee.


Here are the detailed return instructions:


=========================

Please return the entire order to the following address:


Name : Lin SX

Address (street) : Guangzhou shi san yuan li 57 hao

Postal Code : 510400

City: Guangzhou

Country : China


Please use USPS (Local Post Office) for returns, returns via UPS or FEDEX are also accepted.


IMPORTANT: When returning a product from the U.S.A. or

International location, write the following statement on the

box:


Goods Returning to Original Shipper

Defective Item, No Commercial Value

Value for Customs $1 USD

==========================


We apologize for the inconvenience and appreciate your cooperation in this matter.


Please let us know once the order has been sent back, and we will likewise arrange for a refund less charge to your credit card.


Alternatively, do consider keeping the item for a discounted price of USD$39.95 to avoid the hassle of returning it.


I look forward to hearing from you.


Best regards,


Drake Summers

Customer support

Amazingtrial-greentea.com

----- Original Message -----

From:

To: Customer Support

Sent: Monday, June 01, 2009 7:18 AM

Subject: RE: Your GT107555 Order is successful


5/26/2009

Description:
Card Purchase PURE-G-HEALTH [protected] CY

Transaction Type:
Debit

Amount:
$79.95


5/26/2009

Description:
Card Purchase PURE-G-HEALTH [protected] CY

Transaction Type:
Debit

Amount:
$79.95


I have no problem if I would have got this stuff within a time frame of one week to ten day after I order it. But I received it three weeks after order it. Not only that you people took two payments out the same day. Also all I have received is the trail pack. So I would like my full payments of 79.95 for both times it was taking out of my account and an address to send the trial pack back to you.


--------------------------------------------------------------------------------

From: Customer Support [mailto:guaranasupport@gmail.com]
Sent: Sunday, May 31, 2009 12:55 AM
To: Subject: Re: Your GT107555 Order is successful


Hi,


Thanks for your email.


I apologize for the confusion.


The terms and conditions surrounding this sale were displayed on check out and on our site as well.


http://www.amazingtrial-greentea.com/termsandconditions.php


They do state that when you order the risk-free trial of our product, your card will be charged only $5.95 shipping and handling (or more depending on your country). You will have a full 14 day free trial period from your original order date to decide if our item is right for you.


Do kindly note that the 14 days trial does start from the date of the order. At the end of your 14 day trial period you will be charged $79.95 for the trial bottle you received.


The amount billed was for the bottle received as the trial period has lapsed.


Please remember that most customers see significant /noticeable results after using our product consistently for 3 months.


If you are not fully satisfied with current or future shipments, you may return any unopened containers within 15 days of receipt for a full refund less shipping and handling, and a 20% restocking fee.


As such, I have spoken to my manager and he has agreed to allow you to keep the already sent bottle in lieu of sending it back to us at a partial discount of USD$20 off.


As always, please do not hesitate to email me if you have questions.


Thank you,


Kim Sanderland

Customer support


----- Original Message -----

From:
To: Support, Myfreegreentea

Sent: Thursday, May 28, 2009 9:53 PM

Subject: RE: Your GT107555 Order is successful


I do have a problem you took to payment of 79.95 out of my account twice and now it causes my account to over drawn are you going to pay my over draft fee. I did cancel this account because I just received it last Wednesday, in a packet from China and they said I had a fourteen day trail but didn’t received it until after the trail was over I want a full refund back into my account for both amounts of 79.95


--------------------------------------------------------------------------------

From: Support, Myfreegreentea [mailto:sellbucks@gmail.com]
Sent: Friday, May 15, 2009 1:20 AM
To: Subject: Your GT107555 Order is successful


Dear

Thank you for your purchase of 1xGreen Tea Purity FREE .

We have successfully processed your order.

We hope you enjoy the items that you have purchased.

We deeply appreciate your business and hope to hear from you soon.

Your order ID is: GT107555

Total Charges: 3.95

Statement on your credit card would appear as DESCRIPTOR: PURE-G HEALTH [protected]

If you have any questions regarding your order, please do not hesitate to reply me with questions, such that we may be able to resolve any issues as swiftly as possible.

Your item(s) will be shipped and you should expect them within 8 - 10 business days.

Thank you and best regards!

Customer Support


--------------------------------------------------------------------------------

From: Customer support [mailto:michael.jacobs02@gmail.com]
Sent: Wednesday, June 24, 2009 8:25 PM
To:
Subject: Re:


Hi,


Thanks for your email.


Did you order from us? I am having difficulty finding your order in our database.


Let me know the site you ordered from and your order ID or email that you used when placing your order and I will get back to you immediately.


Best regards,


Dean Miles

Customer support

Acaipowerblastoffer.com

----- Original Message -----

From:
To: Customer Support

Sent: Monday, June 22, 2009 2:13 PM


Please let me know when you will but putting my money back in my account.


This company is a big fat fraud diet product.

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Comments

  • Rg
      9th of Oct, 2009
    0 Votes

    Their email replies are all the same. All form emails. It took me like 10 emails to get a return address. I cancelled and returned the item, but they still try to charge me...this just came again.

    "Dear X
    Thank you for placing your order.

    Recently, your order XXX for product billing was
    declined by your credit card.

    Your credit card details:

    XXX-XXXX-XXXX-XXXX

    Please note that if you do wish to keep the trial product already
    shipped and received by you, the charge of 79.95 is required.

    Please provide another credit card to allow for the billing.

    If you do not wish to keep the trial product, please let us know via
    return email, and we can provide the return instructions.

    We look forward to hearing from hearing from you.

    Best regards
    Customer Support"

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